Brooklynn Parsons

Went in for service and Brooklynn went above and beyond for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. More

Report | Print

I have never purchased a vehicle but I have used their dealership for service. I can prove they tried to get me to make unnecessary repairs. I took a truck in for a defective Tow/Haul switch. After they dealership for service. I can prove they tried to get me to make unnecessary repairs. I took a truck in for a defective Tow/Haul switch. After they diagnosed the problem, I was told the Transmission was “Burnt”. This seemed odd, I had no issues, transmission seemed fine. Foolishly I oked the repair. Later they called again and said the front end was loose, did I want to have it fixed. The front end was replaced not long ago so I know this was not true. When I mentioned this they said they would xx. I was then told it was fine and they made a mistake. Later I get another call and now the breaks need replaced. When I picked up my truck with the new transmission the Tow/Haul light still blinks on and off. Just like it did, it’s why I took it in. I contacted them to question this, now they say the switch may be bad. I already told them that, so I’m out a lot of money and my truck is identical to how it was when I dropped it off. I picked up the truck on 1-18-25. When I complained they assured me everything was legit, on 2-12-25 they sent me pics of the burnt clutches. I asked them for a time/date stamp on the pic. They stalled and sent me to talk to a diff person. The pic of the burnt clutches was taken on 2-12-25. Almost a month later, they want me to believe they kept burnt clutches from a 18 year old truck separated from other junk for a month? Highly unlikely, I know the service writer makes money, a % off the total amount billed. I know after the original diagnosis I was contacted 2 more times and they attempted to upsale me. I know the front end was claim was xx. Now I asked the person I’m talking too if they get paid a % on the total billed and now I can’t get anyone to talk to me. Last I heard they want me to bring it back so they can diagnose and fix the tow/Haul switch. The reason I took it in in the first place. IMO this is shady at best, I informed them I would be writing reviews but I will be honest, I’m not mad, I’ve been a customer for 6 years and I’ve had almost $15 in maintenance and repairs on our 2 Dodge 3500 Diesel trucks. I’ve never said a word or complained about anything. I would not trust the service department at the Owasso JGD dealership. At least get a 2nd opinion. Odds are it will save you some money. More

Report | Print

Very customer friendly. Service department is excellent. Trust that they will take care of your needs. Service department is excellent. Trust that they will take care of your needs. More

Report | Print

Very good experience always friend and work is usually done before expected. Would recommend them to anyone. done before expected. Would recommend them to anyone. More

Report | Print

They were very respectful and courteous worked really hard to help us thank you for your good work hard to help us thank you for your good work More

Report | Print

Emphasis of Dealerships is on advertising and sales. Service Department lacking competentancy and innovation compared to competitors. Have caused problems with my vehicle after service and have lost con Service Department lacking competentancy and innovation compared to competitors. Have caused problems with my vehicle after service and have lost confidence in them. More

Report | Print

Fast& efficient service. very thorough and pleasant service staff.Was very pleased.wI will always use Jim Glover for service very thorough and pleasant service staff.Was very pleased.wI will always use Jim Glover for service More

Report | Print

My appointment was scheduled for 11 a. m. and they started right on time. I was also told it would take approximately 1-1/2 hours, and the job was completed in just over that. I was extrem m. and they started right on time. I was also told it would take approximately 1-1/2 hours, and the job was completed in just over that. I was extremely impressed. More

Report | Print

Brooklyn Parsons provided me with excellent service. She stayed on top of the recall for my Jeep to get it repaired as quickly as possible. While there I had the oil changed & then explained to me what She stayed on top of the recall for my Jeep to get it repaired as quickly as possible. While there I had the oil changed & then explained to me what options were available for future oil changes. She also informed me about the 4X4 maintenance this will be due very soon. More

Report | Print

The diesel techs here are knowledgeable and can handle the ecodiesel issues. My only issue is Stellantis parts inventory lack thereof. This dealership is affected but it is beyond their control. Brooklyn the ecodiesel issues. My only issue is Stellantis parts inventory lack thereof. This dealership is affected but it is beyond their control. Brooklyn the Service Writer goes out of her way to make each customer feel like they are her only concern. If you ask a question she will dig until she finds an answer. More

Report | Print