The service department went out of their way to get me
back on the road without any hesitation and I couldn’t be more grateful.
back on the road without any hesitation and I couldn’t be more grateful.
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by MATTHEW.PURES
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy Ferreri
Oct 08, 2025 -
Pinnacle Nissan responded
We are ecstatic to hear about your positive experience with our service team. It's wonderful to know that our staff made every effort to help you get back on the road quickly and without delay.
Eddie Fernandez was an amazing service advisor.
Friendly and knowledgeable on my truck. Was able to fix everything
Friendly and knowledgeable on my truck. Was able to fix everything
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by MIGUELCER23
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Pinnacle Nissan responded
We are ecstatic to hear about your wonderful experience with our service team! It sounds like you received exceptional care for your truck, and we're thrilled that you found our service advisor to be both welcoming and well-informed about your vehicle's needs.
A positive experience and a excellent service advisor.
Short wait time and no pressure at all.
Short wait time and no pressure at all.
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by sherb3pm
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Pinnacle Nissan responded
Your positive feedback means the world to us! We are thrilled to hear that you had such a wonderful experience with our service team.
Great service and I commend everyone involved in my
getting a great car. Thank you. Debra
getting a great car. Thank you. Debra
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by dwrnc
Verified Customer
Verified Customer
Sep 29, 2025 -
Pinnacle Nissan responded
We are ecstatic to hear about your wonderful experience with our team. Your kind words about receiving excellent service and finding a great vehicle truly mean so much to us.
I don’t mind coming over to get my car serviced they
always do a great job the waiting room always has nice treats and water and a good car wash
always do a great job the waiting room always has nice treats and water and a good car wash
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by FVS
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2025 -
Pinnacle Nissan responded
Thank you immensely for taking the time to share your positive experience with our service department. We are delighted to hear that you feel comfortable bringing your vehicle to us for maintenance and that our team consistently delivers quality work that meets your expectations.
Purchased Ford Exployer on the 5th hasn't been financed
as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx
as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx
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by dclifton1
Verified Customer
Verified Customer
Sep 26, 2025 -
Pinnacle Nissan responded
We understand your concerns regarding the financing process and appreciate you bringing this to our attention. For assistance, please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780. She will be able to review the details with you.
I live in North Scottsdale.
Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for
Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for the terrible service that I received. They are not interested in the customer nor customer service.
It's testament to why you should go to a different Nissan dealership for all around. Larry H Miller Nissan is nearby & took care of all my issues with a smile, even the insurance repair claim and went above and beyond the repair work as well as the customer service. I am trying to help customers that have been treated with low standards from Pinnacle Nissan & feel the way I do, trust me, it's way better go to a dealership that cares about their customers! Thus, does things right. Than it is to get the run around by Pinnacle Nissan because they're incompetent.
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by Chris
Verified Customer
Verified Customer
Other Employees Tagged:
Dan, Joey, Cameron
Sep 26, 2025 -
Pinnacle Nissan responded
That is not the level of service we ever intend to provide, and we understand how frustrating this must have been, especially when you placed your trust in us to take care of your vehicle.
We also appreciate you taking the time to share your feedback in detail. While it is difficult to read, it gives us the opportunity to improve and ensure no other customer feels this way. We would greatly value the chance to speak with you directly, listen to your experience, and work toward making this right.
Please feel free to contact our Customer Relations Representative, Anna Algiene, at (480) 339-7780 at your convenience. We want to personally address your concerns and restore your confidence in our team.
They were my best friend until I took delivery of
vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, pr
vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, promise if there's a problem, we got you, I thought at age 73 years old, I would get an honest deal, very disappointed with sales and finance department,
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by MIKE.POOLS
Verified Customer
Verified Customer
Other Employees Tagged:
Saul and Shawn sales, Tyler and his boss in finance
Sep 22, 2025 -
Pinnacle Nissan responded
Your experience with the sales and finance process, as well as the extended warranty discussion, does not reflect the level of service and integrity we strive to provide to our customers, especially someone with your trust and loyalty. Our team is committed to addressing the issues you encountered and ensuring your concerns are resolved promptly. Please contact Anna Algiene, our Customer Relations Representative, directly at 480-339-7780.
Excellent service, relaxing waiting room, friendly
associates. I have scheduled my next service for March.
associates. I have scheduled my next service for March.
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by JEFFREY.STERKEN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Eddie Fernandez
Sep 22, 2025 -
Pinnacle Nissan responded
We are glad to hear about your positive experience with our service team and facilities. Your feedback about our friendly associates and comfortable waiting area means a great deal to us.
Saul was great, team did a great job.
On prepping vehicle, very satisfied with pinnacle.
On prepping vehicle, very satisfied with pinnacle.
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by jak
Verified Customer
Verified Customer
Other Employees Tagged:
Saul, James, Debbie
Sep 22, 2025 -
Pinnacle Nissan responded
We are thrilled to hear about your positive experience with our team. It's wonderful to know that our staff provided great service and that you were very satisfied with how we prepared your vehicle. Your feedback about the excellent job our team did means a lot to us at Pinnacle Nissan. We take pride in delivering quality service and ensuring our customers leave happy with their experience.
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