Bryan Hastings

the service work is good, the waiting area is great, the waiting time for me has been way too long. I keep getting these requests for feedback, I tell you what went wrong with my appointment, but no one get waiting time for me has been way too long. I keep getting these requests for feedback, I tell you what went wrong with my appointment, but no one gets back to me...but I always get another request for feedback!! More

by joopaa Verified Customer Verified Customer

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I feel very comfortable dealing with the Kenny Ross Service Team. Time and cost of repairs are always provided up front. Waiting for your vehicle to be repaired is no fun, but the waiting area is gre Service Team. Time and cost of repairs are always provided up front. Waiting for your vehicle to be repaired is no fun, but the waiting area is great! Always enjoy the variety of drinks, snacks and fresh donuts. More

by DEBRAANNADAMS1 Verified Customer Verified Customer

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Look, you all do a great job, but stop sending these requests for feedback. If something is wrong, I’ll let you know. This system gives the feel of an insecure person,constantly in need of affirmation. requests for feedback. If something is wrong, I’ll let you know. This system gives the feel of an insecure person,constantly in need of affirmation. STOP! More

by YUKONJR0 Verified Customer Verified Customer

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Fast professional service with a smile! There's no substitute for Kenny Ross' Subaru Certified technicians. There's no substitute for Kenny Ross' Subaru Certified technicians. More

by CHRISTINA.BARMADA Verified Customer Verified Customer

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I trust the service center at Kenny Ross so much that I drive 120 miles roundtrip from Morgantown, WV! drive 120 miles roundtrip from Morgantown, WV! More

by Suzannedanley Verified Customer Verified Customer

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Very happy with my experience. Service department was very kind and extremely helpful. Best dealership experience that I have ever had. Service department was very kind and extremely helpful. Best dealership experience that I have ever had. More

by MSMALLIDGE3 Verified Customer Verified Customer

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I have no problem with the dealership. My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due t My problem is with Subaru. I brought my 2024 crosstrek in for an annual state inspection. My car has 19400 miles on it. I was told it failed due to inside tire wear. I called customer service. They refused to help me in anyway. I will be getting rid of my subaru and going to a completely different retailer. This was my 5th and last subaru. This is unacceptable customer service! More

by DEAN.BRENDA Verified Customer Verified Customer

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Easiest car buying process we have had as of yet! Friendly staff from the moment we walked through the door for a test drive, to the financing department… Keep up the great work:) Friendly staff from the moment we walked through the door for a test drive, to the financing department… Keep up the great work:) More

by carolstannard509 Verified Customer Verified Customer

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I like the videos showing the vehicle and explaining everything. It is helpful in understanding what is going on. everything. It is helpful in understanding what is going on. More

by CARTERSHARI1839 Verified Customer Verified Customer

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Every time I’ve had a problem, I’ve had prompt and successful service, and I feel that they the service dept. knows me and my vehicle. successful service, and I feel that they the service dept. knows me and my vehicle. More

by JPKEEFER Verified Customer Verified Customer

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