Brody Stokes

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly grateful for the opportunity to serve you. At Capital Toyota, it’s our mission to ensure every guest feels genuinely cared for and supported—and we’re thrilled to hear that Brody Stokes and our team delivered that level of service. Your trust means everything to us, and we’ll always do our very best to accommodate your needs with a smile. We look forward to seeing you again and continuing to provide the same warm, helpful service you’ve come to expect! 💛🚗

Capital Toyota, Inc. responded

Thank you so much for bringing this to our attention. We truly value your time, and we sincerely apologize that your recent visit took longer than expected — even with an appointment scheduled. That’s not the level of efficiency we aim to provide. Your feedback helps us recognize where we can improve, and we are actively working on ways to make our service process smoother and more timely for all our guests. We appreciate your patience and loyalty, and we would love the opportunity to provide you with a better experience on your next visit. Please don’t hesitate to reach out if we can assist you in any way. Warm regards, Capital Toyota

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re proud to have Brody as a knowledgeable and helpful resource for all things Prius—and we’re glad he’s made your service visits smooth and easy. We appreciate your trust in Capital Toyota and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience. We are truly sorry to hear that your visit left you feeling disrespected and unheard that is never the experience we want anyone to have at Capital Toyota. We hold ourselves to a high standard of hospitality and care, and it’s clear we did not live up to those expectations during your visit. We want to make this right, and we believe your feedback deserves to be heard by someone who can directly address your concerns. Please reach out to our Service Manager, Marty, at your earliest convenience. He is committed to listening with an open heart and ensuring your voice is fully heard. You can reach him directly at 423-892-0661. We hope you'll give us the opportunity to restore your trust.

Capital Toyota, Inc. responded

Thank you so much for your kind words and continued trust! 🙏 It means the world to us to know you feel in good hands every time you visit. Providing professional, courteous care is at the heart of everything we do—and it’s guests like you who make it all worthwhile. We truly appreciate you being part of the Capital Toyota family and look forward to serving you for many years to come!

Capital Toyota, Inc. responded

Thank you so much for being a loyal Capital Toyota guest over the years. It means the world to us that you’ve trusted us with your vehicles for the past eight years. We’re truly sorry to hear about the delay and unexpected cost during your most recent visit. That’s not the level of service we aim to provide, especially for someone who’s been part of the Capital Toyota family for so long. To help make things right, please expect a call from our Service Manager, Marty Woody. He’d like to personally connect with you, go over what happened, and see how we can better support you moving forward.

Capital Toyota, Inc. responded

Thank you so much for the kind words! We’re so happy to hear that you consistently receive prompt service and friendly assistance during your visits. Our team takes great pride in being knowledgeable and making sure all your questions are answered with care. We truly appreciate your trust in us and look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We're so happy to hear that Brody and Sarah provided you with such professional and thoughtful service. It's wonderful that we could make your visit as smooth and quick as possible, especially taking care of your 88-year-old mother. We truly appreciate your kind words, and we're grateful for your trust in Capital Toyota. If you ever need anything else, we're always here for you!

Capital Toyota, Inc. responded

Thank you for your amazing review! We’re thrilled to hear that Brody and the team provided you with such a seamless experience and got you in and out in no time. Providing quick and efficient service while making sure every customer feels valued is always our goal. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you need anything in the future, please don’t hesitate to reach out!

Capital Toyota, Inc. responded

Thank you so much, Cordaro, for your amazing review! We’re thrilled to hear that Curry made such a positive impact on your vehicle search and turned your day around. He truly goes above and beyond to help our customers find exactly what they need, and your recommendation means the world to us. If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here for all your future vehicle needs and look forward to serving you again!