Brockton Payette
Brockton Payette at Smith Motor Sales of Haverhill Inc
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Brockton Payette

Sales

Smith Motor Sales of Haverhill Inc

420 River St
Haverhill, MA 01832

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4.9
237 Reviews

Grew up in Bethlehem NH, played baseball and was on the Franconia downhill Ski team. Graduated from Profile High School 1994 Served my country in the United States Marine Corps 1994-1998 I was stationed in 29 Palms California, Okinawa Japan, Camp Lejeune also was stationed at Camp Fuji which is at the base of Mt Fuji and Yes I did climb the mountain! My specialty was Communications Once I finished my 4 years in the Marines I worked for a communication company out of Wakefield MA. Started my automotive career working for Land Rover in Natick MA, moved over to Mercedes-Benz of Westwood. 15 years ago I found a home at Smith Motor Sales of Haverhill. "Great Family Owned Dealer"

Dealership Experience

21 yrs, 8 mos

Industry Experience

23 yrs, 9 mos

Languages Spoken

English English

4.9

237 Reviews

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237 Reviews of Brockton Payette

September 16, 2024

Dealership Rating
Employee Rating

Exceptional service and knowledgeable staff. Brock was outstanding and demonstrated great patience and empathy We would highly recommend Brock and Smith Motors. More

by roberthenderson9
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 16, 2024

Smith Motor Sales of Haverhill Inc responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Robert, for choosing Smith Motor Sales of Haverhill Inc!

September 13, 2024

Dealership Rating
Employee Rating

Great help from Brock in ordering my new E Class car and showing me all the items and how to work them when my car was delivered. More

by RICHARDBAS
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Klinger

Sep 13, 2024

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience, Richard! We sincerely value your business and look forward to your next visit.

September 10, 2024

Dealership Rating
Employee Rating

I always receive excellent service at this dealership. I have purchased 5 vehicles here and keep coming back for this reason More

by PCORNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

August 31, 2024

Dealership Rating
Employee Rating

The Service Manager, Wes Reed was exceptional, dealing with me and my service issue. Thanks. More

by george.m.petzold@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wes Reed

Sep 02, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you, George, for taking the time to share your thoughts on working with Wes and our team. We're glad to hear we delivered such a great experience!

August 26, 2024

Dealership Rating
Employee Rating

We booked our service appointment online and it worked out as planned. Nick was very attentive and explained everything. We decided to wait rather than use a loaned car. Nick said it would take about an h More

by elliott_don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Klinger

Aug 26, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc. We'll be sure to let Nick know how much he helped!

August 21, 2024

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Employee Rating

Great service and help with buying my new Mercedes which I will have soon. Thank you. More

by RICHARDBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Klinger

Aug 21, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Richard, and we look forward to working with you again.

August 15, 2024

Dealership Rating
Employee Rating

Brockton and the other employees we interacted with were knowledgeable and considerate -- genuinely customer-focused. It would have been helpful to have had a bit more frequent communication on the vehicle' More

by BRUCE.BARCLAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 16, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you so much for taking the time to share your feedback with us, Bruce. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 12, 2024

Dealership Rating
Employee Rating

Very pleased with the purchase of a new vehicle and the service provided by a very professional staff More

by RAMASYSPE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Coppola, Loren Goldstein

Aug 13, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

August 12, 2024

Dealership Rating
Employee Rating

We’ve struggled with the quality of the car we purchased in 2022. Both Brock and Roger have gone out of their way to work with us and try to rectify all the issues. They are wonderful to work with and I wou More

by MABUONOPANA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Charles Chadder, Roger Waugh , Billy in the service department is great!

Aug 13, 2024

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

July 11, 2024

Dealership Rating
Employee Rating

Always friendly service and acknowledgement when I entered the dealership. All staff were wonderful to work with. More

by TAMARA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Klinger

Jul 11, 2024

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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