Brittany Vegas

My most recent experience with Webb Hyundai Highland has been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Ci been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Cindy could have viewed the vehicle for every flaw with the 1 minute scan around the vehicle that she performed which you guys have on camera. Webb Hyundai needs to get a better procedure in place when loaning a loaner car. CHECKLIST & PICTURES. You guys take pictures of customers vehicle coming in. You should do the same for yours. So basically when i go to return vehicle 3 people go scanning the vehicle and pointing out all type of flaws and basically pinned it on me. I wasn’t giving my paper work or key after the inspection of the vehicle. Jori basically tells me i need to pay for the damages out of pocket or file a claim through my insurance. So because I’m ready to leave at this point they get a quote for their parts department totaling a whooping $2140 for scratches they claimed that wasn’t on the vehicle before giving it to me.. Jori also told me i couldn’t leave until i had a claim number for her. Per Webb they say they didn’t hold my keys hostage if so why was i still there almost 30 mins to a hour after dropping off the loaner. These people really gave me a hard time and Also Hyundai needs to have service advisors go over paperwork in detail instead of them telling you sign here & here because customers don’t know what they’re signing More

by Bahenderson22 Verified Customer Verified Customer

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Always good service, they kept me up to date on progress. Always bring my car here when needed. progress. Always bring my car here when needed. More

by ckj0119 Verified Customer Verified Customer

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Everyone was very professional and kind. I was kept informed of everything as the work was progressing I was kept informed of everything as the work was progressing More

by robgee1 Verified Customer Verified Customer

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Quick service and drop off facility is good for customers after putting car for service I will never go anywhere else after putting car for service I will never go anywhere else More

by patelrikisha1 Verified Customer Verified Customer

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The Webb service department in Highland cares about their customers. At any time you can find out about the status of your car. customers. At any time you can find out about the status of your car. More

by SANDRARADECKI304 Verified Customer Verified Customer

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Smooth, prompt work and a friendly atmosphere whenever I get work done at the dealership. get work done at the dealership. More

by cegikma Verified Customer Verified Customer

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Staff are always very friendly and helpful. They keep you updated with everything in regards to your vehicle I just wish we would get some coupons. They keep you updated with everything in regards to your vehicle I just wish we would get some coupons. More

by bbailes7376 Verified Customer Verified Customer

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Fast and efficent but my light was loose said it was fixed. But still loose. I will bring it back when i have time. fixed. But still loose. I will bring it back when i have time. More

by gentilebeverly542 Verified Customer Verified Customer

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a nice job & service on my car. Quick and thorough handling of my needs..thanks Quick and thorough handling of my needs..thanks More

by mmbayshore Verified Customer Verified Customer

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Everybody was polite and the service was good and I didn't have to wait long. didn't have to wait long. More

by raglandlagina07 Verified Customer Verified Customer

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