Bryan Lopez

Very welcoming employees all ready to serve and help out, even on a Friday afternoon at 5pm. even on a Friday afternoon at 5pm. More

by KSTEED7 Verified Customer Verified Customer

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This place is awful. This was my first time buying a nice car in my life. It was supposed to be a special and fun moment. We got there early on a Saturday morning, I want This was my first time buying a nice car in my life. It was supposed to be a special and fun moment. We got there early on a Saturday morning, I wanted to test drive a 23 rogue and a brand new rogue SL. From the get go, our awful sales guy Bryan was trying to discourage me from buying the new one. On the test drive I was only able to take the used one for a 3 minute u turn around the feeder back to the dealership, and the new one I was told I could just test drive in the parking lot because its basically the same. After about 2 hours of "negotiations" Bryan was so sure that there was NO way he could get it cheaper because you HAVE to buy their dealership warrenty thing they have, we finally agreed on a number. My husband noticed the trim on the front end was peeling away and he brought it up the salesguy. I immediately had second thoughts and wanted to leave but Bryan assured us that he would fix it THAT day. After we got further in the process we were told that it actually wouldn't be fixed that day and he had to order the part, but assured us he would be ON IT. We signed the papers, and after looking for someone to give us our car, we finally found Bryan talking to some new customers completely forgetting us. He told us the car was being washed. I informed him that we have been here for SIX hours and my toddler needed to leave so we could eat. He assured me that the second it was finished he would let us know. Well of course that didn't happen, Bryan was test driving with new customers and now that we signed the papers we were no longer important. My husband stops Bryan and tells him we need to go and the car has been parked up front for a while. Bryan hurriedly hands us our keys and says he has to screw on the new plates. After dropping the plates 3 times, because apparently he couldn't screw in the screw because he was in too much of a hurry to get back to his new victims. He hurridly hands us the keys and we are sent away. No copies of the papers, no receipts other than the ones we signed with the nice finance guy. Since leaving the dealership, Bryan told me he would text me and tell me an eta on when that part comes in. He continues to not respond to me. We have called up there and they just take our name down and nothing comes of it. I'm starting to realize that they aren't fixing anything and that I'm just stuck with what I have. Thanks for making the one time I buy something nice for myself awful and stressful. More

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All of the guys there made sure I was able to get in the truck I’ve been wanting for a while! Great place 10/10. truck I’ve been wanting for a while! Great place 10/10. More

by SAMSHANNON63 Verified Customer Verified Customer

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