Bryan Gacayan
Bryan Gacayan at BMW of Palm Springs
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Bryan Gacayan

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
210 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

17 yrs, 4 mos

Languages Spoken

English English

Tagalog Tagalog

4.9

210 Reviews

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210 Reviews of Bryan Gacayan

June 27, 2024

Dealership Rating
Employee Rating

The communication is really bad do not get back to step up appointment don't confirm it you text or call know them no return calls or text I been waiting over a month are more to get my car back shop it's More

by bklady15
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Sanchez

Jul 12, 2024

BMW of Palm Springs responded

We sincerely apologize for the poor communication and inconvenience you experienced. This is not the level of service we aim to provide. We will address this issue with our team to ensure better communication and follow-up in the future. Please contact us directly so we can resolve any outstanding issues with your vehicle.

Jul 13, 2024

bklady15 responded

In your response, I need to get my car into the shop. It's shaking when I am stopped. The noise is getting louder in the motor I've been dealing with this since may and nothing's been resolved, I do have text messages between me and Byran He stated on June 17th that he was Going to get my car in the shop.I told him to keep me updated and he never did.My warranty is up in august so I figured he's waiting to my warranty Has expired in August so I can pay all this money out-of-pocket for not getting my car fixed prior to that. I never had Any problem getting my car in and out the shop until Juan when went on vacation I hope we can get. This resolved soon as possible. I would like for my car to be full inspect it again.

Jul 20, 2024

bklady15 responded

Today is July 20th still have not received any calls from BMW I wiil never buy another one that's for sure

June 22, 2024

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Customer service was great! Everyone is very friendly and professional. I’m definitely going back! Thank you More

by RN_JE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2024

BMW of Palm Springs responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our team. We look forward to welcoming you back in the future.

June 21, 2024

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Employee Rating

Always a pleasant experience whether I’m buying/leasing a new car or taking mine in for service! More

by JTTRISTAR1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson

Jul 12, 2024

BMW of Palm Springs responded

Thank you for your continued trust in us! We're thrilled to hear that you always have a pleasant experience with us, whether you're buying, leasing, or servicing your vehicle. We look forward to serving you again soon.

June 18, 2024

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Employee Rating

Great communication and service by Savanna and the team. Thank you for everything it was appreciated More

by mark@markbradshawconstruction.com
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 18, 2024

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Responsive and easy to deal with… car was done before time was promised. Excellent work More

by MJIGGINS
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Workmanship
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Recommend Dealer
Yes

June 18, 2024

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Amazing job like always, I’m very happy with the service to they do for me More

by pcordova
Service Price Transparency
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Recommend Dealer
Yes

June 17, 2024

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Employee Rating

Personable, & car was done on time! Dealership clean and efficient. Technician was thorough and made good recommendations! More

by katpet0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 15, 2024

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Employee Rating

Bryan is very professional and goes above and beyond to exceed customer expectations. End to end the service experience with Bryan is both painless and seamless. More

by g
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 15, 2024

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Employee Rating

Enjoy the experience coming to dealership fast efficient love the video of the walk-through and my technician was amazing and was well taken care of thank you More

by tkoppang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson

June 12, 2024

Dealership Rating
Employee Rating

In and out for my oil change service Brian is always polite and helpful Called a Lyft for me so I didn’t have to wait there More

by CAMICK1
Service Price Transparency
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Recommend Dealer
Yes
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