Carlos Hernandez
Carlos Hernandez at Volkswagen of Ocala

Carlos Hernandez

Sales Associate

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

Contact Me
5.0
157 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

35 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

5.0

157 Reviews

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157 Reviews of Carlos Hernandez

June 05, 2025

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Employee Rating

I was treated with Great professionalism, they were sure I was comfortable with my car option. Very knowledgeable about the business which make it easier to finalized the decision. Always fair with pricin More

by Raulvillanueva67
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

May 30, 2025

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Carlos was very professional and was awesome at helping me choose my first vehicle. Carlos has helped my family and I on several different occasions with car sales and we will continue going to Carlos at V More

by aydcour7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Hartge

Jun 02, 2025

Volkswagen of Ocala responded

Thank you for your amazing review! We're so glad to hear that Carlos made your first vehicle purchase a great experience. It means a lot to us that you and your family continue to trust him and our team at Volkswagen of Ocala. We'll be sure to pass along your kind words to Carlos—he’ll be thrilled to know he’s made a lasting impression. We truly appreciate your loyalty and look forward to assisting you again in the future!

March 23, 2025

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Process was real quick from beginning to end! Eric also was very understanding from the issue we had and he came through to try to help us out!!! T.j from finance paper was smooth and explain eve More

by Jackie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fabio Lozano , Eric Henderson

Mar 24, 2025

Volkswagen of Ocala responded

Thank you for taking the time to share your experience! We're glad to hear that the process was quick and that Eric was able to help with the issue you faced. It's also great to know that T.J. made the finance paperwork smooth and clear for you. We truly appreciate your feedback and are happy we could provide a positive experience. If you need anything else, don’t hesitate to reach out—enjoy your new vehicle!

February 18, 2025

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Excellent service and professionalism from all of the employees involved with my lease. And specifically to Carlos Hernandez for making the best deal for me. I highly recommend VW of Ocala for your new o More

by 1987GNX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michele Biros, Christopher Hudson, Bobby Watts , Awilda Hernandez, TJ, Danny Schlenker.

Feb 19, 2025

Volkswagen of Ocala responded

Thank you so much for your kind words and wonderful review! We're thrilled to hear that you had a positive experience with our team at VW of Ocala. We'll be sure to pass along your appreciation to Carlos and the entire staff. Thank you again for your recommendation, and we look forward to serving you again in the future! Safe travels in your new vehicle!

February 01, 2025

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VW of Ocala is the best, they are all friendly no pressure to purchase and look out for the customer. Carlos, Veno and TJ were awesome to work with I highly recommend VW of Ocala for your next vehicl More

by wynettejonas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Peralta, Ivo Stuller

Feb 03, 2025

Volkswagen of Ocala responded

Thank you so much for sharing your experience! We're thrilled to hear that Carlos, Veno, and TJ took great care of you and made the process easy and enjoyable. We truly appreciate your recommendation and look forward to helping you with your next vehicle. 😊 Enjoy your new ride!

January 29, 2025

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Awesome customer service! !! Carlos is really nice person! You guys should come and visit him! More

by mayreliscolon
Sales Price Transparency
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Recommend Dealer
Yes
May 22, 2025

Volkswagen of Ocala responded

Thank you so much for your feedback!

Jan 29, 2025

mayreliscolon responded

Carlos is great help us a lot with the car car he showed us! You guys should see him!

January 27, 2025

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Employee Rating

Carlos was professional, knowledgeable, and attentive. He made the process seamless and exceeded our expectations! More

by Jennifer morales
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2025

Volkswagen of Ocala responded

Thank you so much for sharing your feedback! We’re thrilled to hear that Carlos provided such excellent service and made the process smooth for you. We truly appreciate your kind words and are so glad we exceeded your expectations.

January 26, 2025

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I recently had the pleasure of working with Carlos who exemplified the highest standards of customer service. From our first interaction, it was clear that he was not just focused on making a sale, but ge More

by rnieves1116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2025

Volkswagen of Ocala responded

Thank you for sharing your experience! We’re so glad to hear that Carlos went above and beyond to meet your needs and provide exceptional service. It’s great to know he took the time to truly understand what you were looking for, rather than just focusing on the sale. We truly appreciate your kind words and look forward to working with you again in the future!

December 28, 2024

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Highly Recommend Vw of Ocala! !! Thanks to Mr. Carlos Hernandez for making my wife the happiest Ever. Very professional, Efficient and willing to go above and beyond! Thanks for we More

by Dustin Nash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that Carlos was able to make such a positive impact on your experience. It’s always our goal to provide professional and efficient service, and we're glad that you felt welcomed and well taken care of. We truly appreciate your recommendation and look forward to serving you and your wife again in the future!

November 29, 2024

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Employee Rating

He did amazing helped me get a great deal and got me out of negative equity and got me into a great car. More

by Kevinurioles1827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 29, 2024

Volkswagen of Ocala responded

Thank you for the wonderful feedback! We're so happy to hear that we were able to help you get out of negative equity and into a great car with an amazing deal. It’s always our goal to make the process as smooth as possible, and we're glad we could do that for you. If you ever need anything else, we're here to help! Enjoy your new ride!

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