Carlos Alvarenga
Carlos Alvarenga at Niello Volkswagen
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Carlos Alvarenga

Assistant Sales Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
66 Reviews

Dealership Experience

4 yrs, 7 mos

4.9

66 Reviews

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66 Reviews of Carlos Alvarenga

January 20, 2025

Dealership Rating
Employee Rating

They were willing to work with me to come to a mutually beneficial outcome. Everyone was very friendly and very helpful. I want to thank Tevin and Spencer for helping with the car, Carlos for working with More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2025

Niello Volkswagen responded

Jon, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Scott Russo General Manager srusso@niello.com

January 20, 2025

Dealership Rating
Employee Rating

The experience was smooth and all that helped us were knowledgeable and kind. We enjoyed test driving the vehicles and choosing the right one for our family. Thank you. More

by MONIQUE_VIEIRA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno

Jan 20, 2025

Niello Volkswagen responded

Thank you, Monique, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

January 12, 2025

Dealership Rating
Employee Rating

Spencer was extremely helpful and went the extra mile for us. The lease process was painless from start to finish. More

by ARCHIE_DELACRUZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Logan Koss, Spencer Prouty

Jan 13, 2025

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Archie, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

January 11, 2025

Dealership Rating
Employee Rating

All was good except it took too long. Spencer showed us what we wanted…..that was fast. The trade in value took a little time…. I get that. The paper work was a little exhausting since al More

by MARLOWE530
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Spencer Prouty

Jan 13, 2025

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com

January 05, 2025

Dealership Rating
Employee Rating

Khaled and ray were both great will be referring family and friends to them in the future. Klaled made the purchase easy and Ray did a great job of explaining the vehicle and helping to get me enrolled in More

by SEYMOUR.RICH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2025

Niello Volkswagen responded

Rich, We are so glad that Khaled, Ray, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

December 04, 2024

Dealership Rating
Employee Rating

Spencer, Jordan, and Carlos were awesome. Great customer service! Made the entire process easy. Would recommend dealership to friends and family, and will definitely return to purchase anot More

by ANDRE.BOOKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann , Jordan and Spencer

Dec 04, 2024

Niello Volkswagen responded

Andre, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Spencer, Jordan, and Carlos here at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

December 01, 2024

Dealership Rating
Employee Rating

Niello Volkswagen is a top notch dealership, salesman Spencer was great to work with, sales manager was great to work with and finance department was also great to work with. I would highly recommend thi More

by DIVITA1259
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Russo , Brandon Balassi, Spencer

Dec 02, 2024

Niello Volkswagen responded

It's great to hear that Spencer and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

November 25, 2024

Dealership Rating
Employee Rating

Excellent option to buy a new car, very kind people and at the same time very professional. More

by JORGE_A_MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno , S657428 salesperson’s number

Nov 27, 2024

Niello Volkswagen responded

Jorge, Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo General Manager srusso@niello.com

November 12, 2024

Dealership Rating
Employee Rating

I went in to Niello just to look! Ray was pleasant, professional, knowledgeable and very friendly. Car shopping is dreadful for me but this was by far the best experience I’ve ever ha More

by VJGONZALEZ627
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2024

Niello Volkswagen responded

VJ, Thank you so much for your kind words for Raymond, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

November 06, 2024

Dealership Rating
Employee Rating

From my first contact with Niello Dealership and other communications with sales, financing, purchasing, service and parts, I have received nothing but outstanding service! More

by CTRQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann, Scott Russo, Ronald Stevenson , Jordon/ Mark in vehicle acquisition. Spenser Spouty in sales

Nov 07, 2024

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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