Brooke Ranger
Brooke Ranger at INFINITI of ONTARIO
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Brooke Ranger

Service Consultant

INFINITI of ONTARIO

2192 Inland Empire Blvd
Ontario, CA 91764

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4.9
56 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

24 yrs, 11 mos

Languages Spoken

English English

4.9

56 Reviews

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56 Reviews of Brooke Ranger

November 21, 2024

Dealership Rating
Employee Rating

I recently brought in my 2019 QX50 for maintenance, and I want to recognize Brooke R., my service advisor, for her exceptional service. She provided outstanding support throughout my visit, taking the time t More

by LeoH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 08, 2024

Dealership Rating
Employee Rating

Awesome experience! Everyone was wonderful and informative. Saul took his time to present me with all of my options and TJ was very friendly. He was extremely patient an More

by sophie.gaona909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Olivia Leon, TJ Boldt , Saul

Nov 12, 2024

INFINITI of ONTARIO responded

Sophie, Thank you taking the time to post your 5 stars review about your recent purchase experience with Saul and TJ. I will be sure to share your post with them and the team, I know how truly grateful they will be... Thank you again, Cordy Cerami

November 04, 2024

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Brooke was stellar from the time I walked into my oil change appointment. She was very friendly and confirmed my services. After the inspection she came over to go over the list of items to fix on the ve More

by Aaron Reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Aragon , Service tech Ryan Tuazon.

Nov 06, 2024

INFINITI of ONTARIO responded

Aaron, Thank you for your incredibly kind comments about Brooke and your recent service experience. I will be sure to share your post with Brooke and the service team, I know how much they will appreciate it... Thank you again, Cordy Cerami

October 13, 2024

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Employee Rating

Arranged to have my car brought in for completion of a recall notice. Great service, well designed communication skills, and the valet service was greatly appreciated. Excellent experience overall! More

by GaryG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joselyn Santos

Oct 18, 2024

INFINITI of ONTARIO responded

Gary, Thank you for your kind post regarding our service team and the valet services. I am very pleased that everything processed as intended. I will share your post with the team, and I know how much they will appreciate the post... Thank you again, Cordy Cerami

August 30, 2024

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Employee Rating

Excellent service, Car delivered on time. Exceptional attention! AWESOME and very respectful Service Team people. More

by Sal Loya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2024

INFINITI of ONTARIO responded

Sal, Thank you for the 5 stars review and kind comments about your recent experience with Brooke and the service team. I will be sure to share your post with them and I know how much they will appreciate it... Thank you again, Cordy Cerami

August 16, 2024

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Employee Rating

John was fantastic. Excellent to work with. Grea people skills. Explained everything each step of the way and what to expect. More

by wpituch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

INFINITI of ONTARIO responded

Thank you for taking the time to post your 5 stars review regarding your recent service visit. I will make sure to share you post with John and the rest of the service team, and I know how grateful they will be... Thank you again, Cordy Cerami

June 30, 2024

Dealership Rating
Employee Rating

Olivia is always very professional, friendly, fast and efficient…She goes above and beyond for us and we appreciate her so much. I have always came to her with all my service needs. Everyone else is usual More

by MariaG.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Olivia Leon

Jul 01, 2024

INFINITI of ONTARIO responded

Maria, Thank you for taking the time to post your 5 stars review and your kind words about Olivia. I will be sure to share your accolades with Olivia and the rest of the service team, I know how truly grateful they will be... Thank you again, Cordy Cerami

February 16, 2024

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Employee Rating

Absolutely greatest experience I work from home and I didn’t have to take time off from work to drop my car off they accommodated me with valet services and picked my car up and dropped it back off Now More

by Riri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador

Feb 18, 2024

INFINITI of ONTARIO responded

Riri, Thank you for taking the time to post your resent experience utilizing our valet service. I'm glad that we were able to accommodate you and I will be sure to share your post with our team, I know how much they will truly appreciate it... Thank you again, Cordy Cerami

February 09, 2024

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Employee Rating

I LOVE THIS DEALERSHIP CAUSE I FEEL SO COMFORTABLE WITH ALL THE HELP AND ARRANGEMENTS ON MY SERVICE More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2024

INFINITI of ONTARIO responded

Steve, Thank you for taking the time to post your accolades. I will be sure to share your comments with Brooke and the entire service team. I know how truly grateful they will be... Thank you again, Cordy Cerami

December 02, 2023

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Employee Rating

The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was More

by jmdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Alcantar, Saul Lopez

Dec 07, 2023

INFINITI of ONTARIO responded

Hi Javier, Thank you for taking time to discuss your concerns with us and allowing us the opportunity to correct them. We're glad to hear that Tony was able to rectify your service concerns. If anything else comes up, please don't hesitate to contact us directly. Regards, Andrew A.

Dec 08, 2023

jmdn responded

It took a lot of effort on our part and we had to get Infiniti consumers affairs involved to rectify the problem.

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