Bryan Hastings | Page 78

Very pleasant staff, waiting time was not long. Knowledgeable about the work they do. Very clean place. Knowledgeable about the work they do. Very clean place. More

by SUEKEL0302 Verified Customer Verified Customer

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Great service for the best car I've ever had. 2018 Forester. A long drive but worth it for the service and hospitality shown for customers. 2018 Forester. A long drive but worth it for the service and hospitality shown for customers. More

by TMAYERNIK74 Verified Customer Verified Customer

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Had to take our Subaru in for an oxygen sensor replacement. Dropped off on a Friday night, was done by 11am Saturday morning. replacement. Dropped off on a Friday night, was done by 11am Saturday morning. More

by NAPATOM2005 Verified Customer Verified Customer

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Great customer service. Staff was very friendly and wait time was shorter than expected. Overall great experience. Staff was very friendly and wait time was shorter than expected. Overall great experience. More

by HEATHER.SANNA Verified Customer Verified Customer

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The employees were very friendly and knowledgeable. The waiting room was clean and comfortable. Thanks! The waiting room was clean and comfortable. Thanks! More

by KHEASLEY123 Verified Customer Verified Customer

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I had a scheduled service appointment for 10 am. Almost an hour later and my car still not brought in to be worked on. The service advisor then came out and told me the mechanic is currently doi Almost an hour later and my car still not brought in to be worked on. The service advisor then came out and told me the mechanic is currently doing a job on someone else's vehicle and he'll work on mine after that. Why did I even bother to schedule an appointment???? Yes they put me in a loaner since it would now be several hours until my car ready. But I had to drive 35 minutes back home then drive 35 minutes back to get my car when it was done (2:45 pm) and this messed up my entire day!!!. More

by BONATSAM Verified Customer Verified Customer

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Though I purchased my vehicle from another dealership, Kenny Ross treats me like I bought it from them. Kenny Ross treats me like I bought it from them. More

by POWERBAND1 Verified Customer Verified Customer

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This would have been a solid five, but the service department did not wash my car. As I was leaving, I saw other vehicles being washed..If you're going to advertise this as a perk, then follow throug department did not wash my car. As I was leaving, I saw other vehicles being washed..If you're going to advertise this as a perk, then follow through on it. More

by davekania13 Verified Customer Verified Customer

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Thank you so much for the time you took with my Forester, going over it to make sure that it is safe. I now feel safe driving it. going over it to make sure that it is safe. I now feel safe driving it. More

by JOANANDJOE Verified Customer Verified Customer

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Service Dept. Damaged my car while doing inspection and didn't tell me. Service manager greeted me when u cane to pick it up which I thought was odd. She stood at Damaged my car while doing inspection and didn't tell me. Service manager greeted me when u cane to pick it up which I thought was odd. She stood at my driver door with the door open and stated I'm the Service manager, is everything to your satisfaction? Meanwhile the door they damaged was opened so I could get in. After returning home a few days later I discovered the curled the bottom edge of my driver door. Yellow specks if paint on the area that is damaged. Which appears that they opened my car door and rammed into the lift arm while on the lift. The damage is noticeable from looking at the door on the outside. They never bothered to tell me they did this to my vehicle. My son is a mechanic and stared the technician would have knkwn he did this. To boot, this was an inspection appointment. They didn't bother to tell me that my wiper blades were bad. A few days after inspection it was raining hard and when I put my wipers on, I discovered that the blades are coming off. Plus the last two times i was there, they told me the washed the car. Well not a drop of water on the car and still had the same dirt and bird poop all over it, so i would say, they did not wash the car. I discovered all this after the inspection so I'm sure it's my word against theirs. I will NOT go back Kenny Ross Subaru! I mean accidents happen, you speak up and admit to the accident. Not just brush it under the rug like nothing happened and not say a word. More

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