CARLOS LOPEZ
CARLOS LOPEZ at Norm Reeves Toyota Dallas
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CARLOS LOPEZ

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
73 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

24 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

5.0

73 Reviews

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73 Reviews of CARLOS LOPEZ

November 16, 2024

Dealership Rating
Employee Rating

Carlos López always treats us like Family and is always there to answer any questions we might have!!! More

by TMAN4646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Norm Reeves Toyota Dallas responded

You are family! Thank you for trusting in Carlos for your Toyota service visit. We hope to see you next time!

November 13, 2024

Dealership Rating
Employee Rating

I really like how they work and how they inspect my car they leave my car in great conditions. That’s my favorite place to take my car. Thank you for having employees like John Peña, he’s good at his job a More

by Gelva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JOHN PENA

Nov 15, 2024

Norm Reeves Toyota Dallas responded

That's wonderful to hear, Gelva! We're also thrilled that we're your favorite place for car service and that John performed quality service for your Toyota. Thanks so much, and we can't wait to see you again!

August 23, 2024

Dealership Rating
Employee Rating

Josh was very upfront with me, and considerate of my position. He was personable and easy to talk to, making the process of purchasing my first new vehicle MUCH easier. He was consistent in his communic More

by Kayde Reeves
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Wells

Aug 25, 2024

Norm Reeves Toyota Dallas responded

Hi Kayde: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Cowboy Toyota are glad to have you as a customer.

July 17, 2024

Dealership Rating
Employee Rating

Professional and efficient service department. Will always recommend anyone to visit. They will get you in and out with great quality. More

by leightonwilliams87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2024

Norm Reeves Toyota Dallas responded

Leighton, Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience!

June 28, 2024

Dealership Rating
Employee Rating

Good customer relations and prompt work done for my Toyota Camry LE’s one-year service/inspection appointment. An A+ on this visit! More

by jesharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: SHELLY JACKOWSKI

Jun 30, 2024

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 24, 2024

Dealership Rating
Employee Rating

This dealership is very well kept and service is dynamic. Customer service even on a Saturday was great! More

by geek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2024

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Carlos, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 18, 2024

Dealership Rating
Employee Rating

The work was done in the time period stated. As long as the state is happy, I'm happy. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

June 07, 2024

Dealership Rating
Employee Rating

I have always trusted this dealership with service and sales. I highly recommend to my friends and family More

by Funnykyle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Cowboy Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

May 17, 2024

Dealership Rating
Employee Rating

it goes without saying that Cowboy Toyota truly stands above the rest. I have known Chris Farmer for over a decade. He is a great representative for Toyota. He has become my friend over the years. Very tr More

by ekharrington.ohi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 17, 2024

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with Chris and our team. We're glad to hear we delivered such a great experience!

May 10, 2024

Dealership Rating
Employee Rating

Es muy agradable la atencion del senor Pedro cachay, es el 2 vehiculo que compramos con el y es fenomenal la atencion, el respeto, la empatia, es el mejor vendedor lo recomendamos al 1000% More

by veronicarangelvargas52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 11, 2024

Norm Reeves Toyota Dallas responded

Veronica, thank you so much for choosing Cowboy Toyota! Please let us know if Pedro or the team can be of any more assistance.

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