Brooke Beaudin

Brooke did not listen carefully as I described the suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for te suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for telephone staff to reach her. I had such a bad experience, as soon as we returned home to Michigan, I traded the BMW for a Volvo. The Volvo dealership in Sarasota is very responsive…they make a customer feel important. More

by jhkinne Verified Customer Verified Customer

Report | Print

Carlos was the best service advisor I have ever had. He was very efficient, personable and seemed quite knowledgeable. He is a great asset for Sarasota BMW. He was very efficient, personable and seemed quite knowledgeable. He is a great asset for Sarasota BMW. More

by JJB1949 Verified Customer Verified Customer

Report | Print

Overall good service, but not to the standard that I was accustomed to when dealing with service accustomed to when dealing with service More

by RONJMAILLET Verified Customer Verified Customer

Report | Print

Very professional. Nice waiting area. I really like the videos that the techs take and send to you. Nice waiting area. I really like the videos that the techs take and send to you. More

by dpmansfield7 Verified Customer Verified Customer

Report | Print

Easy to work with. Helpful. Completed required tasked and identified things that were needed and fixed Helpful. Completed required tasked and identified things that were needed and fixed More

by Dnhardy Verified Customer Verified Customer

Report | Print

Wait time was minimal. They got me in and got and got me out. I really like the video that they send you that goes over your vehicle. It always been a good experience! They got me in and got and got me out. I really like the video that they send you that goes over your vehicle. It always been a good experience! More

by DAKUSZEE Verified Customer Verified Customer

Report | Print

The person Brooke that took care of the service was very unprofessional she gave me one price then change the price without my consent. I have been a customer over 20 years but when I said I would go somepl unprofessional she gave me one price then change the price without my consent. I have been a customer over 20 years but when I said I would go someplace else she said ok like it was nothing. Very rude n hasty to do things. Then when I went to pay she charge my regular card instead of my credit like I asked her, no listening by moving so fast. More

by flystylist Verified Customer Verified Customer

Report | Print

I'd give Brooke Beaudin 5 Stars if it weren't for the RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in the "fine print" of the final bill - but it's LOST in a voluminous bill like ours was. Who has an "extra" $8K in their checking account - or even carries around a checkbook anymore?!?!?! We needed the car and weren't gonna leave it and go to the bank - it was 6PM! What? Come back the next day? PUH-lease! Everything else was fine-to-great, but that surcharge was just a bit too much and off-putting. You can't tell me that that dealership doesn't make BANK enough to offset your credit card processing fees. xxxx, just up your crazy prices a tiny bit!!!! Brooke 4.5 Stars - the rest of the experience - because of that surcharge - 1 STAR. You gouged us enough - that was insult upon injury. Also, for almost $8K you don't wash and vacuum the cars?!?! Last thing: we're having to fight both our insurance company and the driver's (who blindsided us) insurance company because we went ahead with repairs after waiting for some type of guidance from ours - which never came. They're citing, "you didn't have an inspection." BMW could have advised us not to proceed with repairs until an insurance inspector came-out to inspect the vehicle. This has never happened to us, so we didn't know. No we're having to fight for what is clearly liability on the part of the other driver and the other insurance company. More

by bfleming2772 Verified Customer Verified Customer

Report | Print

Always 100% fantastic Everyone that works at your operation gos above and beyond to create a helpful experience operation gos above and beyond to create a helpful experience More

Report | Print

Always great service from Brooke and the team. Highly satisfied and would recommend. Very impressed with BMW of Sarasota service department Highly satisfied and would recommend. Very impressed with BMW of Sarasota service department More

Report | Print