Bryce Sewall

This was the best car purchasing experience we have ever had! Manny was helpful, professional, and communicated every step to us in the process. Bryce was also very supportive and knowledgeable. We will def had! Manny was helpful, professional, and communicated every step to us in the process. Bryce was also very supportive and knowledgeable. We will definitely continue to do business with them in the future! We love our new Ford Bronco! More

by djobryan2 Verified Customer Verified Customer

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I love owning a Ford. My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeab My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeable and helpful. He listened to our needs and wants. We bought a 2021 Ford Escape. We will be referring people to him as well as this dealership. They helped us out and got us into a much better car. More

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I left the dealership with the car and was told the registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that t registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that the car was never registered because they did not have me sign all of the paperwork. After I refused to drive the unregistered car back to Fall River I had to borrow a car to get there to sign the papers. Then I had to drive back down again to get the sticker. Each time I spoke to the dealership I was passed to a new person with new excuses before it finally got straightened out. 30 days out and the registration and title is not here yet although to state computer says that the car is registered. I am not looking forward to warranty issues. The finance guy almost killed the deal with his high pressure attempts to sell the extended warranty. More

by Wmoore143 Verified Customer Verified Customer

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Very friendly and professional sales people that made my car buying experience easy. I was able to find the vehicle I was looking for at a fair price. car buying experience easy. I was able to find the vehicle I was looking for at a fair price. More

by jensteph Verified Customer Verified Customer

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The dealership had a very organized and welcoming culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of m culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of my questions and concerns which made me feel more secure in the decisions to be made on purchasing my first vehicle from a dealership. More

by jrcameron1998 Verified Customer Verified Customer

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This dealership dropped the ball on a number of things regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step fo regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step foot into the dealership, should not result any differently than being physically present. The lack of returned phone calls left me wondering if this was a legitimate dealership.When I'd call, i'd get bounced around do different people and I wasn't always notified with whom I was speaking to. When messaging through text, I never knew who I was communicating with. Delivery of the vehicle via "runners" was extraordinary , with Ron and Ken delivering the truck to NY. The downside of this delivery is that I received only one key, no owner's manual, no documentation, such as my purchase invoice/receipt, no credit payment information. Unfortunately I'm really not sure if I could recommend Empire Ford, based on this transaction. The question above about would I recommend this dealership should have a "maybe" box. That I would have been more comfortable selecting. More

by Bartmann3 Verified Customer Verified Customer

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Nobody ever seems to have an answer for you with questions that you have Top management never seems to be there to give answers questions that you have Top management never seems to be there to give answers More

by rztraxjd Verified Customer Verified Customer

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I am completely satisfied with Empire Ford and my purchase. The salesmen were all wonderful and professional. Not once did I feel pressured.i will not hesitate to return in 2 years for another motor purchase. The salesmen were all wonderful and professional. Not once did I feel pressured.i will not hesitate to return in 2 years for another motor vehicle. More

by SUSAN.FERREIRA Verified Customer Verified Customer

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A pleasure to work with. very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . More

by vievef Verified Customer Verified Customer

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The dealer stands behind the cars they sell. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. More

by Kory Verified Customer Verified Customer

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