

Bryan Polio-Rios
Service Advisor
Jim Coleman Nissan of Silver Spring
3221 Automobile Blvd
Silver Spring, MD 20904
55 Reviews
Write a Review55 Reviews of Bryan Polio-Rios
March 11, 2025
There’s no right person for the right working service for electric vehicles on time, no responsibility for customers,no punctuality,nothing they do for customers after the car is in service (i spent $600 ) f electric vehicles on time, no responsibility for customers,no punctuality,nothing they do for customers after the car is in service (i spent $600 ) for car rental due to my car in shop but no one inform when the vehicle is ready or not service,careless for customer expenses atleast they have to pay my rental expenses because they clumsy poor desrspect service,the worst guy Brian only responded one specialist so always busy b/c him in my life friend family i don’t like to see or buy any nissan or electric leaf.Tnx for the mangers his time and listening the situation even if he can don’t any thing only 1 person for electric car .i suggest pls do even think about to go service i take my car for service even manufacture call as they said it takes one day they never ever do anything at all just keep the car on park when i call how’s my car service going on there answer very unprofessional we don’t doing anything if you like u can get it or we will c what we can, then i take out my car after week they don’t do anything, they don’t call me why they keep 2week no notice me no texting no fixing car i am so unhappy and feel always mad and wasted my money and my time because their poor service and i don’t understand their service from this big company i rate them below 0. never ever don’t waste time and money to get service from this place. More
Other Employees Tagged: Thomas Corzo, Michael Samuels
March 06, 2025
Very friendly and explain what was needed for my car and courtesy. The only withdraw I think I have is Prices for parts and labor very uncomfortable. Should have discount for Seniors courtesy. The only withdraw I think I have is Prices for parts and labor very uncomfortable. Should have discount for Seniors More
Other Employees Tagged: Thomas Corzo
February 17, 2025
I had some maintenance done on my car and it was relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! More
February 12, 2025
I can't speak for Sales, and we've only been here once for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committ for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committed to making sure our problem was resolved satisfactorily and that we were treated fairly (I assume others he coordinated with deserve credit as well, but he was the person we interacted with). If my experience was typical for this Service Dept, I would definitely recommend them to others. Nissan N AM & Jim Coleman Nissan should know that providing service like this is the way to build customer loyalty. Our whole adventure was not fun, and it was still quite expensive, but Bryan and his colleagues did the best they could (which turned out to be quite good) to make things better. More
February 01, 2025
VEHICLE WAS CHECKED IN RIGHT AWAY AND WAS COMPLTED FAST WITH GREAT COMMUNICATION. VERY HAPPY WITH MY SERVICE WITH GREAT COMMUNICATION. VERY HAPPY WITH MY SERVICE More
Other Employees Tagged: Thomas Corzo, Michael Samuels
January 28, 2025
great team, thanks to all who made my experience outstanding. good groups to work with. outstanding. good groups to work with. More
Other Employees Tagged: Roy Ucanda, Jay Adelson, Richard Okogun, Thomas Marshall, Onesty Peoples, Joel Kamden, Damian Maddox, Thomas Corzo, Michael Samuels
January 18, 2025
me gusta mucho asistir para hacer mi servicio para mi auto con el señor tomas corzo es muy amable gracias auto con el señor tomas corzo es muy amable gracias More
Other Employees Tagged: Thomas Corzo, Michael Samuels , tomas corzo
