Bryan Hastings

Very attentive and concerned about service. Sales representative is knowledgeable and fair when meeting and attending to negotiating. Sales representative is knowledgeable and fair when meeting and attending to negotiating. More

by MARVINSNYDERLAW Verified Customer Verified Customer

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Bryan, my service representative, was courteous, friendly, professional and very honest. He kept me informed as the service on my Subaru Crosstrek was performed. friendly, professional and very honest. He kept me informed as the service on my Subaru Crosstrek was performed. More

by MMH1 Verified Customer Verified Customer

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Employees are always very pleasant and accommodating. Service is always completed as requested and correctly. Service is always completed as requested and correctly. More

by HILLJJ Verified Customer Verified Customer

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Always gives me service when I came in "out of the blue" -- not scheduled. Friendly and Professional -- not scheduled. Friendly and Professional More

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Everyone in the service center gives great customer service. They are kind, quick and courteous to everyone service. They are kind, quick and courteous to everyone More

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While Kenny Ross has very pleasant Service Managers, their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I cal their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I called in, the part had miraculously been shipped that day. While I was waiting for the part, they put a temporary fix on my car that they didn’t even understand the effects of. In my next visit, they charged me $100 to “fix” said effect THAT THEY CAUSED. I caught them and they refunded me with no questions - the only reason for the 3 Stars over a 2 Stars, but it caused me another trip in and a brand new battery. Then when I finally took my car in for the part, they had to call me to ask why my car was dropped off since my normal service manager was out on vacation. So, their internal communication and paper trail also needs improvement. My car is hopefully fixed, but I I will hesitate taking it back to Kenny Ross in the future. More

by KLYNCH960 Verified Customer Verified Customer

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I love Kenny Ross for there service department Everyone is so great so polite so helpful do anything for you to make sure you are completely satisfied with the work you are having done I am really satis is so great so polite so helpful do anything for you to make sure you are completely satisfied with the work you are having done I am really satisfied with there help and the work being done More

by REENIELINT Verified Customer Verified Customer

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Great experience, I would highly recommend them for anyone looking to buy a Subaru. Well, done anyone looking to buy a Subaru. Well, done More

by jeffreymayer01 Verified Customer Verified Customer

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Great customer service , very. friendly .. awesome job keeping me informed about the progress of service friendly .. awesome job keeping me informed about the progress of service More

by EVELYNMEGELA Verified Customer Verified Customer

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Everyone there was very nice, They take care of you. Didn't have long to wait. Very professional. Didn't have long to wait. Very professional. More

by DMCCOY547 Verified Customer Verified Customer

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