Carlo Gilli Jr. | Page 6

I was very pleased with the customer service experience. My questions were answered and explained so I could clearly understand my options. My questions were answered and explained so I could clearly understand my options. More

by Mwilhelmi Verified Customer Verified Customer

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With the exception of Carlo, everyone I have come in contact in at your businees has been amazing nice ! contact in at your businees has been amazing nice ! More

by TPT2311 Verified Customer Verified Customer

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Here's the revised version of the review: I had an incredible experience working with Carlo Gilli Jr., a sales representative at Audi Hoffman Estates, when purchasing my used 2017 Volvo S60. From star incredible experience working with Carlo Gilli Jr., a sales representative at Audi Hoffman Estates, when purchasing my used 2017 Volvo S60. From start to finish, Carlo was an absolute pleasure to work with. He made the entire process smooth, stress-free, and enjoyable. What stood out most was Carlo’s professionalism and genuine approach. Even though it was the end of the month and the end of the year—a time when sales representatives are often eager to close deals—Carlo was never pushy or overbearing. He didn’t try to pressure me into making a "buy today" decision. Instead, he took the time to answer all my questions thoroughly and allowed me the space to make an informed choice. I highly recommend Audi Hoffman Estates and Carlo Gilli Jr. to anyone in the market for a new or used vehicle. Carlo’s friendly demeanor, honesty, and commitment to customer satisfaction make him a standout in the industry. If you want a car-buying experience that is pleasant and pressure-free, be sure to ask for Carlo! More

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Carlo was organized, professional and he follows up, generous with our trade in value and an overall great experience. the fourth car we have purchased from this dealership generous with our trade in value and an overall great experience. the fourth car we have purchased from this dealership More

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Carlo Gilli was very knowledgeable on the product and pleasant to work with. We did request information on the Q3 maintenance schedule and had to find it ourselves on the internet. The window sticker/Mo pleasant to work with. We did request information on the Q3 maintenance schedule and had to find it ourselves on the internet. The window sticker/Monroney Label was removed from the car before we took possession and we had to repeatedly request it, but we did finally get an e-mail copy of it from Mr. Gilli. When we sent the title of our trade in to the dealer via overnight mail, the dealer refused to sign for it and did not advise us that they received it. All seems well with the car and we like it very much. All in all our experience was reasonably good and we look forward to years of comfortable, dependable service from this vehicle. More

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Carlo was very helpful in finding the right car, and did a great job providing any information we requested. a great job providing any information we requested. More

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Great customer service with very friendly and knowledgeable staff. Can only recommend this dealership for their good overall service! knowledgeable staff. Can only recommend this dealership for their good overall service! More

by OLIVER.BRAND Verified Customer Verified Customer

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Carlo was so nice and helpful. I am really satisfied with my car and the purchasing price. The whole processes so efficient. I bought my loved car in a very short period of time wh I am really satisfied with my car and the purchasing price. The whole processes so efficient. I bought my loved car in a very short period of time while I am busy enough on handling my other stuffs. More

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My experience working with Carlo at Audi Hoffman Estates has been fantastic! Great communicator and made the overall experience of purchasing a vehicle painless. I certainly will be using them again in the has been fantastic! Great communicator and made the overall experience of purchasing a vehicle painless. I certainly will be using them again in the future. More

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Carlo was superb! He was honest, attentive to my needs and thorough when it came to handling the transaction. What a gentleman! I live 400 miles from the dealership He was honest, attentive to my needs and thorough when it came to handling the transaction. What a gentleman! I live 400 miles from the dealership but will call them first when looking for an Audi. More

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