Bryan Hall
Bryan Hall at Southwest Kia of Rockwall

Bryan Hall

General Manager

Southwest Kia of Rockwall

1790 I-30 Frontage Rd
Rockwall, TX 75087

4.3
26 Reviews
4.3

26 Reviews

Write a Review

26 Reviews of Bryan Hall

February 01, 2025

Dealership Rating
Employee Rating

Excellent customer service. Highly Recommend. Bailey was very helpful and made the whole process easy. More

by txrenegade226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Everly, Benjamin Harris , Bailey Christian

January 18, 2025

Dealership Rating
Employee Rating

I have been trying to visit with Bryan Hall Since December 16th 2024. They want mive forward with him. If he sick, let me know and I'll have the churches pray for him. More

by brotherrickynull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2025

Southwest Kia of Rockwall responded

Ricky, thank you for sharing your concerns and bringing this to my attention. I sincerely apologize for any delays in communication. Your concern has been noted, and I assure you that we strive to address all inquiries promptly. Please feel free to reach out to me directly at bryanhall@lithia.com so we can connect and address any questions or concerns you may have. Thank you, Bryan Hall General Manager

November 25, 2024

Dealership Rating
Employee Rating

Never got to make a deal because the transparency was just not there. Initial quotes received were LOADED with Extra's that I didn't need or want. They refused to remove them, but was going to discount More

by evirola777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ethan Hatfield

Nov 26, 2024

Southwest Kia of Rockwall responded

Thank you for your feedback, and I’m sorry to hear about your experience. Transparency is extremely important to us, and I regret that we didn’t meet your expectations in this regard. We aim to provide all customers with clear and honest communication while respecting their needs and preferences. I’d appreciate the opportunity to discuss your experience further and work toward a resolution. Please feel free to contact me directly at alexanderreese@lithia.com so we can address your concerns. Thank you, Alex Reese General Sales Manager alexanderreese@lithia.com

August 04, 2024

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Employee Rating

Great service by Marcus Taylor. I would refer him in the future & look forward to doing business in the future More

by Lnovy09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 05, 2024

Southwest Kia of Rockwall responded

Thank you for the kind words! We're delighted to hear that Marcus provided great service at Rockwall Kia. We look forward to assisting you again in the future!

June 09, 2024

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Employee Rating

Queens was amazing! She was so helpful and charming it was a great experience because of her!!! We will definitely be back! Thank you to the whole team! More

by Acjcougar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2024

Southwest Kia of Rockwall responded

We're delighted to hear that Queens made your experience at Southwest Kia of Rockwall so enjoyable! Thank you for the kind words and we look forward to welcoming you back in the future!

May 15, 2024

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Employee Rating

Went to purchase my vehicle off the lease, which I anticipated would be a headache and a half. Ross Everett made the process easy. He was kind and informative through every step. More

by Hakarri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Southwest Kia of Rockwall responded

We're delighted to know that Ross made your lease buyout process a breeze at Southwest Kia of Rockwall. Thank you for sharing your experience with us!

May 15, 2024

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Employee Rating

I had a great experience at the dealership. So kind and helpful! I liked that they were open and transparent about the whole process. More

by Kristie.orr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Southwest Kia of Rockwall responded

Kristie, we're glad to know you had a great experience at Southwest Kia of Rockwall. We always aim for transparency and kindness in our process. Thank you for your review!

April 23, 2024

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Employee Rating

Very professional job and complete time for the issue about the recall and geat costumer service More

by Ricardo Pinilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Southwest Kia of Rockwall responded

Thank you for your five-star review, Ricardo! At Southwest Kia of Rockwall, we strive to provide nothing but the best service to our valued customers. It's fantastic to hear that you found our team to be professional and that we were able to efficiently address the recall issue for you. We look forward to continuing to serve you with excellence in the future!

March 01, 2024

Dealership Rating

Sales staff are great! I was treated with courtesy and professionalism at every level. The dealership itself needs more space and a better layout. I was unable to find di More

by nanalowe427
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ross

Mar 01, 2024

Southwest Kia of Rockwall responded

We appreciate your feedback and are glad to know our sales staff treated you well. We apologize for the inconvenience with parking, we'll make sure this is addressed promptly at Southwest Kia of Rockwall. Thank you again, and we look forward to seeing you here next time!

September 18, 2023

Dealership Rating
Employee Rating

Believe his name is Nathan. Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash More

by Janaghanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Hatfield, Eric Everly

Sep 22, 2023

Southwest Kia of Rockwall responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Southwest Kia of Rockwall.

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