Carlos Alvarez | Page 19

Great dealership, but it was the Customer Service in the end Purchased a new vehicle recently from Carlos/Toyota -- with an expensive trade in. The company was easy to deal with, and very friendly to boot. The r Purchased a new vehicle recently from Carlos/Toyota -- with an expensive trade in. The company was easy to deal with, and very friendly to boot. The real deal here was Carlos -- professional, intelligent, thorough, and approachable. He knew the vehicles top to bottom and excelled in understanding whether it was too much or too little info. He was courteous throughout the entire experience, working around my busy schedule and never applied too much pressure. In the end, this was an ideal experience. More

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Great Service The salesman I dealt with was Carlos Alvarez, he was great. Polite, Professional, Intelligent, Friendly. He knew what he was talking about. He handle The salesman I dealt with was Carlos Alvarez, he was great. Polite, Professional, Intelligent, Friendly. He knew what he was talking about. He handled everything and made the process of trading in a car and buying a much better used one, seem easy. The whole process only took a couple of hours and I was driving out of there with my newly insured, newly registered car. Everyone at the dealership was polite and friendly but Carlos stood out. In my opinion he went above and beyond what was expected. He walked me threw everything on the car all the buttons and even programmed my phone into the car's radio system. He was running back and forth solving all the little problems that pop up, but always came back to update me on the status. I can't say it enough, this guy was great and the dealership was great. It was like getting in a time machine to 20 years ago when people still cared and customer service still meant something. Carlos and Toyota of Braintree, have a customer for life. More

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Really supportive dealer Carlos is really supportive and caring. He did a through tutorial about the car and knew a bout all its detail and what I was looking for. He cared ab Carlos is really supportive and caring. He did a through tutorial about the car and knew a bout all its detail and what I was looking for. He cared about all small details to make me happy about the car and swiftly did the registration and paperwork over the weekend to help me get the car ASAP. More

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Excellent Sales department The salesman Carlos Alvares was excellent. He made purchasing a vehicle extremely easy. He was very professional. The entire process took less than The salesman Carlos Alvares was excellent. He made purchasing a vehicle extremely easy. He was very professional. The entire process took less than 4 hours. We purchased a new 2020 Rav 4 Hybrid LTD. We bought the car sight unseen as we were able to test drive the same make and model (different color) the car was delivered the following day as promised. We were complete with registration and sticker that same day. Carlos took his time explaining all the nuances and everything in the car with great detail. We will definitely purchase our next vehicle at Toyota of Braintree. More

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A great experience I’m not a car guy. I’m not a shopper, either. And I certainly don’t appreciate hard-sells. So when it came time to look for a car, I was, to say the l I’m not a car guy. I’m not a shopper, either. And I certainly don’t appreciate hard-sells. So when it came time to look for a car, I was, to say the least, a bit stressed and overwhelmed. Enter Carlos at Toyota of Braintree, who put me at ease from the start. He worked within my boundaries to get me into a great car, and made the whole experience an easy, seamless one. Above all else, I appreciated Carlos’ honesty and humanness. He was not a sales-bot, so to speak; he never pushed too hard or treated me like a number. Our conversations were easy, and I found his insights into the car I purchased to be very valuable. Just a great dude (a very friendly dealership in general, for that matter), and a fantastic guide on my road to a new car. I extend my highest of recommendations - if you're looking for a Toyota (or a Scion, in my case), he's your guy. Thank you, Carlos! More

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Great customer service. Carlos was very helpful and thoughtful. My daughter was very pleased with our purchase. Would absolutely recommend! Thank you Carlos for your help! -Audilia and Milton thoughtful. My daughter was very pleased with our purchase. Would absolutely recommend! Thank you Carlos for your help! -Audilia and Milton More

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Carlos is wonderful and friendly. We were able to get a car that we are satisfied with and the price we are happy with. Highly recommended. car that we are satisfied with and the price we are happy with. Highly recommended. More

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Carlos was wonderful to lease my car with. He listened to what I wanted and gave me the options that best fit my budget. The whole sales process was seamless. He followed up with me to make sure I was hap to what I wanted and gave me the options that best fit my budget. The whole sales process was seamless. He followed up with me to make sure I was happy with my choice and to make sure everything that needed to be taken care of was handled. Would absolutely recommend working with Carlos!! More

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Carlos was very easy to work with and made the car buying process very simple. I picked up my new car, with all of my requested options right on target with the schedule they provided me. Highly recommended process very simple. I picked up my new car, with all of my requested options right on target with the schedule they provided me. Highly recommended! More

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Great hometown dealership. Very casual and low key. I felt very comfortable here unlike other dealerships I have been to. Sales and finance employees were awesome, Carlos didn’t let me leave until I kn felt very comfortable here unlike other dealerships I have been to. Sales and finance employees were awesome, Carlos didn’t let me leave until I knew everything about all the options! He is a great asset to the dealership. As well as Joey Foy. Great guy! More

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