Eddie was very professional, knowledgeable, explained
very well about issues, we have a full 3 year warranty included in our package that the Management Dept should have looked into it, and I should not
very well about issues, we have a full 3 year warranty included in our package that the Management Dept should have looked into it, and I should not have been charged for all of my services, including the alignment.
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by mpatruno
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Eddie Hernandez
Sep 18, 2025 -
Pinnacle Nissan responded
We are thrilled to hear about your positive experience with our team. It sounds like you received excellent professional service and clear explanations about the work needed on your vehicle. We understand your concern regarding the warranty coverage for your services and alignment costs.
Nice delaership, staff is freindly.
I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive abo
I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive about 25 minutes 1 way to this location. This vist was dissapointing because i waited nearly 2.5 hours for an oil change and the typical check-ups. In the past, the wait time was significantly less. I can go other places and pay less, wait less, and have better options for refreshments within walking distance. The customer lounge is lacking.
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by DODGEDAYTONA02
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2025 -
Pinnacle Nissan responded
Thank you for sharing your honest feedback and for your continued loyalty in choosing to service your truck with us. We’re glad to hear that your purchase experience with our dealership was a positive one, but we’re truly sorry to learn that this visit did not meet your expectations.
Purchased a car and the experience was fine.
It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24
It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 hours, I realized a made a mistake and wanted to get a better car. I was willing to take some loss and get a car of equal or greater value. Called sales rep and was told I would get a call back, nothing. I go down there the next day and Assistance Sales Manager told me with 172 miles on the car, it had depreciated $12k in 2 days! They did everything they could to get me out of the dealership as fast as possible. I called the next day and talked with a Sales Manager, I was told he would look into what my options were for returning car and getting a better car and get back to me. I explained I knew I was going to have to take some kind of loss, but 12k! Never heard from him! Sent an email to the General Manager and sent a message to his Linkedin account, never heard back! Sale rep finally called days later. It took me 3 phone calls and an extra trip to get my loan paperwork which they said they sent. I later found an extra $3000 service charge that was never talked about. There are a lot of dealerships in the valley, should have done more research. Needless to say, I won't be going back to Pinnacle, even for service.
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by jrk5
Sep 15, 2025 -
Pinnacle Nissan responded
While we’re glad the initial buying process went smoothly, it’s clear that our follow-up and communication fell far short of your expectations—and ours. We understand how upsetting it must have been to realize you wanted a different vehicle and not receive timely responses from our team. Our goal is always to assist customers thoughtfully and respectfully, and we regret that you felt rushed and unsupported when visiting the dealership. The issues you’ve described regarding delayed callbacks, loan paperwork, and unexpected fees are not reflective of the experience we aim to provide. Please contact our Customer Relations Representative, Anna Algiene, at 480-339-7780.
Sep 15, 2025 -
jrk5 responded
I appreciate the response, after what has transpired, I don't think I should have to be the one to reach out again! I have tried that and it obviously doesn't work. If Pinnacle values me as a customer, which so far it doesn't seem so, then someone in management will call me with a resolution. I have lost all confidence in Pinnacle at this point!
Sep 22, 2025 -
jrk5 responded
I called the number and Anna Algiene isn't at that number. I was transferred to Matt, a sales manager, who transferred me to another voicemail. I have filed a complaint with Nissan Consumer Affairs. I thought these issues weren't reflective of the experience Pinnacle aims to provide, if that's true I would have received a call from someone. It has been a week.
Quick and easy they work with you what payment you want
what color car you want must go there for your next car
what color car you want must go there for your next car
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by odayali46
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler
Sep 17, 2025 -
Pinnacle Nissan responded
We are pleased to hear about your smooth experience with us! It's wonderful to know that our team made the process quick and straightforward while working with your payment preferences and helping you find the right color vehicle. Your recommendation means a great deal to us, and we appreciate you taking the time to share your positive experience. Thank you for choosing Pinnacle Nissan for your automotive needs!
Good service excellent service tech isaac
Well taken
care of THANKS
No complaints good job
care of THANKS
No complaints good job
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by bhunter19
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2025 -
Pinnacle Nissan responded
We are ecstatic to hear about your positive experience with our service team. It's wonderful to know that you received excellent care and felt well taken care of during your visit. Your feedback about the quality of service provided means a great deal to us. We're thrilled that you had no complaints and appreciate you taking the time to recognize the good work.
The service was great and the work was completed in a
timely manner. The waiting lounge is very comfortable and includes coffee and snacks. Courtesy and competence go a long way !
timely manner. The waiting lounge is very comfortable and includes coffee and snacks. Courtesy and competence go a long way !
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by rj26
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2025 -
Pinnacle Nissan responded
Your positive experience means so much to us at Pinnacle Nissan! We are thrilled that our team provided excellent service and completed your work promptly. It's wonderful to hear that you found our waiting area comfortable and enjoyed the refreshments we offer.
I've been coming to this location for a few years now and
have never had a problem with service or sales. Great people and knowledgeable. Billy was fantastic as a service advisor.
have never had a problem with service or sales. Great people and knowledgeable. Billy was fantastic as a service advisor.
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by Bsebll05
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy
Sep 16, 2025 -
Pinnacle Nissan responded
Thank you for your wonderful feedback! It means so much to hear that you have consistently received excellent service and sales support over the years. We truly value your loyalty and trust in choosing us for your automotive needs.
Amazing customer service.
Billy helps us understand what’s needed and how to keep our cars on the road.
Billy helps us understand what’s needed and how to keep our cars on the road.
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by jarrodmf
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy Ferreri
Sep 16, 2025 -
Pinnacle Nissan responded
We are pleased to hear about your positive experience with our team. Your feedback about receiving exceptional customer service means a great deal to us. We understand how important it is to have knowledgeable staff who can clearly explain what your vehicle needs and provide guidance on proper maintenance.
Very helpful, answered my questions.
Was patient with me and my lack of knowledge about cars.
Was patient with me and my lack of knowledge about cars.
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by ajveldman14
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan
Aug 27, 2025 -
Pinnacle Nissan responded
Thank you for your review! We are delighted to hear that our team was able to provide you with the assistance you needed and took the time to patiently address all your questions. It means so much to us at Pinnacle Nissan when we can help customers feel comfortable and informed, regardless of their automotive experience level. Your feedback about our helpful and patient approach truly brightens our day. We appreciate you choosing us and look forward to continuing to support you with any future automotive needs.
Great on time appointments, great service technician,
great professionals, best service center, great communication, a 10 rating.
great professionals, best service center, great communication, a 10 rating.
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by RCARILLO808
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan Von Hatten
Aug 28, 2025 -
Pinnacle Nissan responded
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team consistently delivered excellent service from your timely appointments to our skilled technicians. Your recognition of our professionals and communication efforts truly means the world to us. It brings us great joy to know that Pinnacle Nissan has earned your trust as your preferred service center.
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