Brooke Ranger

0n July 07,2025 in the morning my wife was experiencing mechanical problems with her QX60 , she contacted service and sent a tow truck to pick up her vehicle while the diagnostic technician went over her v mechanical problems with her QX60 , she contacted service and sent a tow truck to pick up her vehicle while the diagnostic technician went over her vehicle, an uber was sent to pick her up at her place of business and take her home, next day it was determined that the transmission had gone out, thank god i purchased the extended warranty, and they would order the parts and car would probably be done by saturday, at which time she asked service department if they had a loaner car available for her because she needs a vehicle to get to work, at which they serviced department said no , so she was forced to rent a vehicle until saturday which service department told her the vehicle will be ready, every day my wife kept calling until friday the end of day still no results, she the received a text from service from employee handling her vehicle stating that her car will not be ready until next week and still no loaner is available for and that she would call her back on tuesday be she will be off until then, what kind of customer service is this couldn’t even have the decency to give her call, the next day saturday morning i called and asked for the service manager, he didn’t pick up his , but i left him a message on his phone, 12pm my wife called back and she was told to come in at 3pm and pick up a loaner, was it too hard to call us and let us no we have to keep calling your service department to get an answer, my wife vehicle was finally finished on monday 7/22/25 when manager informed her about her vehicle be completed, she asked what about the reimbursement for the rental car it in our contract you were supposed to provide us with a car while our vehicle was serviced, service stated sorry we do cannot reimburse you, i thought Infinity was a prestigious car company way above Lexus apparently not More

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I love the dealership it's a great place I would tell all my friends about it my friends about it More

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Thank you Brooke for getting me in for service as quick as you did, you are awesome! The ride to the Mall and back was great we really appreciated everything you did for us and the car was taken care of w as you did, you are awesome! The ride to the Mall and back was great we really appreciated everything you did for us and the car was taken care of well! You are truly amazing until next time More

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Thank you Brooke, for setting such a high standard for customer service and for going above and beyond to ensure every detail of my car’s maintenance was handled with quality. It goes without saying that customer service and for going above and beyond to ensure every detail of my car’s maintenance was handled with quality. It goes without saying that Brooke is truly outstanding. Her dedication, attention to detail, and commitment to excellence are evident in every interaction. More

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Brooke’s very personable and empathetic approach on addressing my specific car service requests impressed me to come back again. addressing my specific car service requests impressed me to come back again. More

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No hassle, short wait time to purchase. Jorge, TJ and team were great. Satisfied customer. Will recommend dealership to help make your next dream car purchase. Jorge, TJ and team were great. Satisfied customer. Will recommend dealership to help make your next dream car purchase. More

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Brooke is service is completely a 5 star player. She is very professional and makes you feel valued. Great experience. She is very professional and makes you feel valued. Great experience. More

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I bought my QX60 in 2019 and have been bringing it to Infiniti of Ontario for maintenance, inspections, and repairs ever since. The entire service team at Infiniti of Ontario is outstanding. Among them, Infiniti of Ontario for maintenance, inspections, and repairs ever since. The entire service team at Infiniti of Ontario is outstanding. Among them, Mike Longridge, who has been my service representative for many years, truly stands out and deserves special recognition and thanks. Mike has always been exceptionally attentive to my needs, addressing all my questions and concerns with care. He consistently provides valuable suggestions and thoughtful options for solutions. His extensive knowledge and expertise ensure that he recommends the best plans tailored for each customer. I feel incredibly fortunate to have him overseeing my car’s service. I have been thoroughly pleased and satisfied with all my experiences at Infiniti of Ontario. Thank you, Mike, and the entire team, for your excellent service! More

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Brooke provided exceptional service during my recent visit. Keeping me informed throughout the entire process, Additionally, she handled my extended warranty, making the experience smooth and hassle-fre visit. Keeping me informed throughout the entire process, Additionally, she handled my extended warranty, making the experience smooth and hassle-free. I truly appreciate her professionalism, attention to detail, and outstanding customer service! More

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I was charged for oil changes when I had contract. When I realized what happened. Service mgr got my money refunded. I’m waiting for a response from the Finance manager to have the balance of my con When I realized what happened. Service mgr got my money refunded. I’m waiting for a response from the Finance manager to have the balance of my contract refunded since the car has been sold. More

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