Bryce Cassels
Bryce Cassels at Five Star Chevrolet
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Bryce Cassels

Service Advisor

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

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4.9
16 Reviews

Former automotive technician of 5 years, and current service advisor. Currently I am working towards my degree in Business Management to take my career to the next step!

Dealership Experience

2 yrs, 3 mos

Specialties & Trainings

Chevrolet and Volkswagen

4.9

16 Reviews

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16 Reviews of Bryce Cassels

March 11, 2025

Dealership Rating
Employee Rating

It’s was service beyond my expectations! ! Perfect., Bryce was on it, follow up calls, updates etc. More

by Ivan Hughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Five Star Chevrolet responded

Ivan, We're so happy to hear you had such a positive experience in the Five Star Chevrolet service center. Bryce's dedication to follow-up calls and updates is a testament to our commitment to customer satisfaction, Should you need additional advice, don't hesitate to call Bryce or me at 972-389-6700. Thank you, Chris Selbach, Service Director

February 26, 2025

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Employee Rating

Thank you for taking care of my car today. The front desk man service Very nice and friendly. More

by Diane Quach
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Front desk customer Service

Feb 27, 2025

Five Star Chevrolet responded

Diane We're thrilled you had such a positive experience from start to finish. Thank you for choosing Five Star Chevrolet. Bryce and our team welcome questions between visits at 972-389-6700. Safe travels and thanks again! Take care, Chris Selbach, Service Director

January 26, 2025

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Employee Rating

5Star Chevrolet made buying a new car a positive experience. Everyone I dealt with were professional and knowledgeable about the process of buying a new car. More

by Skippo
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 26, 2025

Five Star Chevrolet responded

Congraulations, Skippo, on your new vehicle! Thank you for recognizing so many Five Star Chevrolet team members. We welcome the chance to share our vehicle knowledge. Reach us at 972-389-6700 to let us know how we can help you enjoy your ride. Thanks again, Alan Brown, General Manager

January 14, 2025

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Came to get a warranty job done and installed a new windshield washer reservoir. All my services were done in just under an hour. Would highly recommend to my family and friends. My service advisor was More

by David P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Portillo

Jan 14, 2025

Five Star Chevrolet responded

David, We are happy to know that you have found the Five Star Chevrolet service department to be reliable and efficient. Thank you so much for your kind words and business. Bryce, David, and I welcome any additional questions at 972-389-6700. Take care, Chris Selbach, Service Director

January 06, 2025

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Friendly employees, good explanation of the work they would do and very fast delivery time for my truck. I am definitely grateful to the entire team. Thank you! More

by ferduke5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cruz, Edgar Ibarra

Jan 06, 2025

Five Star Chevrolet responded

ferduke5, Thank you so much for your kind words! We're thrilled to hear you had a positive experience with the Five Star Chevrolet service team. We strive to provide excellent service, and we're glad we were able to deliver your truck quickly. We appreciate your business and look forward to scheduling your next appointment at 972-389-6700. Take care, Chris Selbach, Service Director

December 04, 2024

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Employee Rating

Bryce saved the day that Chris potential ruined by the lack of communication and tact regarding the recall for the vehicle I just purchased. Receiving a text message stating my vehicle has a critical reca More

by Cysmith83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Facen, Ron Daly, Austin Cassels , Chris from Service Department

Dec 05, 2024

Five Star Chevrolet responded

Cysmith83, We sincerely apologize for the inconvenience and frustration caused by the late notice regarding the critical recall. We understand that receiving this news after recently purchasing a vehicle is disappointing. We appreciate Bryce's efforts to resolve the issue and provide a positive experience for you. Should you have additional feedback, please reach me at abrown@sampack.com or 972-389-6700. We value you and your business at Five Star Chevrolet and we hope to have the opportunity to regain your trust in the future. Sincerely, Alan Brown, General Manager

November 25, 2024

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Sam packs five star Chevrolet in Carrollton lives up to their name — With emphasis on 5 Star. Very good overall service process. Courteous knowledgable professional service advisors and service technicia More

by Gary R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Barrientos

Nov 26, 2024

Five Star Chevrolet responded

Thank you, Gary, for recognizing the efforts of the Five Star Chevrolet service staff. Your kind words are appreciated and we look forward to scheduling future appointments at 972-389-6700. Safe travels and thanks again for being one of our valued customers. Take care, Chris Selbach, Service Director

November 08, 2024

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Great Costumer service! !! I brought my car for a recall on my car, I got there around 4-5 pm and they gave me a next day appointment got there at my appointment time and wi More

by AtlasCatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2024

Five Star Chevrolet responded

Thank you, AtlasCatx, for choosing the Five Star Chevrolet service team! Bryce and our techs welcome additional vehicle questions at 972-389-6700. We are here to share our advice and expertise! Take care, Chris Selbach, Service Director

October 16, 2024

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Employee Rating

Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place.. More

by j.d.zepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Five Star Chevrolet responded

Thank you, j.d.zepeda, for recommending Bryce and Five Star Chevrolet. Your satisfaction is the focus in our service center and we want to hear from you at 972-389-6700 whenever you have vehicle concerns. We appreciate you and look forward to seeing you in the future. Best regards, Chris Selbach, Service Director

October 10, 2024

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Employee Rating

Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle. More

by SR2207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Five Star Chevrolet responded

SR2207, We are grateful to help with your auto care at Five Star Chevrolet. Thank you for recognizing our staff and please call on us again at 972-389-6700. Let us know when we can be of service in the future. Take care, Chris Selbach, Service Director

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