Carlo Gilli Jr. | Page 48

Exceptional customer service. Carlo was just pretty straight forward on every question we had. He was super friendly, he had an aswere for every question we had. Been my 1st time b Carlo was just pretty straight forward on every question we had. He was super friendly, he had an aswere for every question we had. Been my 1st time buying a car, he made my Experience easy and fun. More

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Very professional Made me feel very comfortable. Carlo was very helpful and got me the deal that I wanted. Great all around service. I love my new Audi Q7 Made me feel very comfortable. Carlo was very helpful and got me the deal that I wanted. Great all around service. I love my new Audi Q7 More

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First time buyer Could not have asked for a better experience, at first wasn't going all the way down to Hoffman Estates (Lake Villa IL) to look at a used car, glad I Could not have asked for a better experience, at first wasn't going all the way down to Hoffman Estates (Lake Villa IL) to look at a used car, glad I did, will diffidently go back; be sure to ask for Carlo!! More

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painless My husband and I are very happy with the car and the service provided by the dealership. We had done our research and decided on Audi. This is compar My husband and I are very happy with the car and the service provided by the dealership. We had done our research and decided on Audi. This is comparatively a new dealership. We were provided all the information about the car that we asked for. More

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Bought the car of my Dreams My experience has been great! I live five hours away; Carlo assured me that the car was “all that” and it was! Thank you Carlo! My experience has been great! I live five hours away; Carlo assured me that the car was “all that” and it was! Thank you Carlo! More

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Patience and understanding First time we met Carlo, he impressed us with his friendliness and knowledge of the car. Even when we told him that we're not ready to buy yet, he pro First time we met Carlo, he impressed us with his friendliness and knowledge of the car. Even when we told him that we're not ready to buy yet, he proudly showed us the beautiful Q5 we were eyeing. He even demonstrated some of the cool features of the car, and we fell in love. However, after seeing the tag price, my heart sunk and decided that maybe, this is not the car for us. We went shopping for other cars and was about ready to purchase a Land Rover, but we decided to look one more time to Q5 or at least tell Carlo of our decision. As usual, Carlo was very accommodating, gave us a quote that was still unaffordable. So we went home pretty much decided to buy the Land Rover. Carlo shook my hand and said to let him know if we change our mind. Well, I didn't, but my husband did. After a long argument, I called Carlo, who instead of gloating, sounded very happy & excited. His patience and understanding really impressed us. He happily answered all our questions ( stupid questions as well ) His enthusiasm was contagious and in spite of my monetary worries, I couldn't help but feel excited too. Love you Carlo. Thanks for making us feel special. More

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Obtaining a part for our new Audi Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not re Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not required, is greatly appreciated and will enhance our A4 ownership. He is always friendly, straight forward and most anxious to be sure we have an enjoyable experience working with him and the dealership. More

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Fantastic experience I just purchased Audi Audi from Hoffman estates Audi. The salesman who assisted me was Carlo Gilli. Carlo helped me on the phone and by email to ke I just purchased Audi Audi from Hoffman estates Audi. The salesman who assisted me was Carlo Gilli. Carlo helped me on the phone and by email to keep me informed. When I saw what I wanted I promptly called him and purchased the car. Carlo was very courteous, professional and knowledgeable and was able to answer all my questions. I would definitely recommend this dealership and Carlo to anyone who is considering making an Audi purchase . Carlo as well as all the staff went out of their way to accommodate me . Even to the point of driving home my daughters car so we could travel together home in my new Audi convertible! This is definitely a high-class professional operation and I would highly recommend them .. More

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Exterior and interior new car treatment. As usual, the people at Audi have my best interest at heart. I was treated well and given a courtesy car while mine was in service. As usual, the people at Audi have my best interest at heart. I was treated well and given a courtesy car while mine was in service. More

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I purchased my fist Audi. This was the first time I purchased a car on my own and Carlo was my salesperson. He was recommended to me by a friend who had recently purchased an This was the first time I purchased a car on my own and Carlo was my salesperson. He was recommended to me by a friend who had recently purchased an Audi. I could not have been happier working with Carlo. His low key approach and projection of honesty made me feel very comfortable as I worked through the process. He really made me feel he had my best interest in mind and I love my new Acura A6. More

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