Bryan Hall
Bryan Hall at Southwest Kia of Rockwall

Bryan Hall

General Manager

Southwest Kia of Rockwall

1790 I-30 Frontage Rd
Rockwall, TX 75087

4.2
29 Reviews
4.2

29 Reviews

Write a Review

29 Reviews of Bryan Hall

March 28, 2025

Dealership Rating
Employee Rating

This dealership is a scam! I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electroni More

by kkimballb25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 14, 2025

Southwest Kia of Rockwall responded

I'm very sorry to hear about your continued frustration and that you haven't received a follow-up from our team. This is not the experience we ever want for our customers, and I want to personally ensure we review everything thoroughly and work toward a resolution. Please reach out to me directly at your earliest convenience so I can better understand the situation and see how we can assist moving forward. Sincerely, David Oden General Sales Manager davidoden@lithia.com

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

THIS DEALERSHIP IS A SCAM

March 01, 2025

Dealership Rating
Employee Rating

I had an absolutely amazing experience with Rockwall Kia! All departments have been great thus far, and I’m so glad to have had such a great team helping me with the process! Antoine in sales was amazing thr More

by marygraceferguson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2025

Southwest Kia of Rockwall responded

Thank you for sharing your fantastic experience, Marygrace! We're thrilled to hear that Antoine, Ethan, Eric, and Tyler all played a role in making your car-buying process so smooth and enjoyable. It's great to know that our team was able to provide excellent service across the board. We're excited to continue serving you for all your future needs, and we truly appreciate your high recommendation! If there's anything else we can assist you with, don't hesitate to reach out. Enjoy your new K5!

February 02, 2025

Dealership Rating
Employee Rating

They are always so nice and find what you want. This is my 4th car from them and I have been pleased every time. More

by katie826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Southwest Kia of Rockwall responded

Katie, thank you for your continued trust in Rockwall Kia! We're delighted to hear that you've had consistently positive experiences with us. Enjoy your new car!

February 01, 2025

Dealership Rating
Employee Rating

Excellent customer service. Highly Recommend. Bailey was very helpful and made the whole process easy. More

by txrenegade226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Everly, Benjamin Harris , Bailey Christian

Feb 03, 2025

Southwest Kia of Rockwall responded

We're delighted to hear that Bailey provided excellent customer service and made your experience at Rockwall Kia a smooth one. Thank you for the high recommendation!

January 18, 2025

Dealership Rating
Employee Rating

I have been trying to visit with Bryan Hall Since December 16th 2024. They want mive forward with him. If he sick, let me know and I'll have the churches pray for him. More

by brotherrickynull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2025

Southwest Kia of Rockwall responded

Ricky, thank you for sharing your concerns and bringing this to my attention. I sincerely apologize for any delays in communication. Your concern has been noted, and I assure you that we strive to address all inquiries promptly. Please feel free to reach out to me directly at bryanhall@lithia.com so we can connect and address any questions or concerns you may have. Thank you, Bryan Hall General Manager

November 25, 2024

Dealership Rating
Employee Rating

Never got to make a deal because the transparency was just not there. Initial quotes received were LOADED with Extra's that I didn't need or want. They refused to remove them, but was going to discount More

by evirola777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ethan Hatfield

Nov 26, 2024

Southwest Kia of Rockwall responded

Thank you for your feedback, and I’m sorry to hear about your experience. Transparency is extremely important to us, and I regret that we didn’t meet your expectations in this regard. We aim to provide all customers with clear and honest communication while respecting their needs and preferences. I’d appreciate the opportunity to discuss your experience further and work toward a resolution. Please feel free to contact me directly at alexanderreese@lithia.com so we can address your concerns. Thank you, Alex Reese General Sales Manager alexanderreese@lithia.com

August 04, 2024

Dealership Rating
Employee Rating

Great service by Marcus Taylor. I would refer him in the future & look forward to doing business in the future More

by Lnovy09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 05, 2024

Southwest Kia of Rockwall responded

Thank you for the kind words! We're delighted to hear that Marcus provided great service at Rockwall Kia. We look forward to assisting you again in the future!

June 09, 2024

Dealership Rating
Employee Rating

Queens was amazing! She was so helpful and charming it was a great experience because of her!!! We will definitely be back! Thank you to the whole team! More

by Acjcougar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2024

Southwest Kia of Rockwall responded

We're delighted to hear that Queens made your experience at Southwest Kia of Rockwall so enjoyable! Thank you for the kind words and we look forward to welcoming you back in the future!

May 15, 2024

Dealership Rating
Employee Rating

Went to purchase my vehicle off the lease, which I anticipated would be a headache and a half. Ross Everett made the process easy. He was kind and informative through every step. More

by Hakarri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Southwest Kia of Rockwall responded

We're delighted to know that Ross made your lease buyout process a breeze at Southwest Kia of Rockwall. Thank you for sharing your experience with us!

May 15, 2024

Dealership Rating
Employee Rating

I had a great experience at the dealership. So kind and helpful! I liked that they were open and transparent about the whole process. More

by Kristie.orr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Southwest Kia of Rockwall responded

Kristie, we're glad to know you had a great experience at Southwest Kia of Rockwall. We always aim for transparency and kindness in our process. Thank you for your review!

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