Byron Brisby Jr. | Page 4

The folks at Flemington BMW truly care about their customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first out of state auto purchase). Obviously, not having the ability to actually view in person and drive the car prior to purchase left us feeling vulnerable. However, in a matter of a few phone calls, those concerns were transformed into confidence. I could immediately tell that customer relations, trust and communication are cornerstones of their core values. I would like to specifically recognize a few individuals for their outstanding service. Catherine Ferry, Business Manager, was absolutely amazing! I cannot think of an auto buying experience that was better than this one (and I have bought a lot of vehicles). She simply made us feel like we were her only customer. At every junction, she was there to lead us through the process and make sure we had a solid understanding of all associated details. With respect to communications, immediate responses were provided throughout the process. We utilized text, phone and FaceTime as a means to close the distance gap between our respective locations. We are truly grateful for her level of service, and would absolutely request her in the future for our auto buying needs. Michael Franks, Sales, was extremely friendly and handled several questions about the car in a timely manner. Additionally, he put us in touch with a very solid shipping company to accommodate the delivery of our vehicle (which was delivered on time and in great condition). It was immediately apparent that teamwork and a customer focused approach philosophy are core business at Flemington BMW. I want to congratulate Byron Brisby Jr, Owner, for creating an environment that affords his teammates to shine. The entire experience was absolutely seamless and we felt valued throughout the process. In the end, that’s what it’s all about. In closing, I would offer that if you are on the fence about purchasing a Flemington BMW vehicle from out of state, do not hesitate. It was completely apparent that they have a lot of experience with out of state buyers. So much so, we felt like we were there. We are grateful for the experience and truly appreciate the service. And the car…well it is an absolutely beautiful machine and we love it! More

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It is rare these days to find a car dealership that actually care about repeat customers. Most want one sale and they will worry about the next sale another day. That’s not Flemington BMW. My family h actually care about repeat customers. Most want one sale and they will worry about the next sale another day. That’s not Flemington BMW. My family has been customers of Flemington Car and Truck Country for 25 years and specifically the BMW dealership. Times have change but the Brisby family has endured. If you want to purchase a high end automobile, with no xx, no false promises, no bate and switch but just pay a reasonable amount with the best customer service in the tri state area, you have to at least go to Flemington BMW and see Gregg. More

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Flemington BMW is THE dealership! I worked with Byron, Agata, Cindy and Cathy and it was the best car leasing experience I’ve ever had! They made what can be a stressful task, very e I worked with Byron, Agata, Cindy and Cathy and it was the best car leasing experience I’ve ever had! They made what can be a stressful task, very enjoyable and easy! More

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This dealership was fantastic. Everyone involved with my purchase was extremely accommodating. My salesman Michael Franks was very attentive to my needs. I highly recommend this de Everyone involved with my purchase was extremely accommodating. My salesman Michael Franks was very attentive to my needs. I highly recommend this dealership. More

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I have previously written about the exceptional treatment I received when visiting the dealership. Wasn’t sure if I was ready to trade in my seven month old X7 , an incredible vehicle… but I wanted more of a I received when visiting the dealership. Wasn’t sure if I was ready to trade in my seven month old X7 , an incredible vehicle… but I wanted more of a performance oriented vehicle. As I have said previously , the team was great and in less than an hour I made the decision to swap the X7 for a X5 M60. . Wow , what a vehicle ! The message I want to convey now is the terrific follow up after I took the X5 home. Byron Brisby , the president of BMW Flemington texted me to see if I had any questions and to thank me for my business. Kursad reached out to make sure all was good. Don’t know how many times but Cindy Amin made sure that I was happy and enjoying the X5. This is my fifth BMW…this was the best experience without question. Go to Flemington BMW if u are thinking of getting a new vehicle. Ask for Vince and Cyndi. You will be very happy. More

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Excellent service and professionalism, the sales staff and all involved were top notch and made the process as smooth as possible. and all involved were top notch and made the process as smooth as possible. More

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Michael Franks and rest of the team at Flemington BMW are the absolute best! I drove all the way from Maryland to get my BMW there and I would 100% do it again! They are the most professional and helpful gro the absolute best! I drove all the way from Maryland to get my BMW there and I would 100% do it again! They are the most professional and helpful group of individuals you’ll meet in the car market! The service is exceptional and they had me in and out with all the paperwork completed in just a couple of hours! Unlike other dealerships where you are stuck for half a day! Very well organized and honest people as well. I never felt pressured to buy anything and they were patient in answering all my questions and making sure I was fully satisfied with my purchase. I highly recommend trusting Michael Franks and the team the next time you are in the market for a automobile! More

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This was my first interaction with Mike! He’s great! Worked well with me to reach a deal that left us both happy He’s great! Worked well with me to reach a deal that left us both happy More

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Byron, Bill, Vince, Greg, Cathy & Cindy were all very informative, helpful and friendly. I was on the fence about my next move after an expiring lease and they all played a part in exploring and explaini informative, helpful and friendly. I was on the fence about my next move after an expiring lease and they all played a part in exploring and explaining various options and making helpful suggestions that ultimately led me to getting a vehicle I love. Not only are they knowledgeable but they are personable and hospitable. First time I've thoroughly enjoyed being at a dealership for any length of time. More

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Very professional and competent. Spends time with the customer and does not rush the process of buying a car. Spends time with the customer and does not rush the process of buying a car. More

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