Bryan Polio-Rios | Page 3

The dealership has been great with regard to the sale of my vehicle. The service procedure was fine, but I originally tried to schedule it about a month ago and was told to wait until the truck had over 5, my vehicle. The service procedure was fine, but I originally tried to schedule it about a month ago and was told to wait until the truck had over 5,000 miles on it. That was fine, but about a week before my appointment, it t started to hesitate when initially moving or turning. This was very upsetting because I’ve only had the vehicle for five months. Fortunately, the service seemed to take care of the problem. More

by cjmac789 Verified Customer Verified Customer

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This is the best dealership I have been to. The service and experience were excellent. Brian answered all of my questions thoroughly. I will make this my go-to dealership moving forward. The service and experience were excellent. Brian answered all of my questions thoroughly. I will make this my go-to dealership moving forward. More

by ctbruno Verified Customer Verified Customer

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Thomas and the rest of the team are great. it feels like they always go above and beyond. This is my go to place everytime! it feels like they always go above and beyond. This is my go to place everytime! More

by AURARODSOT Verified Customer Verified Customer

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I brought my car in for a diagnostic test due to a failing battery. Thomas quickly signed me in and wasted no time. The team updated me the entire time i was there and fixed the problem quickly. The s failing battery. Thomas quickly signed me in and wasted no time. The team updated me the entire time i was there and fixed the problem quickly. The service team is prompt and efficient. More

by AURARODSOT Verified Customer Verified Customer

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I love coming to this dealership mainly because they treat their guests with high care! I don’t think I can find the best customer service anywhere else and that’s why this service team is the reason wh treat their guests with high care! I don’t think I can find the best customer service anywhere else and that’s why this service team is the reason why I always come back here. I rather leave my vehicle in good hands knowing I can trust the service team! Thank you guys. More

by yusrahas Verified Customer Verified Customer

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Fast professional service, all questions answered, clear communication, there was some issue with the missing appointment time, but the manager was able to fit it in their schedule and the service was done communication, there was some issue with the missing appointment time, but the manager was able to fit it in their schedule and the service was done while I was waiting. Very good friendly service. More

by KUTYREV Verified Customer Verified Customer

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All of the staff is friendly and respectful. The sales people are trustworthy, true to their word and they follow through on what they say. It's a dealership with integrity! The sales people are trustworthy, true to their word and they follow through on what they say. It's a dealership with integrity! More

by DARLENEMAH Verified Customer Verified Customer

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My spouse brought in my carvwith a battery problem and was quoted for that. However, the service representative also pushed for service requirements that I have previously personally declined AND confi was quoted for that. However, the service representative also pushed for service requirements that I have previously personally declined AND confirmed to the service representative TWICE BEFORE that they have been completed! I even have a service completion report for the said service (spark plug maintenance) from another auto shop and it was completed at a 98,000m service. So your service representative has directed my wife to complete a service that is done every 100,000m and was already completed on my car in March. Of course the service is very pricey (Cost almost $900) but was completely unnecessary. Even your service engineer would have EASILY noticed that new spark plugs were in place and should have come back to the service representative and told him that a spark plug maintenance service was unnecessary. I have worked with your service representative before and THREE times I have declined this spark plugs were maintenservice and confirmed to him that it has been completed prior. Why does he keep bringing it up for my record? It is even completed and updated on the vehicle CarFax. This unnecessary costly maintenance has resulted in a significant and unnecessary financial burden and I am mightily disappointed that the service representative took advantage of a customer with leas knowledge to push it through. More

by EDMUND O Verified Customer Verified Customer

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Very professional, friendly and easy to deal with. Able to get in and out in a timely manner. Able to get in and out in a timely manner. More

by STEVESANDY7 Verified Customer Verified Customer

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the tech DID NOT tighten the lug nut on several tires after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the de after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the dealership to have it replaced. it was not. the damaged stud was not replaced despite the service manager stating it would be fixed. the resulting careless caused me to have to replace an after market rim, and the wheel hub assembly at my expense since both were damaged by the actions of an inept tech who was not supervised. in all a very disappointing experience. i expected better for a loyal customer. More

by VHIKS44 Verified Customer Verified Customer

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