Just had service done on my Mercedes C300.
Service manager Bryan Moser handled - his knowledge and service were exceptional !!
Service manager Bryan Moser handled - his knowledge and service were exceptional !!
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by jim.carpenter
Service Price Transparency
It is a great experience Ken Stuart is great This is
the third car from him Finance and arrive also great
the third car from him Finance and arrive also great
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by Cindy and Bob
Brian Moser did an excellent job.
He kept me informed throughout the process. He has a great personality.
He kept me informed throughout the process. He has a great personality.
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by sueannphil
Sep 20, 2022 -
Crown Mercedes-Benz Dublin responded
Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that Bryan provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Bryan Moser did an excellent job working with us.
I had an issue come up with another vehicle, and Bryan made sure my car got finished in time so we did not miss our daughters soccer game. He was gre
I had an issue come up with another vehicle, and Bryan made sure my car got finished in time so we did not miss our daughters soccer game. He was great to work with and very polite. I will continue to go back to Crown and hopefully work with Bryan Moser again.
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by plwilliams
Sep 01, 2022 -
Crown Mercedes-Benz Dublin responded
Thank you so much for your positive review! We are so glad that Bryan could get your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
Crown and Bryan Moser were very prompt and professional
during my annual maintenance service. Thank you Bryan for your thorough and professional handling of my visit.
during my annual maintenance service. Thank you Bryan for your thorough and professional handling of my visit.
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by djmonty1947
Aug 31, 2022 -
Crown Mercedes-Benz Dublin responded
Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are pleased that Bryan provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Appointment set on timely basis.
Intake was short. Work done on time as promised. Pick up smooth. Great uneventual, easy service. Hope all dealers could execute repairs like Crown.
Intake was short. Work done on time as promised. Pick up smooth. Great uneventual, easy service. Hope all dealers could execute repairs like Crown.
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by Rids13
Aug 16, 2022 -
Crown Mercedes-Benz Dublin responded
Thank you so much for your wonderful review! We are so glad that our team could get your automotive needs efficiently taken care of. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.
B.Moser my service advisor was very helpful and patience.
I’m happy and pleased with my service
I’m happy and pleased with my service
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by thinkherbal
Aug 16, 2022 -
Crown Mercedes-Benz Dublin responded
Thank you so much for your positive review! Providing top-notch service is so important to us, and we are pleased that Moser's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Brian Moser was helpful and polite.
However, he was overworked. He was busy with another customer which kept me waiting 15 minutes for my apt. The waiting area in service is shamefu
However, he was overworked. He was busy with another customer which kept me waiting 15 minutes for my apt. The waiting area in service is shameful for Crown Mercedes’. I asked for my car washed and it was driven thru the wash and the windows were full of water spots Brian did a fine job so it’s no reflection on him, he was very pleasant to work with. This was my first experience with service and I was disappointed. I understand good help is hard to find so don’t let this affect Brian’s review as I feel he was overly busy that day and all other cubicles were empty.
I saw no evidence of sanitization in my car, what was I to expect? There was no paper on the floor or whatever. That question was asked in the survey.
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by Henry
Other Employees Tagged:
Bret Donaldson, sales I liked him very much, so helpful as I learned all the new electronics. He’s patient, professional, and a pleasure to work with.
Jul 11, 2022 -
Crown Mercedes-Benz Dublin responded
Henry,
We are very sorry that Bryan was with another customer when you arrived and the water spots on the windows after it was washed. Typically the car wash ‘blowers’ do a great job, but your vehicle should have been wiped down. Unfortunately, like many businesses, we are currently having staffing issues. If you contact me directly, I can supervise any future appointments.
Regards,
Seth Kinniard - Service Director.
Jul 11, 2022 -
Henry responded
Thank you for your response. It’s reassuring to know that surveys are actually read by someone. Although they were minor I am please that you reviewed my email and responded. Please note that I have no complaints about Brian.
Erin Clement.
Brian Moser is the absolute best.
My Benz and I get incredible service every time We visit. I recommend this dealer and Brian Moser in service to everyone. They just sanded down my he
My Benz and I get incredible service every time We visit. I recommend this dealer and Brian Moser in service to everyone. They just sanded down my headlamp covers on my ‘09 SLK and got rid of all the fogginess. They look brand new. Thanks everyone at Crown Mercedes.
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by tomabyrnes
Jun 21, 2022 -
Crown Mercedes-Benz Dublin responded
Thank you so much for your positive review and recommendation! We are so glad that Brian and the team consistently take great care of you and your vehicle. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
This was my first experience with Crown and I am very
happy with the results. Brought my Benz in for repairs and Bryan Moser was very helpful. He gave me an estimate up front, provided me a loaner car,
happy with the results. Brought my Benz in for repairs and Bryan Moser was very helpful. He gave me an estimate up front, provided me a loaner car, and kept me posted during the time my car spent at Crown.
I will use Crown in the future and Bryan will be the service rep that I request.
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by TLB
May 18, 2022 -
Crown Mercedes-Benz Dublin responded
Thank you so much for your positive review! We are so glad that Bryan provided you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels and we look forward to continue providing you and your vehicle with our best care in your visits to come!