Carlos Lemus

This was my first time visiting this place, and unfortunately, I had a very bad experience. I was told at the end that my Jeep would be properly cleaned and detailed, but after all the issues, it w unfortunately, I had a very bad experience. I was told at the end that my Jeep would be properly cleaned and detailed, but after all the issues, it was returned to me still very dirty both inside and outside. I’m very disappointed with the service. I would not recommend this place, but unfortunately, it’s the only Jeep dealership close to Gilroy. More

by mntcs3 Verified Customer Verified Customer

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Thanks for your assistance in getting service for my Gladiator! I had a very short window of opportunity and they were able to fit me in. I'm glad we have a local CDJR dealer!! While waiting for my vehi Gladiator! I had a very short window of opportunity and they were able to fit me in. I'm glad we have a local CDJR dealer!! While waiting for my vehicle, Freddy Mercado was cheerfully able to answer some questions regarding a Chrysler Pacifica, even pulling one up for me to have a closer look... Thanks Freddy! More

by RJSHACK Verified Customer Verified Customer

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It was a pleasure taking my Pickup in for service, no problems, personal was very informative, and helpful throughout my wait. problems, personal was very informative, and helpful throughout my wait. More

by mswboergoats@gmail.com Verified Customer Verified Customer

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The service department at Gilroy ram is always great. The service advisor. Hugo is very knowledgeable and extremely helpful. I will be coming back. The service advisor. Hugo is very knowledgeable and extremely helpful. I will be coming back. More

by isaacramos831 Verified Customer Verified Customer

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Extremely difficult to get a live person to speak with on the phone. Never received a phone call with a status update. the phone. Never received a phone call with a status update. More

by mlopez1052 Verified Customer Verified Customer

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The service manager was very helpful and was able to get the recall addressed. I was going out of town and was willing to get me a rental. the recall addressed. I was going out of town and was willing to get me a rental. More

by nbwalde Verified Customer Verified Customer

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I asked to have my 5500 ram to be aligned because it was pulling to the right…. Only had 8k, it had been pulling the day I bought it, the service writer had All kinds of excuses not to 😡😡😡 it’s ok anothe pulling to the right…. Only had 8k, it had been pulling the day I bought it, the service writer had All kinds of excuses not to 😡😡😡 it’s ok another shop handled it More

by Tcbredhawk44 Verified Customer Verified Customer

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First, I want to start out and say that the Service Advisor Brian Meneses was really trying to provide good customer service. However, a diagnostic was not done upfront causing me to be inconvenienced Advisor Brian Meneses was really trying to provide good customer service. However, a diagnostic was not done upfront causing me to be inconvenienced without a vehicle for 5 weeks. We brought the vehicle home end of December and notice that the vehicle was not working/ functioning. So had to take back to the Service dept. At that time, they finally produced a diagnostic and found several major problems with the vehicle and an additional astronomical additional bill. We have been taking our Chrysler 300 to Gilroy Chrysler,Jeep, Dodge Ram for 20 years and have NEVER experienced this type of service. Also they didn’t offer us a loaner car during this process. I would not refer their dealership/service dept to anyone at this point. Total invoice for the two invoices was…$7000+. More

by kidd231 Verified Customer Verified Customer

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They had my Wagoneer for a week after the 8th visit for same problem said it is fixed and the problem came back within a hour, now they will not return my call same problem said it is fixed and the problem came back within a hour, now they will not return my call More

by EARL_ATKINS Verified Customer Verified Customer

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Very hard to get update on service , hard to reach service writer , needs better customer service service writer , needs better customer service More

by PERMITS Verified Customer Verified Customer

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