Brooke Beaudin

Brooke Beaudin the service attendant was awesome and very knowledgeable Only good things to say knowledgeable Only good things to say More

by DEAN46 Verified Customer Verified Customer

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Dealership was on time and price was as quoted dealership offerd a uber ride home or complamentery vehicule experience was good offerd a uber ride home or complamentery vehicule experience was good More

by gallent31 Verified Customer Verified Customer

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Brooke is a pleasure. She recalls every detail and is infinitely patient. Her verbal communication skills are outstanding and her written notes are precise yet friendly. She recalls every detail and is infinitely patient. Her verbal communication skills are outstanding and her written notes are precise yet friendly. The amenities are adequate and remain well stocked throughout the day. The seating could provide more privacy as the waiting time often last hours (understandably) and some conversations that occur during that time require silence and acoustical privacy. One suggestion would be to install small phone booths as is often available in tech offices. May I recommend keeping the closed captions on the TV instead of an inaudibly low volume setting. Also, the coffee machine is not state of the art. You are BMW; give that area a small upgrade. Everyone, to a person, is pleasant and as accommodating as one could hope. However, there has been a very slight shift (truly slight) favoring efficiency over warmth—a small point based on my sole recent experience observing personnel with whom I did not interact. It could be incorrect. Lastly, I returned later in the day to retrieve my car. There was a slightly more relaxed, perhaps even casual, atmosphere inside the dealership, which is understandable. However, you may want to support maintaining a more standard business protocol during any hours when customers might be present. Again, everyone with whom I dealt maintained a remarkably pleasant and professional demeanor with every interaction. More

by mvrnycdr Verified Customer Verified Customer

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Car service repair (windshield replacement) performed on my 2025 X5 50e caused (BMW) damage to the HU display system. I was told by Brooke that it would be addressed with service manager and we would schedu my 2025 X5 50e caused (BMW) damage to the HU display system. I was told by Brooke that it would be addressed with service manager and we would schedule another appointment for repairs/replacement. I have not heard back from Sarasota BMW. So now I have to chase Brooke/BMW. I've left a message every day for 3 days with no response from anyone. Totally disappointing service. Looks like I'll have to reach out to senior manager to get some help with a dealership caused issue. More

by EDENROAD29 Verified Customer Verified Customer

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Service was excellent and professional . Brooke kept me informed regarding the repairs the entire time Brooke kept me informed regarding the repairs the entire time More

by MARLYSE.TISCHER Verified Customer Verified Customer

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Brooke explained the issue and detailed the repair and possible outcome. The software download seems to have fixed the issue. possible outcome. The software download seems to have fixed the issue. More

by mbe600 Verified Customer Verified Customer

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Appointment was easy to make online, plenty of time options. My rep was friendly and informative throughout my waiting time. options. My rep was friendly and informative throughout my waiting time. More

by mgutman21 Verified Customer Verified Customer

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Although I wasn't charged for service, my $1200 part was "lost" and I was lied to about it. I was given an appointment time, I wasn't contacted that my car wouldn't be worked on at the appointment time. Whe "lost" and I was lied to about it. I was given an appointment time, I wasn't contacted that my car wouldn't be worked on at the appointment time. When I called to see if my car was done, my call was not returned. When I called back, a manager told me the part wasn't in stock and that was why my car wasn't worked on. I told her that was 100% not true, that I worked with the parts department myself, paid for the part, and was told it was in stock. She then said I didn't let her finish and continued to make up a story about why my car wasn't worked on. I was then called back and told my car would be worked on the following morning for the 1 hour job. At 4:00 pm the next day, I had to call and ask if my car was done and was told they were just finishing it. When I picked up my car, nobody went over what was repaired or reviewed paperwork with me. Let me reiterate, I was not charged for service and I am still leaving a poor review.. I have never been treated like this at any other BMW dealership. I also own a Mercedes and never have I been treated like this at any of their dealerships. More

by effavalon Verified Customer Verified Customer

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The dealership service department team were very professional and handled service to my vehicle perfectly. I am happy with the service provided. professional and handled service to my vehicle perfectly. I am happy with the service provided. More

by geb6419 Verified Customer Verified Customer

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Great service department. Brooke is an excellent service advisor. Got the car fixed fast and great communication.. Brooke is an excellent service advisor. Got the car fixed fast and great communication.. More

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