Carla Cosenzi

I recently purchased a brand new 2024 Volkswagen Jetta from Jason Leclair, and the entire experience was amazing! Jason was incredibly knowledgeable, patient, and attentive throughout the entire process. from Jason Leclair, and the entire experience was amazing! Jason was incredibly knowledgeable, patient, and attentive throughout the entire process. He made sure I understood all the features of the car and answered all my questions with ease. I absolutely love my new Jetta! It's everything I hoped for and more. Thank you, Jason, for making this such a smooth and enjoyable experience. Highly recommend! More

Report | Print

Jason is attentive, responsive and has a genuine personality. He was fair and great to work with. I’ll definitely go back when I need another vehicle. personality. He was fair and great to work with. I’ll definitely go back when I need another vehicle. More

Report | Print

There's a legendary tire story regarding Nordstrom that illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fail illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fails included 1) a major misdiagnosis (e.g., they claimed my ECM was bad) that would have made my car only operable for local driving - potentially for months - as a new part is unavailable nationwide with no ETA, 2) a refusal to acknowledge, no less reimburse me for the misdiagnosis - and let's not even get into the many hours spent searching for a used part and driving to my VW dealer of record (I recently returned to the Pioneer Valley) 90 miles away multiple times, 3) a complete unwillingness to help resolve the problem using a used part (same part #, same model, year, and configuration) - something VW Westborough was happy to do - an action that led to a different (and successful) diagnosis (it was a bad fuel pump) and had my car fully functioning within 18 hours, 4) and a complete lack of follow-up from everyone who was sent detailed emails, including the Service Advisor, the Service Manager, and the owner of the dealership. As someone who has owned high-end (Passat W8, Passat 3.6L AWD, CC 3.6L AWD) Volkswagen cars for 20 years I've never had such a horrific experience with a VW Dealership - and the management at NoHo VW don't seem to care. More

Report | Print

Jason made a great walk around video for me when I inquired about the 2024 Atlas. The diamond stitched leather sport seat really sold me. This is my 4th car from Jason. inquired about the 2024 Atlas. The diamond stitched leather sport seat really sold me. This is my 4th car from Jason. More

Report | Print

Today was awesome! Thank you Jason, your attention to detail was noted. I am glad I purchased this vehicle from such a great place. Staff is friendly and knowledgeable. Thank you Jason, your attention to detail was noted. I am glad I purchased this vehicle from such a great place. Staff is friendly and knowledgeable. More

Report | Print

A huge “Thank You” to Jason for all of his help with the purchase of a new car. He took the stress right out of it. Quick, easy & explained everything so well. Thank you !!! purchase of a new car. He took the stress right out of it. Quick, easy & explained everything so well. Thank you !!! More

Report | Print

Great setvice.t The service was great.very personable, extremely professional people.Very knowledgeable. I really got the feeling that the people I had to intetact wi The service was great.very personable, extremely professional people.Very knowledgeable. I really got the feeling that the people I had to intetact with cared about their customers.It is a company I would recommend to my friends and family if they are looking for a car. George Demsick More

Report | Print

Cassie is awesome I love this dealership and the service/parts dept always go above and beyond!!! The entire team here is great. You will feel welcome and appreciate I love this dealership and the service/parts dept always go above and beyond!!! The entire team here is great. You will feel welcome and appreciated. More

Report | Print

Outstanding Service Dwayne was such a genleman he made everything smooth quick and easy I’m was taken back everyone who took part in helping me and my partner get into a Dwayne was such a genleman he made everything smooth quick and easy I’m was taken back everyone who took part in helping me and my partner get into a new vehicle was truly exceptional I will definitely recommend my friends to buy from Dwayne and staff. More

Report | Print

Great Experience Kathy was our 1st contact and she was GREAT! Very helpful and very friendly, made us feel comfortable working with the dealership. Jamie was good and Kathy was our 1st contact and she was GREAT! Very helpful and very friendly, made us feel comfortable working with the dealership. Jamie was good and was not pushy at all. Myron was very pleasant and did not have an attitude like many sales managers do. Mark was fun with the paperwork! Melanie was knowledgeable of all the crazy things the car does. Very nice experience overall. More

Report | Print