Bryce Cassels

Bryce saved the day that Chris potential ruined by the lack of communication and tact regarding the recall for the vehicle I just purchased. Receiving a text message stating my vehicle has a critical reca lack of communication and tact regarding the recall for the vehicle I just purchased. Receiving a text message stating my vehicle has a critical recall just two weeks after purchasing the vehicle did not sit well with me and shows lack of customer service as I should have been contacted by phone. I was not offered any type of transportation accommodations during the scheduling process. Which caused a major inconvenience as I had to find a way to and from dealership, which is 35 mins away from my residents. This is why I say Bryce saved the day, because he offered me a ride share service once I arrived at the dealership. He was very apologetic about my experience and made sure the rest of the process of smooth. Purchasing a vehicle and within two weeks receiving a critical recall notice doesn't prompt me to purchase here again. Lloyd was great, but not too happy with service received. More

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Sam packs five star Chevrolet in Carrollton lives up to their name — With emphasis on 5 Star. Very good overall service process. Courteous knowledgable professional service advisors and service technicia their name — With emphasis on 5 Star. Very good overall service process. Courteous knowledgable professional service advisors and service technicians, excellent customer waiting area. By far, this location/dealership is one of the best in terms of service and support. More

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Great Costumer service! !! I brought my car for a recall on my car, I got there around 4-5 pm and they gave me a next day appointment got there at my appointment time and wi !! I brought my car for a recall on my car, I got there around 4-5 pm and they gave me a next day appointment got there at my appointment time and within 2.5 to 3 hours it was fix, the service team treated me just like a paying customer. great experience! Thank you!! More

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Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place.. and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place.. More

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Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle. waiting for service. Also, will text updates while waiting or even before picking up your vehicle. More

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Service was quick and they explained all that was done They even washed my truck! They even washed my truck! More

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Advisor and tech were on top of everything. Quick turn around and done right. Highly recommended. Quick turn around and done right. Highly recommended. More

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Bryce did great. He listened to my concerns and took action. Chris has a great team in his service personnel. I highly recommend and continue to do my work and Buy tr He listened to my concerns and took action. Chris has a great team in his service personnel. I highly recommend and continue to do my work and Buy trucks at Sam Pack’s Five Star Chevrolet in Carrollton. Thanks for always being 5 Star! Sean More

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Great place great people very positive friendly kind respectful place I will continue to come here to friendly Chevrolet respectful place I will continue to come here to friendly Chevrolet More

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Always Top Notch Service. I would recommend Sam Pack Five Star Chevrolet all day every day. I would recommend Sam Pack Five Star Chevrolet all day every day. More

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