Carl Carter | Page 18

After purchasing our first new Mitsubishi from Carl, I was also in the market for a new vehicle. Carl and Nick were VERY helpful with getting a good trade-in value for my car. Between the trade-in and the was also in the market for a new vehicle. Carl and Nick were VERY helpful with getting a good trade-in value for my car. Between the trade-in and the rebates available, I was able to also purchase a new vehicle. My wife purchased hers on Monday and I just completed the paperwork today, (Wednesday). Nick and Carl were very informative and knowledgeable on the different vehicles. We will definitely be customers in the future. We were taken care of and Nick and Carl answered all my questions regarding the vehicle, warranty, service, prices, etc. I couldn't have been happier with my purchase. We purchased 2 brand new vehicles and stayed with-in our budget and got exactly what we wanted. More

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We met Carl at the Kansas City Auto Show, we were in the market for a new SUV and wanted to narrow our possibilities of what brand to buy. Mitsubishi wasn't even a brand we had considered, after speaking wi market for a new SUV and wanted to narrow our possibilities of what brand to buy. Mitsubishi wasn't even a brand we had considered, after speaking with Carl and seeing the Outlander Sport, we really liked it and what Carl had to say about this vehicle. I assure you that if he hadn't spent the time he did with us at the auto show, we would have gone with a different make and model. The service was excellent and the staff was friendly. For sure an A+ dealership. More

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I had an amazing experience at Northtowne Mitsubishi. I went in with an idea of what I wanted and how much I wanted to pay for it, and Mr. Carleton was incredibly helpful. He had me into a new car, at a st went in with an idea of what I wanted and how much I wanted to pay for it, and Mr. Carleton was incredibly helpful. He had me into a new car, at a stunning price in less than two days with no hassle on my part. He did not pressure me or make me feel as though I was being ripped off. Id recommend the dealership, and more specifically Mr. Carleton to anyone looking to purchase a new or used vehicle. More

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My husband and I traded in a 2011 Outlander GT back in September for a 2013 Outlander Sport. We worked with Carl and he was very helpful, enthusiastic, professional and knowledgeable. We went back to th September for a 2013 Outlander Sport. We worked with Carl and he was very helpful, enthusiastic, professional and knowledgeable. We went back to the dealership on Feb 14, 2014 to get the vehicles first oil change. When Carl saw us, he came right over and wanted to know how we liked the vehicle. Sadly, that following Monday night on Feb 17, I hit a deer on I -80 in Iowa on my way to see my family in WI. We called Carl on the evening of Feb 24th and let him know what happened and asked him if he could find another Outlander Sport same as the one I totaled? We also asked him about other vehicles that we were interested in looking at. Carl jumped through hoops to locate the vehicles that my husband and I wanted to test drive. The next morning, Carl had the vehicles ready for us, plus he had started working on the numbers with another awesome employee, Stan in the Finance Dept and they were able to lower our payments and interest rate. I had a free oil change voucher I had not used, the wonderful people in the Service Dept came and got my husbands vehicle that we had drove to the dealership in, and did an oil change with an already full schedule...they made time to take care of his car as well as it was overdue for an oil change. This is our third vehicle bought through this dealership and on all occasions we were treated as if we were the most important people they would have helped on those days. Thank you for putting "customer" back into customer service and making an accident and loss of a car I loved and easier process and putting me into a car I love even more. ***** More

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Carl was great to work with and very friendly. He showed us the cars we inquired about (from our internet search)and gave us an honest opinion about both cars we were trying to choose from. He did not press us the cars we inquired about (from our internet search)and gave us an honest opinion about both cars we were trying to choose from. He did not pressure us at all to purchase. More

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Everyone was extremely friendly, especially my salesperson. The transaction was smooth and easy. There was never any pressure to buy anything extra. I had an excellent experience! salesperson. The transaction was smooth and easy. There was never any pressure to buy anything extra. I had an excellent experience! More

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Very satisfied with the entire experience at Northtowne Mitsubishi. I don't have many positive things to say about most dealers ive visited in the past. I would highly recommend Northtowne Mitsubishi to a Mitsubishi. I don't have many positive things to say about most dealers ive visited in the past. I would highly recommend Northtowne Mitsubishi to all my family and friends. Carl was a perfect example of friendliness,professionalism. carl offered a very comfortable experience to a person who is very uncomfortable with car buying. the entire experience was awesome! More

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We did a lot of research before heading out & found Northtowne Mitsubishi to be the dealer with the most impressive options for the price. We went to a few other dealers & felt as if we were practicall Northtowne Mitsubishi to be the dealer with the most impressive options for the price. We went to a few other dealers & felt as if we were practically being hunted. Carl came out & introduced himself when we had been there about 5 minutes but allowed us space to look & talk. We drove a few cars & settled with a beautiful 2012 Volkswagen Jetta. We did the financing which I got at an excellent rate. I put no money down & still got a rate under 4%. Carl moved things along smoothly as he had the car detailed & fueled up while Stan was working on getting the best rate for my loan. Carl was swift in getting things done. He was not pushy. We were allowed to decide what we wanted to look at & did not steer us to the vehicles he wanted to sell. A few other dealers pushed a particular line even though we had already told them we didn't like it. Overall an excellent experience. I purchased a Gap insurance, warranty & wheel & key service package & still can easily afford my monthly payment. I love my car & the piece of mind I have with this whole experience. I have already recommended them to a good friend. Thanks Carl & Stan. You guys really know your stuff. More

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Carl came outside and greeted us immediately. He was friendly, and really seemed to care about us as customers. It was a relief after our previous visit to another dealership down the street. We told hi friendly, and really seemed to care about us as customers. It was a relief after our previous visit to another dealership down the street. We told him an idea of what we wanted and he led us to a great car right off the bat. We did a test drive and signed the papers! Carl was great at explaining all the details, and making sure we felt comfortable with everything. It made the whole process easy and stress free! To top it off, he made the experience great for my first time buying from a dealership by adding a bow to my car for pictures! I'm very happy with my purchase and will definitely recommend this dealership to any friends and family! More

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Their customer service is great. I have been to plenty of dealerships and got hassled. They never push you into buying anything. I will never use another car dealership when I buy another car. A+ rating. dealerships and got hassled. They never push you into buying anything. I will never use another car dealership when I buy another car. A+ rating. More

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