Bryce Shibata

I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

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I'll gave BRYCE All 5 Stars: We have been very loyal Maita Customers since 2008; during that time we have only had a grand total of (4) four Service Advisors. One has retired, one is now is a different Maita Customers since 2008; during that time we have only had a grand total of (4) four Service Advisors. One has retired, one is now is a different Maita position and the other two are in Service Dept Management Positions at Maita. My new Service Advisor is now Bryce Shibata. He is a very energetic, well versed Toyota guy who has excellent Customer Service Skills (kinda like the previous 4 Service Advisors). I prefer to deal with the same person each time I come there so that person has a good working knowledge of our individual vehicles. Bryce is exactly what I needed and he was hand picked by my previous Advisors. That made for a seamless transition!!!!!" "I am very happy Bryce Shibata is my new Service Advisor!!" More

by NascarBilly Verified Customer Verified Customer

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Your dealership was prompt on time and courteous. The diagnosis of what was wrong with the car was. The diagnosis of what was wrong with the car was. More

by billpcox Verified Customer Verified Customer

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Phenomenal. Great dealership. We have been with Maita Toyota since 2000 when we moved to Sacramento. We have over the years bought 3 brand new vehicles- 1 Coro Great dealership. We have been with Maita Toyota since 2000 when we moved to Sacramento. We have over the years bought 3 brand new vehicles- 1 Corolla, 2 bramd new Rav 4s and 1 used Rav 4. They are all XLE models. We also repair our vehicles at Maita Toyota. That means we trust them and I believe they trust us too. Anything Toyota is from Maita Toyota for us. More

by MOMOHMALLAH Verified Customer Verified Customer

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The absolute best experience . From the moment I called the same day my concerns were addressed. Best service advisor Anthony Aldrete. From the moment I called the same day my concerns were addressed. Best service advisor Anthony Aldrete. More

by MYWEDDINGPASTOR Verified Customer Verified Customer

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They provide great customer support. The agents are polite, professional and detail oriented. They demonstrate great communication skills when it comes to informing the customer at dif The agents are polite, professional and detail oriented. They demonstrate great communication skills when it comes to informing the customer at different points of the service/repair process. More

by wasiqg Verified Customer Verified Customer

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Bryce kept me informed about what was happening with, and to, my Sienna. It was an unusual situation that was handled professionally and competently. to, my Sienna. It was an unusual situation that was handled professionally and competently. More

by gregg.peterson Verified Customer Verified Customer

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Great service. Narvic my service writer did not wonder job. Keep up the great work. Narvic my service writer did not wonder job. Keep up the great work. More

by RHULOG Verified Customer Verified Customer

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Easy to setup an appointment On time service Polite and freandly crews almost satisfied this dealership freandly crews almost satisfied this dealership More

by golubpavel60 Verified Customer Verified Customer

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great service,Bryce was very informative and explained everything to great detail.I was very impressed everything to great detail.I was very impressed More

by paulgraz60 Verified Customer Verified Customer

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