Carlos Gonzalez Sr

If I could rate them a zero, I would. We bought a brand new 2022 Expedition in July 2022 from Corwin Ford Reno. We also purchased a platinum warranty coverage on this vehicle which is 10 We bought a brand new 2022 Expedition in July 2022 from Corwin Ford Reno. We also purchased a platinum warranty coverage on this vehicle which is 10 years or 100000 miles. The car has a recall on the brake lines, the transmission revs randomly without putting on the gas, it goes into reverse on its own from time to time, and the AC in the rear has gone out and is blowing hot air everywhere. All of this is covered under warranty, but they are not willing to do anything about it. They are also saying it is months out for the transmission to even be looked at. They are unwilling to give a loner vehicle / rental vehicle out for the time being and claim this program no longer exists, even though our warranty has this included with it. They had no issue though asking us if we wanted to spend $2500 for preventative maintenance on the vehicle along with topping off fluids. This is our only vehicle and it is used for transportation for 4 young kids, Corwin is the absolute worst and we will never buy a car from them again! More

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great place to buy a vehicle from carlos sr and jr. These guys are great These guys are great More

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Tucker. The order was built incorrectly and rather than being customer service oriented and keeping the customer taken care of the dealership placed all of The order was built incorrectly and rather than being customer service oriented and keeping the customer taken care of the dealership placed all of the blame on ford (not my problem) then because they were not going to make any money the trade value was undervalued so they could regain losses. I DO NOT recommend what so ever! More

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Carlos Gonzalez Jr and Sr were both helpful and very easy to work with and they made my first EV purchasing experience a breeze. Michael Oade in Finance was also very easy to work with and he worked to get m to work with and they made my first EV purchasing experience a breeze. Michael Oade in Finance was also very easy to work with and he worked to get me a deal that I am very happy with. The new Corwin Ford dealership is very nice and I will be recommending this location and this team to anyone I know interested in purchasing a vehicle. Thank you to CJ and the Corwin Ford team! More

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When I’m ready to buy a car, I always start by doing my research online and chatting with the dealership through their online platform. It’s supposed to make things easier, but this time, it was anything b research online and chatting with the dealership through their online platform. It’s supposed to make things easier, but this time, it was anything but. I first connected with Jayden, who helped me get pricing for a lease and a trade-in. Things were going smoothly for a couple of days, but then Jayden just stopped responding. After two days of silence, I reached out and asked if I should call the dealership. That’s when CJ stepped in on 03/13, saying he’d take over. CJ assured me that Jayden had brought him up to speed, but he still asked questions I had already answered. I tried to stay patient and pointed it out, and CJ moved on to asking if I would register the vehicle in Reno. At that point, I decided to let it slide and move forward, hoping things would get better. I sent CJ three vehicles I was interested in and asked him to get pricing with my trade-in. I was leaning toward the Maverick at first, but CJ told me those were on a “No-Sale” due to a recall. Fine—I shifted my focus to the Bronco Sport. CJ quoted me $637 a month for 36 months with $2,000 down, including the trade-in. I then sent him two more Broncos to price, but he refused to run the numbers for the specific vehicles. He brushed it off, saying the payment would only vary by about $50. That felt dismissive, and on top of that, the dealership’s website showed much lower payment estimates—around $200 less per month. The whole thing felt misleading and frustrating. Eventually, I decided to stick with the Bronco. Later, CJ texted me, saying the Maverick would soon be available again after the recall was fixed, but I wasn’t comfortable buying a car with an active recall. He then said that if he lowered the payment to $550 on any of the vehicles we talked about, would I pull the trigger, and I agreed. When I went to the dealership on 03/18 for the test drive, CJ was “too busy” to meet me. Instead, he handed me off to Quest, who knew nothing about our prior conversations. CJ claimed he’d left all the details in a folder for Quest, but the folder was empty. At this point, I was already frustrated but decided to keep going. I asked Quest to let me test drive the Bronco and give me a clear monthly payment before we wasted any more time. On the way to the car, I asked about the Maverick recall. Quest told me they couldn’t sell the Maverick due to the recall—which directly contradicted what CJ had said. That was another red flag. Quest was polite, but he wasn’t what you’d expect from a salesperson. He moved slowly, seemed disinterested, and lacked any sense of urgency. I repeatedly asked for the monthly payment, emphasizing that I didn’t want to waste time if the payment wasn’t going to work. Quest ignored me and focused on paperwork, which he somehow had to redo multiple times. It dragged on forever. Finally, Quest came back with a payment that was way higher than the $550 CJ had promised. To make matters worse, the original manager handling the deal had left for the day, and yet another person was now taking over. At that point, it was clear they had no intention of working with me and my husband. I asked for my car keys back, which the dealership had been holding onto the entire time—making it difficult for me to leave. Quest finally returned with my keys but tried to defend their actions and even blamed me for the situation. That was the last straw. I told him their tactics—ignoring customers, bait-and-switch pricing, and holding keys hostage—were unacceptable. This was a blatant attempt to pressure me into a deal I wasn’t comfortable with. This entire experience was a disaster. If you enjoy dealing with bait-and-switch tactics, disorganization, and working with 3 salespeople and 2 managers just to get through one car deal, this dealership might be for you. Otherwise, do yourself a favor and stay far, far away. More

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Carlos Gonzalez worked with me to find a car in my price range and needs. He was patient, not pushy, knowledgable and made the experience great. Highly recommend seeking him out! range and needs. He was patient, not pushy, knowledgable and made the experience great. Highly recommend seeking him out! More

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We took our Ford Edge in for scheduled service, and they did nt have it ready when stated. We paid for ALL the service protection to take care of our investment, and when we picked it up there was a questio did nt have it ready when stated. We paid for ALL the service protection to take care of our investment, and when we picked it up there was a question as to if all the stuff they were supose to do, was in fact done. I waited and waited to speak to the tech. that was supose to do the work, then finally he availed himself. We spoke with our service rep. and the tech stated that he did it, then that he didn't, finally told us a reason he did not perform the work. I left feeling very inscure as to the quality of ALL the service, and had to wonder what to believe they did and did not do. I do not feel all warm and fuzzy, that they are there to take care of our vehicle, our investment, and give us what we allready paid for upfrount. The next day I went to an auto shop and bought a windshield wiper blade for our front window, that I had them to check/look at. I then later called the service Mgr. to discuss our issues, and he never returned my call at all.. poor, poor, poor... Jim H More

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Carlos was very helpful and responded very quickly to texts. He made it quick and easy to show up, buy the truck, and leave. texts. He made it quick and easy to show up, buy the truck, and leave. More

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CARLOS GONZALES JR&SR. made purchasing my car easy and fast, took care all the small detail I would have never thought of. Wonderful experience thank you made purchasing my car easy and fast, took care all the small detail I would have never thought of. Wonderful experience thank you More

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Carlos was a super helpful and was able to get me a vehicle in one day. vehicle in one day. More

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