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Bryan Adams
421 Reviews
421 Reviews
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421 Reviews of Bryan Adams
May 01, 2020
Tire change took 3 days. I hope the service department finds some means of improving their performance with this review. I found a screw in the rear tire of my RS5 sportback. I hope the service department finds some means of improving their performance with this review. I found a screw in the rear tire of my RS5 sportback. A new tire was ordered on Friday. I was told it would be in on Monday. I called on Tuesday to see if it was done. No call was returned. I was called Wednesday when it was discovered by the service advisor that my car was done after all. So it took 3 days to change a tire... When I picked up the car, the new tire was covered with a white powder. I'd expect a new tire to look new especially when it cost $450. During this service call, I also requested that the Homelink system be programmed since it cannot be done by the owner because of some frequency interference with the lane change alert system or the like. (Brilliant engineering, but I digress) This was the second attempt and it still didn't work. And to top it all off, I received an e-mail with a video of my service that played an annoying white noise frequency with no video. I'm not sure why the service department sent this nonsensical video, but it reflects on the overall service quality. Finally, I responded to the the service advisor by e-mail to relate my concerns (as instructed at the time of picking up my car...you know, "If you aren't completely satisfied with your service, talk to me before you fill out a survey, blah blah blah" No response. More
by jrodgers5
Verified Customer
April 27, 2020
Efficient, proferssional and kind Have purchased 4 cars from Audi of DM and found their sales staff (George Meza) kind and courteous. The recent service visit was a 50,000 mile checku Have purchased 4 cars from Audi of DM and found their sales staff (George Meza) kind and courteous. The recent service visit was a 50,000 mile checkup and received video of the inspection and the car completed with our a thorough wash before the scheduled time. More
by ksmith37
April 27, 2020
10k service Easy to schedule, check-in and check out were very efficient. The team is working very hard with a limited staff and should be commended for their de Easy to schedule, check-in and check out were very efficient. The team is working very hard with a limited staff and should be commended for their dedication and professionalism through challenging times. More
by COSEJ
April 24, 2020
My Audi needed service because of time rather than mileage. Excellent help from service manager and mechanic. Pick up and delivery from my home greatly appreciated in this time of COVID-19. Video insp mileage. Excellent help from service manager and mechanic. Pick up and delivery from my home greatly appreciated in this time of COVID-19. Video inspection texted to me was a nice touch. More
by mark_barnhill
Other Employees Tagged: Mark Rummans
April 22, 2020
So Accommodating! Thank you Audi for pick up and drop off of my vehicle! SO helpful. I had my car detailed as well as the 20k service - my car is showroom new again. Thank you Audi for pick up and drop off of my vehicle! SO helpful. I had my car detailed as well as the 20k service - my car is showroom new again. More
by Megan H
Other Employees Tagged: Mark Rummans
April 09, 2020
Great experience. Got me in quickly. Staff was knowledgeable and understanding of the issues with my car. Diagnosis was appropriate, and service was very good. knowledgeable and understanding of the issues with my car. Diagnosis was appropriate, and service was very good. More
by amk98003
April 06, 2020
Good Service They were friendly, punctual, aware of Covid and social distancing concerns, and had the loaner ready to go once I checked in. I would use again. They were friendly, punctual, aware of Covid and social distancing concerns, and had the loaner ready to go once I checked in. I would use again. More
by mason10
Other Employees Tagged: Mark Rummans
April 04, 2020
I enjoy the current staff in the service department. The scheduling is easy, I get checked in and out quickly, and really like the text and video updates. scheduling is easy, I get checked in and out quickly, and really like the text and video updates. More
by brummejd
Other Employees Tagged: Mark Rummans
April 01, 2020
My 20K mile service was completed quickly and professionally. I appreciated the video showing the detailed review of my vehicle's health. All staff were happy to assist and handled the social dis professionally. I appreciated the video showing the detailed review of my vehicle's health. All staff were happy to assist and handled the social distancing related to COVID19 well. More
by TODD
Other Employees Tagged: Mark Rummans
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