Brittany Flick | Page 3

Pleasant staff, car was taken care of, and cleaned after service. Would recommend serving your here. service. Would recommend serving your here. More

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I recently had my Audi S4 in for its routine annual oil service. Dimitra was very helpful in accommodating our schedule and did an excellent job working with the technicians handling our car with the utmos service. Dimitra was very helpful in accommodating our schedule and did an excellent job working with the technicians handling our car with the utmost care. During this service, the technician (Bernac Manalo) noticed a defect in one of my front tires. It was bad enough that it may very well have caused a blowout and accident had it not been addressed! It was hard to see casually as it was very close to the inside of the rim. I agreed to Bernac’s and Dimitra’s recommendation (which I trust without question), and replaced all 4 tires (best for a 4-wheel drive car). Dimitra was able to source replacement tires that we agreed would work best on an S4 in one day and was able to get the car completed by the next day. Dimitra is a joy to work with. She is knowledgeable, always friendly and personable and I trust her advice and recommendation, that years of experience has proved spot on every time. Dimitra and techs like Bernac are the reason that I have always brought my cars to Audi of Silver Spring for service. They are THE BEST! Also I would also like to mention that Brittany Flick was a big help during my last service visit. While I expected to wait for my car (since it was a routine oil service), I had not planned on leaving it there overnight for the replacement tires. Therefore, a loaner was not readily available to get me home. Nevertheless, Brittany was able to work out an arrangement to get me home which was a huge help. It’s because of people like Dimitra, Brittany and Bernac that make Audi of Silver Spring our Go-To Audi dealership for service and sales! More

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I consider customer service as an important factor in standing out amongst and above the rest. my favorite people at Audi Silver Spring are ***** Michael DiGiovanni / General Manager. ***** Dimitra standing out amongst and above the rest. my favorite people at Audi Silver Spring are ***** Michael DiGiovanni / General Manager. ***** Dimitra Anastasopoulous /Audi Exclusive Service Consultant ***** Vincent O'Donnell /Brand Specialist ***** Brittany Flick / Audi Loaner Fleet Manager I also ask question and they always find the answers More

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The dealership bent over backwards to provide warranty on insured repairs before the coverage ran out. They provided a loaner car and the service dept. staff were a delight to work with. insured repairs before the coverage ran out. They provided a loaner car and the service dept. staff were a delight to work with. More

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Atanas sold me my first car (I'm not a teenager, just never needed a car for most of my adult life) and it was a wonderful experience. We stayed in touch over the years and he knew I always wanted an S3. never needed a car for most of my adult life) and it was a wonderful experience. We stayed in touch over the years and he knew I always wanted an S3. One day, I was in for servicing and fretting over the issues my used car had and he suggested purchasing a new vehicle when I was ready. Fast forward three years and Audi came out with a completely revamped S3, so I asked him to place an order for one. Eight months later, the vehicle arrived and Atanas wasted no time in getting the vehicle and the admin stuff ready. The whole staff at the dealership was awesome and made sure everything with the trade-in and financing went smoothly. I was in and out in about two hours! I'm someone who highly values customer service quality, so as long as I stay with Audi, I'll be maintaining a relationship with Atanas and Audi Silver Spring. More

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Great Audi specialist and service department. I have purchased and have my vehicles serviced from Audi Silver Spring since 2014. Everyone that I have worked with has been so helpful, patient and I have purchased and have my vehicles serviced from Audi Silver Spring since 2014. Everyone that I have worked with has been so helpful, patient and fantastic! More

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First class staff very professional! Friendly and courteous. Dealership is clean and everyone is there to help you. Friendly and courteous. Dealership is clean and everyone is there to help you. More

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Each time I visit, I receive outstanding service. My service job was done in great time, and I love my ride! My service job was done in great time, and I love my ride! More

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Courteous, competent and commendable service installing air bag inflator, the first recall on my Audi S-4 Avant wagon in 20 years! air bag inflator, the first recall on my Audi S-4 Avant wagon in 20 years! More

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Hands down the best Audi dealership in my area. The staff is leaps and bounds above all the other local dealerships. This is why I drive past the close ones and use them exclusively is leaps and bounds above all the other local dealerships. This is why I drive past the close ones and use them exclusively More

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