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Brooke Thom
Brooke Thom at Honda of Ames
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Brooke Thom

Lot Attendent

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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3.8
9 Reviews
3.8

9 Reviews

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9 Reviews of Brooke Thom

May 30, 2023

Dealership Rating
Employee Rating

Never followed up about my type of plan. Didn’t bother to go back and see if I qualified for a free service based on the type of plan I have. Honestly awful service. More

by nancyfregoso15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Searcy, Joshua Smith, Colton Potts, Daniel Jenkins-Moore, Isaac Lauber, John Pulver, Nathan Ryan, Tracy Miller, J.Edgar Potter

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Jun 06, 2023

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Nancy, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 14, 2023

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Employee Rating

Everything was done correctly and done promptly. Employees were courteous and organized. The new device works well More

by dennis.albertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

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Apr 16, 2023

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 30, 2023

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Employee Rating

Service dept clearly explains "potential" needs and "definite" needs for work to be done. Pricing clearly outlined. More

by elbrincks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

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Apr 02, 2023

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

March 03, 2023

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Employee Rating

They are always willing to go the extra mile to make sure all my needs are met. Great people delivering great service. More

by JTHOMAS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Tom Albers

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Mar 05, 2023

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 28, 2023

Dealership Rating
Employee Rating

When your car seems to blow up on a cold day just have it hauled to Honda of Ames. They can fix anything. Thank everyone always. You are all great More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Searcy, Kyle Clark

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Jan 29, 2023

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

January 26, 2023

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Employee Rating

They are knowledgeable, prompt, courteous, and explain things thoroughly. The best I know of around! As long as the prices don’t keep going up. More

by Avis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, John Augustine, Daniel Jenkins-Moore, Dustin Cakerice, Eric Cherveny, Jonathan Ballard, Jordan Clemens, Kyle Clark, Jason Goodman

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Jan 29, 2023

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 23, 2022

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Employee Rating

Terrific dealership and superb service department. Personable and thorough. We are a Honda family for life. More

by MGOLEMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Jason Goodman

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Dec 26, 2022

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

September 06, 2021

Dealership Rating
Employee Rating

Even after moving from Iowa, we choose to get our car serviced here when we travel back. They are flexible with scheduling, and provide great customer service. More

by MKMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 17, 2021

Honda of Ames responded

What a great compliment ! Thank you for being a loyal customer . Sincerely, Mike Gougherty General Manager

July 03, 2021

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Employee Rating

Daniel Woodward was very nice and helpful when it came to finding the right car for me! More

by Bella Dawkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Woodward, Eric Fritz

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