Bruce Leibowitz

I've been a Koon Ford customer since 2000, likewise here 2024 I am receiving Excellent Service. Mr. J Stewart.. 2024 I am receiving Excellent Service. Mr. J Stewart.. More

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Experience was awesome I will keep you guys for my service thank you have a great day service thank you have a great day More

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Always responsive to my needs. Staff are the best and very professional. Koons is my go to dealer Staff are the best and very professional. Koons is my go to dealer More

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I love the service I got and the service was good I also love the pick up and delivery service love the pick up and delivery service More

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Unless it a quick lube job don't take your car to be serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't mov serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't moved in 4 days when I get a phone call from the sales department asking if I wanted to sell it. I explored the option and they gave me low quote based it needing repair. I told them I'd think about it but really just wanted to know what was wrong and get it fixed. The sales department calls back and says it has a bad transmission, so I call service and guess what, they said the trans was good but need MORE time to figure it out. Id had enough of whatever games they have going on here. Not sure what the deal was with them but someone was being deceitful in there practices. More

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Barry Harvey with the service Have one heck of experience and was very happy with the service. Thank you and was very happy with the service. Thank you More

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Easily making the appointment, checking in, Iservice completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Tha completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Thanks again More

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Koons ford makes me feel like my satisfaction is very important to them. I have been there twice and both times I was very very satisfied. important to them. I have been there twice and both times I was very very satisfied. More

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Service Department is beyond Horrible!! Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasste Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasster. Paper mats left on floor, paper hanging from mirror, grease on driver and passenger seat, computer was not reset for oil change reminder, sticker read the same as when I bought the car 5000 miles earlier. I called Service manager and she said she was sorry and that I would be given 2 free oil changes and she would send new window stickers out, again they read the same as when I bought the car. In the meantime Ford sent me their survey which I filled out because at this point people need to know about them. I filled it out and received a call from the service manager stating she was taking the oil changes back unless I removed my review. I won't but also won't buy another car from that DUMP! More

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excellent service Took my newly purchased car for its first oil change. Service was quick and the personnel there were very friendly. After the service they explained w Took my newly purchased car for its first oil change. Service was quick and the personnel there were very friendly. After the service they explained what was done and had the car out front ready for me. More

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