Bryan Adams
Bryan Adams at Audi Des Moines

Bryan Adams | Page 11

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.8
421 Reviews
4.8

421 Reviews

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421 Reviews of Bryan Adams

December 01, 2022

Dealership Rating
Employee Rating

Did a great job and got me taken care of in a timely manner, thanks. More

by Craigahunt89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross

Dec 02, 2022

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

November 29, 2022

Dealership Rating
Employee Rating

My car came out having more / different problems than I arrived with, after getting my car back within a week I have more electrical problems and sensor problems. The problem I originally came in for was e More

by ELOU32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 03, 2022

Audi Des Moines responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 15, 2022

Dealership Rating
Employee Rating

I actually went to the Volkswagen dealership, so this Is a bit confusing, but in any event, I had a great experience and wou recommend your services to others any day. More

by ASELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2022

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 15, 2022

Dealership Rating
Employee Rating

Front staff was professional. Technician repaired the primary issue. I liked the text motivation for approval to proceed with repairs. More

by DALEOTT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross

Nov 15, 2022

Audi Des Moines responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

November 07, 2022

Dealership Rating
Employee Rating

Super friendly, not pushy and very knowledgeable. . the staff stayed overtime to make sure everything was taken care of. Even got a couple bottles of water and introduced to the Big Boss George. He wa More

by MIKEBORROWMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2022

Audi Des Moines responded

Mike, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 02, 2022

Dealership Rating
Employee Rating

Very unprofessional. Staff acted as though I was inconveniencing them. Sales team was loud and unprofessional. I couldn’t tell if I was in a business or an drunk frat More

by NathanBolton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 06, 2022

Audi Des Moines responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 18, 2022

Dealership Rating
Employee Rating

Terrible dealership with horrible service. I really wish there was a different dealership in Des Moines More

by KRISTELHILL19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Wesley Prudencio , Katie Cross

Sep 22, 2022

Audi Des Moines responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 18, 2022

Dealership Rating
Employee Rating

I leased a 2019 Jetta which went in for two scheduled maintenances which I paid $215 in the original lease; neither time did they rotate the tires although they said verbally that they did. Third time in More

by MBOWMAN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brent Schettler, Todd Watters

Aug 24, 2022

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

August 13, 2022

Dealership Rating
Employee Rating

Good feedback loop. Appreciated the ride to and from work. Car fixed in one day More

by JAWRIGHT20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross

Aug 14, 2022

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

July 27, 2022

Dealership Rating
Employee Rating

They care for my needs, And try to fulfill it as best as they can More

by BOBESEGOVIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

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