Carlos Hernandez
Carlos Hernandez at Volkswagen of Ocala
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Carlos Hernandez

Sales Associate

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0
148 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

34 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

5.0

148 Reviews

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148 Reviews of Carlos Hernandez

November 29, 2024

Dealership Rating
Employee Rating

He did amazing helped me get a great deal and got me out of negative equity and got me into a great car. More

by Kevinurioles1827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 29, 2024

Volkswagen of Ocala responded

Thank you for the wonderful feedback! We're so happy to hear that we were able to help you get out of negative equity and into a great car with an amazing deal. It’s always our goal to make the process as smooth as possible, and we're glad we could do that for you. If you ever need anything else, we're here to help! Enjoy your new ride!

November 27, 2024

Dealership Rating
Employee Rating

Carlos and the team were amazing. They helped us find a great deal and get into a great deal! More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Henderson

Nov 27, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that Carlos and the team were able to help you find such a great deal. It was our pleasure to assist you, and we're so glad you had a positive experience. If you need anything else in the future, don't hesitate to reach out!

November 12, 2024

Dealership Rating
Employee Rating

Carlos always goes above and beyond to make sure I felt right at home during my visit. From beginning to finish! Everyone was very helpful and informative! Also give lots of thanks to finance department wa More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that Carlos and our team were able to make your visit a great experience from start to finish. It’s wonderful to know that our finance department was thorough and helpful as well. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

October 26, 2024

Dealership Rating
Employee Rating

I would definitely recommend Carlos to anyone looking to buy cars. He went above and beyond in helping get into a car and get got me a better deal then I asked for. So thank to him and everyone that helped More

by Karla0316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Henderson

Oct 28, 2024

Volkswagen of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that Carlos went above and beyond to help you find the perfect car and secure a great deal. Your recommendation means a lot to us! If you ever need assistance again, don’t hesitate to reach out. Enjoy your new ride!

October 21, 2024

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Employee Rating

Everything was excellent! From the initial telephone contact to the reception there. Very friendly, clear and focused on understanding and making the proposal that best suited More

by Ivana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Colon, Bobby Watts

Oct 22, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience from start to finish. Our team is dedicated to understanding our customers’ needs, and it’s great to know we hit the mark for you. We truly appreciate your recommendation and look forward to helping you again in the future!

October 19, 2024

Dealership Rating
Employee Rating

Super fast and easy process, they were very honest and offered us a great deal. More

by Mateo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Hudson , Mr David

Oct 22, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We're delighted to hear that you found the process fast and easy, and that our team was honest and offered you a great deal. We strive to make every experience seamless for our customers. If you have any questions or need further assistance, feel free to reach out. Enjoy your new Volkswagen!

October 07, 2024

Dealership Rating
Employee Rating

Family has purchased 4 cars with VW of Ocala and Carlos has been the best help every time! He is 110% there to help you and keeps your best interest at heart. Maintains a positive attitude and makes sure y More

by Juliana Torres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 11, 2024

Volkswagen of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that Carlos has consistently provided you with exceptional service over the years. It's also great to know that David was helpful in setting up your new car. We appreciate your loyalty and are always here to ensure you have the best experience possible. Enjoy your new Volkswagen!

October 06, 2024

Dealership Rating
Employee Rating

I'm very happy and grateful with my purchase, especially because of Carlos, who was very friendly and met all my needs. More

by Valeria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 11, 2024

Volkswagen of Ocala responded

Thank you for sharing your experience! We're delighted to hear that Carlos provided you with such friendly and attentive service. Enjoy your new purchase, and if you need anything in the future, don't hesitate to reach out!

September 22, 2024

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Employee Rating

Wonderful experience! I would buy here again. They made it very easy! Nice staff. I Iove my new VW! More

by Elizabeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric

Sep 23, 2024

Volkswagen of Ocala responded

Thank you for your lovely review! We’re so happy to hear that you had a wonderful experience with us and that you love your new VW! Our team strives to make the buying process as easy as possible, and your kind words mean a lot. We look forward to seeing you again in the future! Enjoy your new ride!

September 21, 2024

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Employee Rating

Excellent customer service and seamless purchasing processes. Carlos went above and beyond to make sure I felt right at home during my visit! More

by Braydfnc1776
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Volkswagen of Ocala responded

Thank you for your fantastic feedback! We're thrilled to hear that you experienced excellent customer service and a smooth purchasing process. Carlos is a true asset to our team, and we’re glad he made you feel at home. We appreciate your support and look forward to assisting you again in the future!

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