Carlo Gilli Jr. | Page 10

Very Professional A drama-free car buying experience. Carlo is knowledgeable and professional. I have purchased a number of vehicles, including other Audi's and this A drama-free car buying experience. Carlo is knowledgeable and professional. I have purchased a number of vehicles, including other Audi's and this was my smoothest transaction. I never once heard the dreaded phrase, "let me check with my manager". I will do business with Carlo, and Audi Hoffman Estates in the future and will recommend them to friends. It is worth the 90 minute drive. More

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Hands down greatest service and purchasing experience! I recently purchased a 2013 Audi A4. Carlo’s customer service game was a 10/10. He was there for me going above and beyond to make sure I am 100% sati I recently purchased a 2013 Audi A4. Carlo’s customer service game was a 10/10. He was there for me going above and beyond to make sure I am 100% satisfied with everything I was asking for. He made me feel like he was not just a salesmen but a reliable, trustworthy friend making sure I leave Audi Hoffman Estates feeling like the king of the world! I will most definitely be coming back for future purchases and recommending anyone and everyone to this dealership. More than beyond happy with my experience! More

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Above and beyond Ted provided exceptional service when I stopped in this week for a burned out backlight. He not only explained the process in detail and ordered the n Ted provided exceptional service when I stopped in this week for a burned out backlight. He not only explained the process in detail and ordered the necessary part he also asked his service man if they could repair a couple of dings I have on the side of my Q5 from a hailstorm. I did not request this but he went ahead and offered it which I greatly appreciate. More

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Great buying experience I purchased a new Audi A5 Sportback from Carlo Gilli. We were able to get a very fair deal worked out in a very short time trading in my 2015 Acura T I purchased a new Audi A5 Sportback from Carlo Gilli. We were able to get a very fair deal worked out in a very short time trading in my 2015 Acura TLX. Carlo was very friendly and professional. I look forward to working with Carlo on future purchases and will recommend him to my family and friends. More

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Phenomenal purchase experience I traded in my old Audi for a new one. I met Carlo on a previous visit and he seemed very trustworthy and extremely knowledgeable. He did an exceptio I traded in my old Audi for a new one. I met Carlo on a previous visit and he seemed very trustworthy and extremely knowledgeable. He did an exceptional job of explaining all of the features of my A8L and made sure I would be absolutely happy with my purchase. He was very up front and forward during the sales purchase. He also went into all of the details on the purchase process ensuring everything completed and squared away. Any questions or concerns were addressed before I left with my vehicle. He also did a great job of following up to make sure I was happy. More

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Great car great service. Wippers were not clearing windshield using defroster during snowy and icey conditions without using windshield spraying. Customer Service replaced bot Wippers were not clearing windshield using defroster during snowy and icey conditions without using windshield spraying. Customer Service replaced both Wippers. I feel confident this will correct my problem. More

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Very good experience I started my search for a retirement/birthday present to myself back in August. I test drove the 2018 Volvo C60; the Lexus RX 350; the BMW x3 and the I started my search for a retirement/birthday present to myself back in August. I test drove the 2018 Volvo C60; the Lexus RX 350; the BMW x3 and the Audi Q5. I have had two Lexus RX vehicles in the last 12 years and what sets Audi apart, especially the Hoffman Estates location was Carlo Gilli. Before I test drove the car, Carlo spent 30 minutes going over the entire vehicle; soup to nuts. The standard features of this car were superior to those being offered by Audi competitors. My sales experience with Carlo, Dan Jigalov, the general manager and Nick Fricano, the product specialist far exceeded previous experiences with other dealers. Good customer service is invaluable regardless of what you buy, where or for how much. It is apparent that Audi's customer service is above and beyond anything I have experienced in my many years of car buying. My 3 month wait for the Q5 I ordered was worth the wait and I look forward to a long relationship with Audi and its prized staff. More

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Excellent Just left the dealership. Had a wonderful experience buying my A6 with Carlo. I’d recommend Carlo and Audi Hoffman Estates to anyone looking for a Just left the dealership. Had a wonderful experience buying my A6 with Carlo. I’d recommend Carlo and Audi Hoffman Estates to anyone looking for a new car. More

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Excellent experience buying my Q5 Staff is friendly, fair, thorough and very welcoming in anything that is needed. I will be a Audi owner for life and will always to go Audi Hoffman Staff is friendly, fair, thorough and very welcoming in anything that is needed. I will be a Audi owner for life and will always to go Audi Hoffman estates. More

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Carlo is absolutely amazing! This was the second vehicle that my family and I had purchased within a 7 month period from Carlo Gilli Jr. Let's start from the very top. When you wa This was the second vehicle that my family and I had purchased within a 7 month period from Carlo Gilli Jr. Let's start from the very top. When you walk into the Audi dealership in Hoffman Estates, IL, you're greeted with smiles all around, a clean environment, and a friendly approach to sales. I work in sales personally and understand the drive for these salesman to push cars and reach their ABCs (Always be Closing.) When it comes to Carlo, he is absolutely willing to work with you on ALL levels. I would suggest that other's in the dealership shadow his sales technique because he's a great listener, understands the needs of the clients, understands when to push a product/warranty, and when not to do it. His sales finesse is unbeatable and I plan to buy more vehicles through him because he transcended that gap from being a salesman to being a good friend of the family. In fact, it's a treat to see Carlo because he always has a very friendly smile on his face and enjoys talking cars as well. I'd like to personally thank Carlo for everything he has done and I cannot wait to purchase my next one from him very soon! Thank you Carlo and thank you Audi of Hoffman Estates! More

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