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Bryan Adams
Bryan Adams at Audi Des Moines

Bryan Adams | Page 6

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.8
421 Reviews
4.8

421 Reviews

Write a Review

421 Reviews of Bryan Adams

December 19, 2023

Dealership Rating
Employee Rating

Great service department. Brian is knowledgeable and helpful. Love the detailed information provided to customers More

by dem65
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2023

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

December 09, 2023

Dealership Rating
Employee Rating

This was just an oil change and a tire rotation what more is there to say? More

by valsmithii
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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Dec 09, 2023

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

December 08, 2023

Dealership Rating
Employee Rating

Scheduling was easy and services were performed as desired. Video inspection recap is appreciated. No More

by HULSURBANDALE
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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Dec 09, 2023

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

December 03, 2023

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Employee Rating

Bryan and the tech did great Bryan and the tech provided exceptional service and I am very pleased More

by list20
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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Dec 04, 2023

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan and our team met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

November 29, 2023

Dealership Rating
Employee Rating

Prompt and courteous service. Check in and check out was seamless. Loaner car process was straight forward! More

by GOLFINGFAMILY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Cross

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Nov 30, 2023

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

November 24, 2023

Dealership Rating
Employee Rating

They did a nice job. We're excellent with loaner and helping out. Video of service always helpful More

by JABOUR39
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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Nov 26, 2023

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

November 23, 2023

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Employee Rating

Always a great experience working with the service team at Audi Des Moines! They do a great job everytime! More

by NICKC50310
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

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Nov 26, 2023

Audi Des Moines responded

Thank you, Nick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

November 17, 2023

Dealership Rating
Employee Rating

The dealership and particularly the service department has always been very responsive to my needs and questions. The service department is excellent. More

by PGSPRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2023

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

November 02, 2023

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Employee Rating

I took my car in for oil change and regular service. One issue I have is the check engine light goes on and off over time. I was told there was a software update applied to fix the problem and the upd More

by Don Seibel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 06, 2023

Audi Des Moines responded

Don, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Brett Schettler General Manager

October 27, 2023

Dealership Rating
Employee Rating

Pleasant staff, know the Q5 , what to do to maintain it. It will last a long time ! More

by NORMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross

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Oct 29, 2023

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

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