Carla Cosenzi
Carla Cosenzi at Country Hyundai Genesis
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Carla Cosenzi

Owner

Country Hyundai Genesis

347 King Street
Northampton, MA 01060

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21 Reviews
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21 Reviews

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21 Reviews of Carla Cosenzi

July 09, 2024

Dealership Rating

Very poor communication from Sales staff, including a Manager. I had a written agreement for a new Genesis and an appt. to take delivery, which never took place due to sales staff not returning phone cal More

by mmash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Mike Paquette, Jake Ingenohl

Jul 12, 2024

Country Hyundai Genesis responded

This feedback is concerning, and I apologize for the lack of communication you experienced. We strive to maintain clear and timely contact with our customers, especially during such important transactions. If you're willing to discuss this further, please reach out at your convenience so we can address your concerns directly. Thank you, William Goulette - General Manager - (413) 774-3122

February 25, 2023

Dealership Rating
Employee Rating

I went to Country Hyundai and had the most present experience! I 10/10 recommended! Thank you so so so much to everyone who helped me with purchasing my new (to me) car😀 More

by Ndubay29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Marvici , Roger Larocque

May 30, 2022

Dealership Rating
Employee Rating

We went to Country Hyundai to buy a new truck for my fiancé and we both ended up buying brand new Hyundais. Truly, it was because of Ryan Hoar's excellent customer service. He was very transparent and s More

by Stacey92
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Marvici , Roddrick Ganious, Aaron Greige, Ryan Hoar, Christopher Schultz

Jun 01, 2022

Country Hyundai Genesis responded

Hi Stacey - Congratulations to you and your fiancé on your new vehicles! We are thrilled that Ryan and the team gave you such a positive experience and earned your five stars. Thank you from all of us at Country Hyundai!

May 01, 2022

Dealership Rating
Employee Rating

Fantastic experience all around! We had to wait a couple months to get what we wanted, but Tim and Jason made the whole experience so easy. Everyone was great to work with. More

by ErinIoniq5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Paquette, Frank Marvici , Aaron Greige, Christopher Schultz, Jason Vautour, Tim Kent

May 02, 2022

Country Hyundai Genesis responded

Thank you for the great review, Erin! We are so glad to hear that you had such a successful purchase experience working with Tim, Jason, and the Country Hyundai team. Drive safely, and we hope to see you back!

March 21, 2022

Dealership Rating
Employee Rating

Thank you, Country Hyundai, for making my experience reserving and purchasing my Ioniq 5 so smooth. Although there were some production/delivery delays, I understand that those were outside of the loca More

by Gas_LOL!
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Kent

Mar 21, 2022

Country Hyundai Genesis responded

Congrats on your purchase, and thank you for choosing Country Hyundai! We are glad that the team made the purchase experience a seamless one, and we appreciate your trust in us to get you out on the road in no time. See you again next time!

September 14, 2021

Dealership Rating
Employee Rating

Great experience every time I visit Country. Treated like family from the minute I walk in the door. Customer service is excellent and i always end up with a great vehicle at a fantastic price. More

by Debrick97
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jasmine Carmenatty, Sebastian Rivera, Tommy Cosenzi

Sep 16, 2021

Country Hyundai Genesis responded

Thank you so much for submitting us with your feedback! Congratulations on your new Vehicle!

May 27, 2021

Dealership Rating
Employee Rating

What an incredible experience! Carla and her staff treated me like family. Sami in customer relations and the "runner" Mike were beyond amazing! I needed help and this team was there for me. I had spe More

by klalibrio
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Paquette , Carla Cosenzi, Sami Suarez, Brice Herrick and Ken at Vovlo

May 27, 2021

Country Hyundai Genesis responded

Thank you for your kind comments about our staff here at Tommy car Auto Group . We truly are committed to ensuring the satisfaction of our customers and are happy that you had a positive experience. Thank you for the feedback; have yourself a wonderful day.

February 12, 2020

Dealership Rating
Employee Rating

Great experience, great service, awesome deal, perfect car We had a wonderful experience at Country Hyundai! Everyone was so friendly, so helpful and so knowledgeable about the vehicles and about the process o More

by rmclay24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amber Brainerd, Aaron Greige, Jason Wright

Feb 14, 2020

Country Hyundai Genesis responded

We appreciate you sharing this great feedback! We're pleased to know that your Country Hyundai experience was an exceptional one from start to finish, just as it should be. We look forward to welcoming you back for future services!

November 22, 2019

Dealership Rating
Employee Rating

This was my first car purchase from a dealership and they made it super easy and got me a nice car for a good price. Helped me find the perfect car for me without all the stress! More

by mliglesias618
Recommend Dealer
Yes

Other Employees Tagged: Mike Paquette , Amber Brainerd, Scott Peters, Christopher Schultz

Nov 23, 2019

Country Hyundai Genesis responded

Thank you very much for the kind feedback! We're pleased to hear that our team made your first dealership based car buying experience an easy & stress-free one, just as it should be. Congratulations on your new ride!

March 31, 2019

Dealership Rating
Employee Rating

My favorite dealer This is our second vehicle we get from Country Hyuandai. We absolutely love Scott Peters. Always so helpful and accommodating. This time around we got More

by ElleSan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Paquette , Scott Peters, Christopher Schultz

Mar 31, 2019

Country Hyundai Genesis responded

Thank you for sharing your exceptional experience! It is our priority to provide each one of our customers with a friendly, stress-free car buying experience. We’re pleased to hear that our team did just that for you. Congratulations again, and enjoy!

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