Bryson Smith

I called in and needed a 3rd row vehicle for a certain price and immediately your team went to work figuring out something that would work for me. They didn't beat around the bush and within a couple hour price and immediately your team went to work figuring out something that would work for me. They didn't beat around the bush and within a couple hours, we had a few different options. I so appreciated their quickness and that they weren't trying to "sell me" on a car but listened to what I needed especially as it related to pricing. And we were able to make something work. Yay! More

by AMYELUNA22 Verified Customer Verified Customer

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Excellent service from start to finish. Transparency in all steps that created stress-free friendly atmosphere. Transparency in all steps that created stress-free friendly atmosphere. More

by David Verified Customer Verified Customer

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Sheldon was phenomenal. Bryson was great. Everything was explained and understood easily. Will go back Bryson was great. Everything was explained and understood easily. Will go back More

by tammyjacobs09 Verified Customer Verified Customer

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Christian went out of his way to drive all the way to Cumming to pick up the exact vehicle I wanted. Cumming to pick up the exact vehicle I wanted. More

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we walked into the dealership 10/8 a few minutes later Sheldon walked up a greated us we explained to him what we were looking for after an hour we found the 23 Telluride that we test drove and than we de Sheldon walked up a greated us we explained to him what we were looking for after an hour we found the 23 Telluride that we test drove and than we decided to buy the car . we told Sheldon that we needed to know ASAP if they could match the 11,000 amount that Carmax was giving us for our RDX so if they couldnt do it ,we could run over to Carmax and get the check right a way (please note that I had explained that we have a service dog home alone and time was importance . well it took an hour for them to come back with an offer of 3,600 all they had to do was just tell us ,we had to rush over to Carmax get the check to put towards the car. we told Sheldon on tuesday since Sheldon told us that he was giving the car to his best detailer to clean the car , well when he came back the car was not accectable and all of the sudden there was sratches on the right door bottom line the car was not detailed. we told Sheldon that we would be back on 10/10 and to make sure that the car was done ,to pay and pick-up the car when he was in on 10/10 plus we wanted the copy of the front end alinement get the sratches out of the door. please note after spending 3 1/2 hours we returned 10/10 to find out that the car sat for 2 days without anything being completed now Sheldon wanted us to waite another 2 1/2 hours to get the work completed , we went out to run some errands had lunch,payed for the car and it still wasnt completed ,Sheldon stated that he was bringing the car to us . the whole sales experince so poor and sad for a jim ellis dealership to give this type sales service (we will be sending Stacey a letter concerning our experince )along with a google review no one went went over all the bells and whistles The Service Manager never called us back after leaving 2 messages than went through Joy to get the full copy of the service history to match up with the CarFax . no car manual no call back after we made an appointment concerning the passager airbag light coming on we had asked joy to get inouch with SM about a loner car since they will need to have the car for 4/5 days so we didnt go to the appointment The best part and easy was with Bryson Smith and dealing with Joy the 1st time\ please note that the SM did call us back a few days later and we did got over the Service History at that time i told hime that i wasnt happy about the whole experince . lastly we were told that the car was a dealer loner,only to find out that it was owned by someone else (that whole story was a lie ) we were never was introduce to the sale manager or anyone else it was a very unpleasant buying experience not like the outstanding sales experince that i had a week ago form Hennessey Honda when i got my Honda Ridgeline they did me right !! so it does pay to shop around to get the great type of sales experince from other dealerships please note that my wife Leslie drove to the service dept about the airbag light coming on since we never heard back from anyone it was Kris Musgrove and explained that nthe new seat covers might be causing it More

by BA25LESLIE Verified Customer Verified Customer

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I worked with Mackenzie from Kia Jim Ellis for my first car. She has been very helpful and informative. I love my Kia Forte gt line, and I know I can call her if I need anything else. car. She has been very helpful and informative. I love my Kia Forte gt line, and I know I can call her if I need anything else. More

by LITTLEMSUBILES Verified Customer Verified Customer

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My rep was very professional. Mechanics too. Well dressed. Timely and considerate. N/a n/a Mechanics too. Well dressed. Timely and considerate. N/a n/a More

by Morejunklik Verified Customer Verified Customer

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My salesman was incredible. . he was no pressure very thorough he also stayed in my budget. I am not as impressed with the gentleman that did the paperwork. I was working with my . he was no pressure very thorough he also stayed in my budget. I am not as impressed with the gentleman that did the paperwork. I was working with my bank and was pre-approved for 4.9%. The gentleman said the finance company was in contact with my bank and my banker on the phone with him. And now it is 5.3%. I said okay because they were on the phone with my banker. The next morning I got a call from my banker and he had no idea what I was talking about. I am not happy about being misled. More

by Tm Verified Customer Verified Customer

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Very professional, no pressure, Very friendly staff from sales and service. Better inventory than most. sales and service. Better inventory than most. More

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Had a great experience with Jim Ellis Kia ending in our purchase of a 2025 Kia Sportage PHEV. Lavoghn, the Brand specialist was outstanding as he patiently led us through all the EV/Hybrid options over a f purchase of a 2025 Kia Sportage PHEV. Lavoghn, the Brand specialist was outstanding as he patiently led us through all the EV/Hybrid options over a few weekends and a few drive tests. He gave us the space but also all relevant information, answering our questions without pressuring us. The whole experience was great overall. More

by Sivasonr2 Verified Customer Verified Customer

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