COLIN DESIMONE

Solid, and I only trust this shop with my VW Tiguan. 210,000 miles strong 210,000 miles strong More

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The staff at Emich Volkswagen are the best people they care a lot about there customers care a lot about there customers More

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They can always get me in quickly, they are courteous and professional, and they do a great job on my 2007 Passat. I appreciate the free coffee and snacks, and the music selections are excellent as I wait (n professional, and they do a great job on my 2007 Passat. I appreciate the free coffee and snacks, and the music selections are excellent as I wait (not boring Muzak)! More

by michael.cummings2 Verified Customer Verified Customer

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Emich gets customer service! Brought ELsa (our ELectric ID.4) in for a software update. The service department was ready on time, provided clear information, gave me a loaner, an Brought ELsa (our ELectric ID.4) in for a software update. The service department was ready on time, provided clear information, gave me a loaner, and was finished early. Colin was my lead contact, and everyone in the department was courteous, friendly, professional, and obviously expert. More

by rabago Verified Customer Verified Customer

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My appt for battery install wasn’t until today but my car wouldn’t start yesterday morning so I had it brought in and they took care of me a day early. Everyone was very nice to help me out!!! wouldn’t start yesterday morning so I had it brought in and they took care of me a day early. Everyone was very nice to help me out!!! More

by stephshivers Verified Customer Verified Customer

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Emich vw always takes great care of my Tiguan. I had new tires installed and complete vehicle inspection and a free car wash I had new tires installed and complete vehicle inspection and a free car wash More

by chrisi73 Verified Customer Verified Customer

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The individual departments are competent in their own area, but internal communication could use some improvement. They addressed a recall in the inspection service and a month later we are still getting area, but internal communication could use some improvement. They addressed a recall in the inspection service and a month later we are still getting text, mail and email notifications about this same recall. They neglected to reset the service interval counter after the inspection, so that the car continued to say "PLEASE SCHEDULE AN INSPECTION SERVICE". We had to ask for that to be corrected four times. We left the car for four days to allow several services to be completed but the different departments didn't communicate with each other about who would do what when, so we got unclear and inaccurate information about when the car would be ready. To be fair, they did complete all tasks by Friday and the car looks and runs awesome. More

by heather_lucero Verified Customer Verified Customer

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Gods among mere mortals. The best experience I have ever had in a service department. The best experience I have ever had in a service department. More

by PA Verified Customer Verified Customer

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Emich has always been our dealership of choice for our newer watercooled VWs. The service and care has always been top notch. newer watercooled VWs. The service and care has always been top notch. More

by jlmellott Verified Customer Verified Customer

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Collin is great! ! Great communication! Kept in touch throughout the service! Was able to talk to me during the process ! Great communication! Kept in touch throughout the service! Was able to talk to me during the process More

by kathe.lorance Verified Customer Verified Customer

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