Canon Hughes
Service Advisor
Banister Chrysler Dodge Jeep Ram of Hampton
4116 W Mercury Blvd
Hampton, VA 23666
24 Reviews
Write a Review24 Reviews of Canon Hughes
September 20, 2024
I went in originally for routine oil change to get car back supposedly all good. To returning it due to dash board notification shifter service, engine light on, windshield wipers going off. Unable to dri back supposedly all good. To returning it due to dash board notification shifter service, engine light on, windshield wipers going off. Unable to drive transmission in D notifications at least 76 codes. Then I spent money to get it towed to shop. Then they state I-need an engine.Now I’m upset I state what did you’ll do to my vehicle . It was working prior to the change. I go through the company for repair assistance due to the negligence on their part. They agree to assist with damages particularly. I then wait until able and purchase the Engine. They put the engine in the car and complete an inspection now they say I’m all clear after waiting 2 months. Now a day later same issue codes at least 76 same problem. Now they tow my vehicle back to the shop and stated it’s the battery. The battery is getting charged for two hours they give it back to me. Ok it worked for about two days. Now they tow again back to the shop. They continue to state battery issue. They plan to replace the battery now. I’m at this point over it. I’m financially drained. I’m catching Ubers too work , maxed out my rental when I originally put it in the shop. I’m out of pocket at this point over 8,000 and still don’t have my car. So this rating speaks for itself. I’m furious!! More
September 11, 2024
Their sales staff is friendly and receptive. Their maintenance staff leaves something to be desired. It would seems there's a disconnect between service representatives and mechanics. I was char Their maintenance staff leaves something to be desired. It would seems there's a disconnect between service representatives and mechanics. I was charged and told an issue was resolved, but I kept paying all sort of repairs either related or directly associated to the cause. I was told in every instance the matter was resolved... and yet the matter persists today. They attentive, cordial, and offer perks no other dealer inthe area offers. Unfortunately, that is not enough if the people you entrust your vehicle to cannot produce the expected result. More
Other Employees Tagged: Darrell Ford
September 11, 2024
Service is A1. Past visits at this location, when vehicle is picked up, they usually had the seat covered and a paper floor mat, not so this time. So just a tad uno Past visits at this location, when vehicle is picked up, they usually had the seat covered and a paper floor mat, not so this time. So just a tad unorganized, More
Other Employees Tagged: Lindsay Givens, Ashley House, Whispur Granger, Wes Ward
August 29, 2024
The dealership was unable to resolve my issue, but Lindsey was most helpful and accommodating Lindsey was most helpful and accommodating More
Other Employees Tagged: Lindsay Givens, Ashley House, Whispur Granger, Wes Ward
August 22, 2024
Extremely over priced would not recommend even to a stranger on the street. You can not walk out of there without at least having $190 stolen from you for them doing absolutely nothing. Don’t walk but stranger on the street. You can not walk out of there without at least having $190 stolen from you for them doing absolutely nothing. Don’t walk but run the opposite direction from them. More
Other Employees Tagged: Lindsay Givens, Ashley House, Whispur Granger
August 21, 2024
Service was good from the time I called to schedule the appointment, dropped my car off, picked it up and cashed out. appointment, dropped my car off, picked it up and cashed out. More
Other Employees Tagged: Enjoyed speaking with the cashier (older woman) that checked me out.
August 20, 2024
Service was very very unprofessional was told one price when I came back I was charged another car was not done in timely manner and only time I was met with any type of thankfulness that I was there as a when I came back I was charged another car was not done in timely manner and only time I was met with any type of thankfulness that I was there as a customer was when I was paying to get my car More
Other Employees Tagged: Ashley House
August 20, 2024
Well staffed and efficient. Did not have to wait too long. Car diagnostic was clear. I did not go with Banister but chose to get a second opinion for my car issue and went to an Did not have to wait too long. Car diagnostic was clear. I did not go with Banister but chose to get a second opinion for my car issue and went to another mechanic place. More
Other Employees Tagged: Lindsay Givens