Bryce Shibata | Page 3

Maita Toyota of Sacramento responded

Thank you for the great feedback! We’re glad to hear that Bryce and our team took care of your vehicle in a timely manner and that you were satisfied with your experience. We truly appreciate your business and look forward to serving you again!

Maita Toyota of Sacramento responded

Thank you for the wonderful feedback! We’re so glad to hear that Bryce remembers you, keeps you informed, and makes each visit feel personal and comfortable. We love hearing that those friendly conversations help make your service experience even better. We’re also happy you enjoy our waiting area and kiosk. We truly appreciate your continued trust in Maita Toyota and look forward to seeing you again!

Maita Toyota of Sacramento responded

Thank you for taking the time to share your detailed feedback. We’re glad to hear that your truck’s air conditioning is working well after the service, but we sincerely apologize for the concerns you encountered afterward. Finding two hose caps left off and seeing fingerprints and marks from dirty hands on your vehicle’s paint is not the level of care we expect from our team. We’re also sorry to hear about your experience with our Parts Department. We understand how frustrating it is when you’re looking for assistance ordering a specific Toyota part and are simply directed online, especially when you later find the part elsewhere for significantly less. Your feedback regarding both the service and parts experiences will be shared with the appropriate management teams so we can address these concerns. We appreciate you bringing this to our attention and hope we can provide a much better experience on your next visit.

Maita Toyota of Sacramento responded

Thank you for the excellent feedback! We’re thrilled to hear that you found our team professional, efficient, and friendly. Your recommendation means a great deal to us, and we truly appreciate you choosing Maita Toyota. We look forward to serving you again!

Maita Toyota of Sacramento responded

Thank you so much for the incredible compliment! Being considered the best dealership you’ve worked with since purchasing your first new car in 1968 is truly an honor. We’re delighted to hear that you’ve found our intake team knowledgeable and friendly and that you enjoy our waiting area. We sincerely appreciate your trust and loyalty and look forward to continuing to provide you with exceptional service for many years to come!

Maita Toyota of Sacramento responded

Thank you for the fantastic feedback! We’re thrilled to hear that you had such a great experience and that you love Maita Toyota. We’ll be sure to share your kind words with the team member who took great care of you—sounds like they definitely earned that raise! We truly appreciate your recommendation and your business!

Maita Toyota of Sacramento responded

Thank you for the wonderful feedback! We’re delighted to hear that you consistently find our team professional, friendly, helpful, and genuinely concerned about our customers. We’re also glad you enjoy our comfortable surroundings and easygoing approach. We truly appreciate your business and look forward to providing you with the same great experience on every visit!

Maita Toyota of Sacramento responded

Thank you for the fantastic feedback! We’re so glad to hear that you consistently receive great service from our friendly and knowledgeable team. We truly appreciate your trust in Maita Toyota and your kind words. Thank you for choosing Maita—we look forward to continuing to take great care of you!

Maita Toyota of Sacramento responded

Thank you for your kind feedback! We’re glad to hear that our team provides friendly, professional service and takes good care of our customers. We appreciate your trust in us to address your concerns and answer your questions. Thank you for choosing Maita!

Maita Toyota of Sacramento responded

Thank you for your feedback! We’re glad scheduling was easy and that the oil change coupon was helpful. We also apologize for the overwhelming number of review reminders. We understand how excessive messages can become frustrating, and we appreciate you bringing this to our attention. We’ll share your feedback with our team as we work to improve our communication.