Caleb Smith

Jeana has been with me through two transmissions, numerous rental cars and a real mess of a SUV. As that machine deteriorated she handled every new repair with care and concern. I ditched the lemon, numerous rental cars and a real mess of a SUV. As that machine deteriorated she handled every new repair with care and concern. I ditched the lemon, and bought elsewhere, sadly I did not need her service dept for my toyota. NOW, years later, I walk in to buy a new car and she recognized me from across the room and came over to say hello and inform my sales person that I am to see her for all my service needs. I was beyond thrilled. Now a new car brings new problems, she is here with me as I get my new turbo, which failed due to manufacturer problems, and I could not wish for a better service department to be with me through this headache of a car. I would say the sales department is pretty good, but I would buy a car here just to have this service department in my corner. More

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Hudson is just starting out, but he is an all-star. Excellent people skills and understanding of Nissans. Excellent dealership Excellent people skills and understanding of Nissans. Excellent dealership More

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I cannot say enough GOOD THINGS about Gates Dealership, and the sales representative Jimmie. Jimmie made my life very easy with my New Buick Encore, an easy transaction!!! I’m VERY HAPPY WITH MY NEW CAR and the sales representative Jimmie. Jimmie made my life very easy with my New Buick Encore, an easy transaction!!! I’m VERY HAPPY WITH MY NEW CAR!! Gas mileage is AWESOME !!! THANK YOU, Jimmie More

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Excellent buying experience with Paul Mazza. I had my check engine light come on and he had the service department call me immediately and set me up to have my car looked at and the problem was I had my check engine light come on and he had the service department call me immediately and set me up to have my car looked at and the problem was resolved. More

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I highly recommend Paul to do any Transactions in buying a vehicle. He has been in this business for quite a while. He is exceptional knowledgeable and a pleasure with no pressure to talk and deal with whet a vehicle. He has been in this business for quite a while. He is exceptional knowledgeable and a pleasure with no pressure to talk and deal with whether buying or trading. Very clean facility and the whole staff is about customer service. 👍A++++++++ More

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I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

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