Brooke Malia
Brooke Malia at Westside Lexus

Brooke Malia

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
52 Reviews
4.9

52 Reviews

Write a Review

Dealership Experience

2 yrs, 2 mos

Industry Experience

2 yrs, 2 mos

52 Reviews of Brooke Malia

January 29, 2025

Dealership Rating
Employee Rating

5 star rating from the moment you arrive at the dealership. Brooke was waiting for us and went through everything with a great deal of patience and knowledge. We had a wonderful experience and lo More

by LAURADAVIDSON105
Recommend Dealer
Yes
Jan 31, 2025

Westside Lexus responded

Laura, thank you for the fantastic review! We're delighted to hear that Brooke provided such a knowledgeable and patient experience at Westside Lexus. Enjoy your new car!

January 24, 2025

Dealership Rating
Employee Rating

Lauren and her team were fantastic! The process didn’t take long. Highly recommend Westside Lexus. More

by elissa_rice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lauren Goldman, Manuel Gomez

Jan 27, 2025

Westside Lexus responded

We are glad to hear that Lauren provided excellent service. Thanks for choosing Westside Lexus!

January 04, 2025

Dealership Rating
Employee Rating

I am a repeat customer and have always had a pleasurable experience with Westside. That said, this experience was even more pleasant because of Brooke M. She is very knowledgeable about the Lexus and did a More

by judith_tompkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2025

Westside Lexus responded

Judith, we're delighted to hear that Brooke made your experience at Westside Lexus even more enjoyable this time around. Thank you for being a loyal customer and recommending us! We'll be sure to pass along your kind words to her.

December 07, 2024

Dealership Rating
Employee Rating

Both Brook and Merrell were very friendly and did not pressure us to make a purchase decision. Brook gave us a thorough explanation of the many features on the vehicle before we drove it off the lot. Ove More

by gamberjh1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2024

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're delighted to hear that Brook and Merrell provided a friendly, pressure-free environment and thorough explanations. Enjoy the new vehicle!

November 29, 2024

Dealership Rating
Employee Rating

It was a pleasent experience though it took longer than expected. Staff were nice, knowledgeable, and supportive. More

by nladdleman
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Thompson Truong , Receptionist - 5 Stars

Dec 02, 2024

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're glad to hear our team was supportive and knowledgeable. We appreciate your patience during the process and hope to see you again down the road.

November 07, 2024

Dealership Rating
Employee Rating

Brooke was low pressure, respectful, and very knowledgeable. She was happy to help with my technology questions. I would buy from her again. More

by M.SAGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Owens

Nov 08, 2024

Westside Lexus responded

We're delighted to hear that Brooke provided a respectful and knowledgeable experience at Westside Lexus. It's great to know she could assist with your technology questions, and we look forward to serving you again in the future!

October 20, 2024

Dealership Rating
Employee Rating

Brooke was calm, professional, relatable, and genuine. She was not condescending and did not pressure us. Her knowledge and technical expertise put me at ease. More

by M.SAGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn An, Alex Owens

Oct 22, 2024

Westside Lexus responded

We're delighted to hear that Brooke provided such a positive experience at Westside Lexus. It's great to know her professionalism and expertise made you feel comfortable during your visit. Thank you for sharing!

October 11, 2024

Dealership Rating
Employee Rating

Brooke Malia and Westside Lexus made the car buying experience quick and easy. They were very fair on the price for our trade and the new RX. We were very pleased with the service provided and will r More

by SMALIA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson

Oct 11, 2024

Westside Lexus responded

We're delighted to hear that Brooke, Malia, and the Westside Lexus team made your car buying experience smooth and satisfactory. Thank you for trusting us with your purchase, and we truly appreciate any referrals to friends and family!

October 10, 2024

Dealership Rating
Employee Rating

Great customer service from start to finish! !! Brooke Malia, was very professional and helpful in every step of my process. The financial support was truly amazing. Your staff at Westside is top More

by FROSTIEYANCEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2024

Westside Lexus responded

We're delighted to hear that Brooke and the team provided top-notch service throughout your experience at Westside Lexus! It's wonderful knowing our financial support met your expectations. Thank you for sharing this fantastic feedback with us!

October 01, 2024

Dealership Rating
Employee Rating

Workers were not welcoming, rushed every process, constant “annoyed” behavior, did not explain paperwork until asked More

by Jenny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sterling Sine

Oct 02, 2024

Westside Lexus responded

Jenny, I'm sorry to hear about your experience. We strive for a welcoming and thorough service, so it's disappointing to know we fell short. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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