Canon Hughes

I went in originally for routine oil change to get car back supposedly all good. To returning it due to dash board notification shifter service, engine light on, windshield wipers going off. Unable to dri back supposedly all good. To returning it due to dash board notification shifter service, engine light on, windshield wipers going off. Unable to drive transmission in D notifications at least 76 codes. Then I spent money to get it towed to shop. Then they state I-need an engine.Now I’m upset I state what did you’ll do to my vehicle . It was working prior to the change. I go through the company for repair assistance due to the negligence on their part. They agree to assist with damages particularly. I then wait until able and purchase the Engine. They put the engine in the car and complete an inspection now they say I’m all clear after waiting 2 months. Now a day later same issue codes at least 76 same problem. Now they tow my vehicle back to the shop and stated it’s the battery. The battery is getting charged for two hours they give it back to me. Ok it worked for about two days. Now they tow again back to the shop. They continue to state battery issue. They plan to replace the battery now. I’m at this point over it. I’m financially drained. I’m catching Ubers too work , maxed out my rental when I originally put it in the shop. I’m out of pocket at this point over 8,000 and still don’t have my car. So this rating speaks for itself. I’m furious!! More

by relitadiva Verified Customer Verified Customer

Report | Print

Their sales staff is friendly and receptive. Their maintenance staff leaves something to be desired. It would seems there's a disconnect between service representatives and mechanics. I was char Their maintenance staff leaves something to be desired. It would seems there's a disconnect between service representatives and mechanics. I was charged and told an issue was resolved, but I kept paying all sort of repairs either related or directly associated to the cause. I was told in every instance the matter was resolved... and yet the matter persists today. They attentive, cordial, and offer perks no other dealer inthe area offers. Unfortunately, that is not enough if the people you entrust your vehicle to cannot produce the expected result. More

by MARSHALL.VIRGILIO Verified Customer Verified Customer

Report | Print

Service is A1. Past visits at this location, when vehicle is picked up, they usually had the seat covered and a paper floor mat, not so this time. So just a tad uno Past visits at this location, when vehicle is picked up, they usually had the seat covered and a paper floor mat, not so this time. So just a tad unorganized, More

by jhill8400 Verified Customer Verified Customer

Report | Print

The dealership was unable to resolve my issue, but Lindsey was most helpful and accommodating Lindsey was most helpful and accommodating More

by cchaynesworth1 Verified Customer Verified Customer

Report | Print

Found the problem and fix it. They kelp me in the loop. Gave me my truck back in time. They kelp me in the loop. Gave me my truck back in time. More

by lgcornick Verified Customer Verified Customer

Report | Print

Extremely over priced would not recommend even to a stranger on the street. You can not walk out of there without at least having $190 stolen from you for them doing absolutely nothing. Don’t walk but stranger on the street. You can not walk out of there without at least having $190 stolen from you for them doing absolutely nothing. Don’t walk but run the opposite direction from them. More

by Bradley04 Verified Customer Verified Customer

Report | Print

Service was good from the time I called to schedule the appointment, dropped my car off, picked it up and cashed out. appointment, dropped my car off, picked it up and cashed out. More

by dysmith169 Verified Customer Verified Customer

Report | Print

Service was very very unprofessional was told one price when I came back I was charged another car was not done in timely manner and only time I was met with any type of thankfulness that I was there as a when I came back I was charged another car was not done in timely manner and only time I was met with any type of thankfulness that I was there as a customer was when I was paying to get my car More

by lojt0527 Verified Customer Verified Customer

Report | Print

Well staffed and efficient. Did not have to wait too long. Car diagnostic was clear. I did not go with Banister but chose to get a second opinion for my car issue and went to an Did not have to wait too long. Car diagnostic was clear. I did not go with Banister but chose to get a second opinion for my car issue and went to another mechanic place. More

by 333ORIANA Verified Customer Verified Customer

Report | Print

Very good service and communication. Vehicle was done in a timely manner. Drop off and pick up was very good. Vehicle was done in a timely manner. Drop off and pick up was very good. More

by atorres24 Verified Customer Verified Customer

Report | Print