Carlos Alvarenga
Carlos Alvarenga at Niello Volkswagen
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Carlos Alvarenga

Assistant Sales Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
61 Reviews

Dealership Experience

4 yrs, 6 mos

4.9

61 Reviews

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61 Reviews of Carlos Alvarenga

December 04, 2024

Dealership Rating
Employee Rating

Spencer, Jordan, and Carlos were awesome. Great customer service! Made the entire process easy. Would recommend dealership to friends and family, and will definitely return to purchase anot More

by ANDRE.BOOKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann , Jordan and Spencer

Dec 04, 2024

Niello Volkswagen responded

Andre, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Spencer, Jordan, and Carlos here at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

December 01, 2024

Dealership Rating
Employee Rating

Niello Volkswagen is a top notch dealership, salesman Spencer was great to work with, sales manager was great to work with and finance department was also great to work with. I would highly recommend thi More

by DIVITA1259
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Balassi, Scott Russo , Spencer

Dec 02, 2024

Niello Volkswagen responded

It's great to hear that Spencer and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

November 25, 2024

Dealership Rating
Employee Rating

Excellent option to buy a new car, very kind people and at the same time very professional. More

by JORGE_A_MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno , S657428 salesperson’s number

Nov 27, 2024

Niello Volkswagen responded

Jorge, Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo General Manager srusso@niello.com

November 12, 2024

Dealership Rating
Employee Rating

I went in to Niello just to look! Ray was pleasant, professional, knowledgeable and very friendly. Car shopping is dreadful for me but this was by far the best experience I’ve ever ha More

by VJGONZALEZ627
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2024

Niello Volkswagen responded

VJ, Thank you so much for your kind words for Raymond, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

November 06, 2024

Dealership Rating
Employee Rating

From my first contact with Niello Dealership and other communications with sales, financing, purchasing, service and parts, I have received nothing but outstanding service! More

by CTRQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann, Scott Russo, Ronald Stevenson , Jordon/ Mark in vehicle acquisition. Spenser Spouty in sales

Nov 07, 2024

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 01, 2024

Dealership Rating
Employee Rating

From the moment I came to your location Nathan was incredibly helpful and kind. He made the process easier than I could have imagine and made me feel comfortable throughout the process. He genuine car More

by CAPOLANCO73
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Gwaltney III , Nathan, Sales Rep

Nov 03, 2024

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

October 13, 2024

Dealership Rating
Employee Rating

Incredible, very professional. All aspects of the buying process were so smooth. I have never had such a positive car buying experience. I will be telling everyone what a great exp More

by CBREAUX2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Teven, Tyler Breaux

Oct 13, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

October 04, 2024

Dealership Rating
Employee Rating

Every person that helped us at the dealership was very courteous and helpful. They kept searching for the best solution to make our purchase possible. More

by LUDIWALLIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

October 01, 2024

Dealership Rating
Employee Rating

Jose is a true professional and has taken excellent care of me and my wife with the purchase of our Atlas. I would gladly have Jose help me with my next VW purchase. More

by breaux.tyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Will Gwaltney III

Oct 02, 2024

Niello Volkswagen responded

Thank you so much, Tyler, for your kind words for Jose and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Scott Russo General Manager srusso@niello.com

September 07, 2024

Dealership Rating
Employee Rating

Did not help me out at all with battery replacement and should have been covered under warranty and did the minimum to make the customer happy I will be contacting BAR to resolve issue More

by abdulibrahim34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2024

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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