Carlo Matos

I really like the new Atlas and ended up buying one. I met with Matt Geraci who was the salesman that was very insightful and helpful. I went in on a day when he was not there to do a second test driv I met with Matt Geraci who was the salesman that was very insightful and helpful. I went in on a day when he was not there to do a second test drive and informed the sales manager about Matt. He asked another salesman to help me with the test drive. When I came back we discussed buying the car. I was asked to come back the next day to complete the paperwork with the new salesman. Part of the deal was the Blackout Package which was done after market because they no longer offer one through VW. I called a couple of times about picking up my car and did not receive a call back, it was more than the 5 days they told me. When I called about picking up my car over a week later, I did not get any responses. After calling yet again, the phone was answered by Matt, original salesman, and he was shocked to hear that I had bought the car. No one told him that had happened and from speaking with another salesman there, I learned that they do not share a commission if someone helps out another salesman. Just mot the right way to do business. Matt was generous enough to walk me through all the features of the car when i was finally able to pick it up. I was content with the work they did, but my driver and front passenger side windows were not tinted as it was stated to me by the new salesman. I picked up the car on a cloudy and rainy day, so I did not notice that day that the front windows were not tinted as it was explained to me by the second salesman. I did call twice but have yet to receive a call back. I just feel a bit bamboozled about it. Like I said, matt was great and the car is awesome. In working with Sandi, she was pleasant and quick. I did get the feeling that she was trying to rush through the process, and simply checked off the boxes she needs to. Greg was the second salesman and I liked him. His communication before the ale was good, but after has been on-existent. Our last four cars were a BMW X5, Toyota Rav 4, Toyota 4 Runner, and the Jeep Grand Cherokee, each of the salesmen called me a couple of times within the first two months to check in. I have not received a call and I was already in for a minor computer issue. More

by VNug Verified Customer Verified Customer

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Everyone I spoke with was so so helpful! I had the pleasure of working with Sonja when purchasing my Jetta GLI and I couldn’t be more impressed with the experience! From the moment I walked I had the pleasure of working with Sonja when purchasing my Jetta GLI and I couldn’t be more impressed with the experience! From the moment I walked into the dealership, Sonja was welcoming, attentive, and genuinely interested in helping me! She took the time to understand my needs and helped with any questions I had. The entire process, from test-driving to financing, went PERFECT. With this being my first time purchasing, I had no idea how any of this worked and Sonja was the perfect consultant to have by my side to say the least. She was super knowledgeable about the model itself which I was so appreciative of. I highly recommend Sonja if you’re in the market for a car. Sonja and the rest of the teams’ professionalism and dedication to customer satisfaction truly set them apart from others in the industry. I cannot thank them enough!!! It was a day I will always remember. More

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sales was easy at purchase, finance was great, service manager was very helpful at last service. great dealership manager was very helpful at last service. great dealership More

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Since I entered the leadership I felt welcomed and confident. I walked out with my car the same day. confident. I walked out with my car the same day. More

by VELEZ_JOHANN Verified Customer Verified Customer

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Santi was absolutely awesome and so, so helpful. I appreciated him coming in special for my vehicle pickup! I LOVE my new car I appreciated him coming in special for my vehicle pickup! I LOVE my new car More

by AKAZYMYRIW Verified Customer Verified Customer

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It was a pleasant change to have the entire staff working on our behalf without any heavy pressure. on our behalf without any heavy pressure. More

by CALDON30 Verified Customer Verified Customer

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I’ve already, twice , contacted u with my complaints-asked twice for clock change and if u count a previous similar complaint that 3 about clock - can’t do auto change as u never took previou complaints-asked twice for clock change and if u count a previous similar complaint that 3 about clock - can’t do auto change as u never took previous owners out car!! 🐱🙃👳🏻‍♀️ More

by PATRICIA-STROM Verified Customer Verified Customer

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Negative Equity drama - they worked to find a vehicle that would work for the situation. Sonja and Carlos were amazing !!! They both have the patience of saints! Would highly recommend this dealership that would work for the situation. Sonja and Carlos were amazing !!! They both have the patience of saints! Would highly recommend this dealership and team! More

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Very respectful, honest and Very much caring. The whole process was very smooth and stress free The whole process was very smooth and stress free More

by LOAI.ASAD Verified Customer Verified Customer

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Other than Sonja being helpful and great it was horrible. I was mislead in my trade in value by Chad Musiek. Being my second car with them I felt taken advantage of and won’t be getting a car from them again I was mislead in my trade in value by Chad Musiek. Being my second car with them I felt taken advantage of and won’t be getting a car from them again More

by Ameer Najjar Verified Customer Verified Customer

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